HLTWHS002 Follow Safe Work Practices for Direct Client Care Assessment Workbook

This assessment workbook is for HLTWHS002 - Follow safe work practices for direct client care. It provides skills and knowledge required for a worker to participate in safe work practices to ensure their own health and safety, and that of others in work environments that involve caring directly for clients.

9521851665764685470.docx
HLTWHS002
Follow safe work
practices for direct client
care
Assessment Workbook

Assessment Workbook HLTWHS002 AW GEN V2.0
HLTWHS002 Follow safe work practices for direct client care
Revision history
Reviewe
d by
Date
reviewed
Version Approve
d by
Date
approved
Template
Version
Summary of changes
CW 18/07/201
7
2.0 JST 25/07/201
7
04/2017 v4 Significant changes to
assessment following
validation
CW 20/08/201
5
1.2 02/2013
V2
Updated to new training
package
JS 22/04/201
3
Facilitator Guide
BL 26/02/201
3
1.1 RB 26/02/201
3
02/2013 v2 Second release.
Copyright © BCA National Training Group Pty Ltd, Sydney, Australia.
This work is copyright. Apart from any use as permitted under the Copyright Act
1968, no part may be reproduced by any process without written permission
from BCA National Training Group.
For details about licensing arrangements please contact:
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Assessment Workbook HLTWHS002 AW GEN V2.0
HLTWHS002 Follow safe work practices for direct client care
BCA National Training Group Pty Ltd
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PO Box 568 Pyrmont NSW 2009
Ph: 1300 69 35 65 Fax: [phone]
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Assessment Workbook HLTWHS002 AW GEN V2.0
HLTWHS002 Follow safe work practices for direct client care
Contents
Introduction......................................................................................4
About this unit................................................................................................. 4
Assessment evidence...................................................................................... 4
Assessment.......................................................................................6
Assessment Tasks.............................................................................7
Assessment Task 1: Short Answer Questions..................................................7
Assessment Task 2: Extended Answer Questions..........................................19
Performance Checklist.....................................................................22
Assessment Evidence Cover Sheet....................................................28
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Assessment Workbook HLTWHS002 AW GEN V2.0
HLTWHS002 Follow safe work practices for direct client care
Introduction
About this unit
HLTWHS002 - Follow safe work practices for direct client care provides you with
the skills and knowledge required for a worker to participate in safe work
practices to ensure their own health and safety, and that of others in work
environments that involve caring directly for clients. It has a focus on
maintaining safety of the worker, the people being supported and other
community members.
This unit applies to all workers who require knowledge of workplace health and
safety (WHS) to carry out their own work, in both centre-based and home-based
service provision.
The skills in this unit must be applied in accordance with Commonwealth and
State/Territory legislation, Australian/New Zealand standards and industry codes
of practice.
Why have assessment tasks?
A requirement of the qualification is the application of the ideas you have been
learning from this unit of competency.
The assessment activities are an important part of your training program as they
provide an opportunity to apply what you have been learning and they give both
you and your trainer feedback on your progress.
Assessment evidence
For this unit you are required to complete the following as evidence for your
assessment:
1. Assessment Task One: Short Answer Questions
2. Assessment Task Two: Extended Answer Questions
3. Performance Checklist
You will also be required to demonstrate your knowledge of and skills in the
following:
 Contributing to a workplace WHS meeting or inspection
 Conducting a workplace risk assessment and recorded the results
 Consistently applying workplace safety procedures in the day-to-day work
activities required by the job role, including:
 infection control
 hazardous manual tasks
 use of personal protective equipment
 reporting incidents
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Assessment Workbook HLTWHS002 AW GEN V2.0
HLTWHS002 Follow safe work practices for direct client care
 Following workplace procedures for at least one simulated emergency
situation.
 State/territory legislation and how it impacts on workplace regulations, codes
of practice and industry standards, including:
 state/territory WHS authorities
 rights and responsibilities of employers and workers, including duty of
care
 hazardous manual tasks
 infection control
 Safety symbols and their meanings, including signs for:
 poisons
 emergency equipment
 personal protective equipment (PPE)
 specific hazards such as sharps, radiation
 Hazard identification, including:
 definition of a hazard
 common workplace hazards relevant to the industry setting including
hazardous manual tasks, infection control risks and personal safety risks
 workplace procedures for hazard identification
 strategies minimising risk
 Safety considerations when working in a home-based environment, including:
 rights and responsibilities of workers and clients
 Basic home fire safety including high-risk groups, behaviour that
contributes to fire injury and fatalities, and smoke alarm placement,
installation and maintenance.
 risks to personal safety
 common sources of infection and means to minimise transfer of infectious
diseases
 fundamentals of the muscoskeletal system and practices to minimise
injury to self and clients
 Workplace emergency procedures
 Workplace policies and procedures for WHS.
Declaration of authenticity
You are required to sign the front of this workbook as well as a BCA National
cover sheet which you will attach to the workbook. Your signature is a
declaration that all the work you submit for you assessment tasks is authentic
and has been completed by you.
You must keep a copy of all work submitted.
Assessment outcomes
The evidence you submit will be assessed and you will be given written and/or
verbal feedback. Each individual assessment task will have an outcome of either
Satisfactory (S) or Not Yet Satisfactory (NYS) as per the Assessment Evidence
Cover Sheet at the back of this workbook. An outcome of Competent or Not Yet
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Assessment Workbook HLTWHS002 AW GEN V2.0
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Competent will also be given for the whole unit of competency. If you are
assessed as Not Yet Competent you will be supplied feedback and asked to
resubmit your revised assessment.
You may be required to complete a practical assessment that will form part of
the evidence in helping to determine your competency in this unit. This practical
component will usually be addressed through direct observation, completion of a
workplace logbook or as part of evidence gathered in a workshop environment.
There are time limits for assessment submission and for reassessment, refer to
your Student Handbook for further information. If assistance is needed with your
assessments please talk to your Trainer or Training Coordinator.
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Assessment Workbook HLTWHS002 AW GEN V2.0
HLTWHS002 Follow safe work practices for direct client care
Assessment
This assessment will provide evidence showing your ability to perform, and
demonstrate essential knowledge, required to effectively complete tasks outlined
in elements and performance criteria of this unit.
You will either be marked as Satisfactory or Not Yet Satisfactory based on your
assessment responses. If you are marked as Not Yet Satisfactory for any part of
the assessment you will have the opportunity to re-submit to your assessor.
To be marked as Competent in this unit you must be marked as Satisfactory in
all assessment tasks and practical assessment components (if applicable). There
is more information provided about each task below.
Assessment Tasks
Assessment tasks are assessed and must be completed and handed in for
assessment. Assessment tasks will typically cover all knowledge requirements
and some skill aspects of assessment.
Practical Assessment
In your practical assessment, you will be required to complete a number of tasks.
This forms your Practical Evidence. Your practical assessment will take place in
either the workplace or in a simulated environment that reflects workplace
conditions - this will be determined by the Assessment Conditions of the unit.
For this unit you do not need to demonstrate your skills in the workplace. You will
thus need to complete all tasks listed in the Performance Checklist and ensure
you have been signed off.
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Assessment Workbook HLTWHS002 AW GEN V2.0
HLTWHS002 Follow safe work practices for direct client care
Assessment Tasks
Assessment Task 1: Short Answer Questions
1. Define the concept of a hazard.
It is a situation that can potentially cause harm to an individual’s health or life, and property
(Paton, & Johnston, 2017).
2. Risks and hazards may be the cause of injury, illness or infection.
These hazards should be identified, reported and minimised
according to workplace policies and procedures.
a. Give five clear examples of existing or potential WHS risks or
hazards that are relevant to your industry. Include examples of
risks related to manual handling, infection control and
personal safety.
Sharp edges
Cleaning fluids
Bodily fluids
Stress
Medication
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Assessment Workbook HLTWHS002 AW GEN V2.0
HLTWHS002 Follow safe work practices for direct client care
b. If you noticed one of these hazards in your organisation, how
would you record it, and how/to whom would you report it
according to your organisation’s procedures?
Use of documented notes or through face to face reporting to the designated
supervisor.
c. What control measures, precautions and standard procedures
are in place in your organisation to ensure that risks are
minimised/prevented?
Protective gear, and stringent policies and procedures are in place.
3. Working with clients that display behaviours of concern can be
hazardous.
a. Identify a behaviour of concern.
Display of physical aggression
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Assessment Workbook HLTWHS002 AW GEN V2.0
HLTWHS002 Follow safe work practices for direct client care
b. Describe how and to whom you would report and record this
behaviour, bearing in mind the procedures in place at your
organisation.
Face to face reporting to designated or the most immediate supervisor
4. Give an example of an emergency situation, and explain what your
organisation’s procedures are in this situation.
Fire- follows the evacuation policy as highlighted in strategically placed charts
5. Describe your workplace’s standard policies and procedures for the
following:
a. Safe work practices
Follows instructions accurately
b. Manual handling
Use appropriate equipment as instructed in the manual
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Assessment Workbook HLTWHS002 AW GEN V2.0
HLTWHS002 Follow safe work practices for direct client care
c. Use of personal protective equipment
Utilize appropriate protective gear
d. Hazard identification
Report identified hazard immediately
6. Explain how you, in your own work role, can ensure that safe work
practices related to systems, equipment and processes remain
current.
By constantly updating the information and conducting trainings with employees
(Spellman, & Welsh, 2017).
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HLTWHS002 Follow safe work practices for direct client care
7. Explain how you as an individual can help to develop and implement
safe workplace policies and procedures in your own area of work.
By identifying risk factors and hazards and ensuring that employees are
familiarized with developed Policies (Benedettini, Neely, & Swink, 2015)
8. Give an example of a situation in which additional infection control
procedures might be required, and describe how you would apply
additional precautions.
When handling infected clients- they should be isolated
9. How and to whom would you report an incident in which someone
was injured in the workplace, according to your organisation’s
procedures?
Face to face reporting to the designated or the most immediate supervisor
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Assessment Workbook HLTWHS002 AW GEN V2.0
HLTWHS002 Follow safe work practices for direct client care
10. Give examples of five signs that you are experiencing stress or
fatigue.
 Anxiety
 Frustrations
 Dizziness
 Moodiness
 Loss of energy
11. How and to whom will you report your own stress and/or fatigue in
your organisation?
Face to face reporting to designated or the most immediate supervisor
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Assessment Workbook HLTWHS002 AW GEN V2.0
HLTWHS002 Follow safe work practices for direct client care
12. Explain why it is important to participate in workplace safety
meetings, inspections and consultative activities.
It allows for discussions where staff can identify areas that they need to improve
on and learn about successfully completed tasks (Beus, McCord, & Zohar, 2016).
13. What is a workplace debriefing? Explain how participating in a
debriefing might help to address specific issues and individual needs.
A debrief is a discussion on completed tasks in the workplace. It is a prearranged
voluntary conversation meant to put an unusual event into perception. Allows for
discussions where employees are able to give suggestions and voice concerns.
14. Working in a home-based environment will have its own risk
factors and hazards. Respond to the following questions as they
relate to home-based work.
a. Describe the rights and responsibilities of both workers and
clients.
Workers- they should be cautioned and protected against potential hazards.
They should
comply with work procedures and policies.
Clients- they should receive timely care that meets their needs. They should give
sufficient
information to the service provider so that they can receive develop and deliver
an appropriate
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Assessment Workbook HLTWHS002 AW GEN V2.0
HLTWHS002 Follow safe work practices for direct client care
care plan.
b. Give one example of a risk related to each of the following:
i. Personal safety
Presence of objects and furniture that might cause trip hazards
Injuries from home care tasks such as moving a client
ii. Common sources of infection
Unhygienic bathrooms
Unclean household condition
c. Describe how you might minimise the transfer of infectious
disease.
Regular hand washing
Using protective gear such as gloves
Immediate cleaning of bodily fluid spills
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HLTWHS002 Follow safe work practices for direct client care
d. Who might be considered high-risk when it comes to fire
emergencies in the home?
 Disabled individuals
 The elderly
 Those with physical impairments
e. Describe at least three examples of behaviour that may increase
the risk of fire injury or fatality in the home.
Leaving flammable materials in close proximity to stoves and heaters
Smoking in bed
Placing keys in unreachable areas, thus, making it difficult to leave the premises
in case of a fire
breakout.
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Assessment Workbook HLTWHS002 AW GEN V2.0
HLTWHS002 Follow safe work practices for direct client care
f. Explain how to install and maintain a smoke alarm in a home.
Smoke alarms should be installed in all living spaces, bedrooms, and the garage
by a licenced
electrician following the manufacturer’s guide. In regards to maintenance,
batteries should be
tested every month, the alarm should be vacuumed every 6 months, and the
alarm should be
replaced after every 10 years.
15. Describe what the musculoskeletal system is, and what its
functions are.
It is comprised of the skeleton, bones, ligaments, tendons, joints, cartilage, and
other connective tissues. Its function is to provide support, body shape,
movement, and protect body organs (Evans, & Huard, 2015)
.
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Assessment Workbook HLTWHS002 AW GEN V2.0
HLTWHS002 Follow safe work practices for direct client care
16. Name the WHS authority for your state or territory.
The work cover authority of New South Wales
17. Research and describe your state/territory’s legislation with
regards to each of the following, and explain how this legislation
impacts on your own workplace’s regulations:
a. Rights and responsibilities of employers and workers.
Employers- should ensure that the organization complies with the law.
Workers – should comply with reasonable safety related procedures and policies
as well as work instructions.
b. Duty of care.
Each employee has a duty of care towards others as well as their individual
safety. This ensures
that personnel comply with instituted safety policies and procedures.
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Assessment Workbook HLTWHS002 AW GEN V2.0
HLTWHS002 Follow safe work practices for direct client care
c. Hazardous manual tasks.
Workers should utilize the right protective gear and take necessary caution to
avoid harm.
d. Infection control.
Infections must be identified and treated immediately by trained personnel.
18. Research the following safety symbols. Attach a copy of each of
them, and describe what the symbol means.
a. Poisons
It is a warning against a potentially hazardous
chemical
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HLTWHS002 Follow safe work practices for direct client care
b. Emergency equipment
Notifies individuals of existing emergency
equipment
c. Personal protective equipment (PPE)
Notifies people to put on or wear their protective clothing
d. Sharps
Denotes the use, storage, or disposal of sharp objects such as
needles
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Assessment Workbook HLTWHS002 AW GEN V2.0
HLTWHS002 Follow safe work practices for direct client care
e. Radiation
Signifies that there is a radiation hazard within the area
Copy of my workplace’s instructions for safe manual handling,
19. Attach a copy of your workplace’s instructions for safe manual
handling, and explain how these instructions help to minimise
manual handling risk.
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HLTWHS002 Follow safe work practices for direct client care
These instructions provide guidelines on how to properly handle manual task in
order to reduce injury during manual handling tasks
20. Research and describe the correct procedures for smoke alarm
placement, installation and maintenance in the home.
Smoke alarm should be installed on the ceiling between living and sleeping
spaces by a licenced
electrician. The alarm should be replaced after every 10 years, however, it
should be vacuumed
after every 6 months.
Assessment Task 2: Extended Answer Questions
When working in a home-based environment, there are a number of things you
will need to take into consideration.
Consider a client that you have provided services for in the past, and answer the
following questions. (If you have not provided home-based care before, then you
may answer these questions based on the kinds of clients that you could provide
home-based services for in the future).
1. Outline your rights and responsibilities when providing home-based
care for this client/type of client.
Rights- one should receive sufficient information from the client in order to
develop and deliver
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Assessment Workbook HLTWHS002 AW GEN V2.0
HLTWHS002 Follow safe work practices for direct client care
an effective care plan. Payment should be received according to the written
agreement. A client
should respect my rights.
Responsibilities- Effectively listen to a client’s needs. Ensure that I provide timely
care to meet
a client’s needs. Treat client with dignity and respect.
2. Outline the client’s rights and responsibilities when receiving home-
based care.
Rights- A client’s privacy should be respected, he/she should be treated with
dignity and respect, care should be provided in a manner that meets the
individual’s needs, and the
client should be involved in the development of the home care plan.
Responsibilities- allowing reasonable and safe access by care giver at the agreed
time, following
the terms and conditions of the written agreement, and making payments
according to the
written agreement.
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Assessment Workbook HLTWHS002 AW GEN V2.0
HLTWHS002 Follow safe work practices for direct client care
3. Was/is this client/type of client part of a high-risk group?
Yes since the potential client is an elderly individual
4. If your client were part of a high-risk group, how would this impact
your response to a situation in which a fire broke out in the home?
In the case of the elderly, my response has to be speedy since I have to provide
assistance
or aid to the client.
5. Name three behaviours that could increase the risk of fire injury or
fatality when providing home-based care for this client/type of client.
-Placing keys in unreachable areas of places that are difficult to find as this might
make it
difficult to leave the premises.
Smoking in bed
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Assessment Workbook HLTWHS002 AW GEN V2.0
HLTWHS002 Follow safe work practices for direct client care
Leaving flammable clothing near stoves or heaters
6. Name one risk to personal safety that could occur when providing
home-based care to this client/type of client
Tripping over objects or furniture (Miller, Raysich, & Kirkland, 2016)
7. Name a common source of infection that you came across/could come
across with this client/type of client, and explain how you would
minimise the risk of transferring infection in the home.
Unhygienic household conditions – in this case, risk can be minimised by properly
sanitizing the
the house and ensuring that disposal bins are easily accessible by the client and
are
strategically placed within the house to avoid littering and spread of infections
Manivannan, Venugopal, Kindo, & Kuppuswamy, 2017).
8. Name one thing that you could do to minimise the risk of injury to
yourself and/or your client in their home.
Ensuring that objects and furniture are properly arranged to allow ease of
movement. This will
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HLTWHS002 Follow safe work practices for direct client care
minimise the chances of tripping
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Assessment Workbook HLTWHS002 AW GEN V2.0
HLTWHS002 Follow safe work practices for direct client care
Performance Checklist
Instructions
Complete all tasks in the Performance Checklist on the following page.
A third-party will need to sign you off as having completed each task. A third-party is
someone who is either:
 Familiar with, and experienced in, the industry in which you work as well as
your job role and the expectations attached to that role. (Example: your
trainer)
or
 Has or recently had some supervisory or managerial control over your work
duties (Example: a current or recent work colleague like an experienced
peer or supervisor)
All third parties should be prepared to be contacted should we require clarification from
them regarding evidence submitted.
The third-party will complete the checklist indicating whether they have discussed or
observed you performing the tasks to a satisfactory level and in which areas you may
require further development.
When the third-party has signed off on all tasks, please sign, date and comment and the
third-party will do the same.
The checklist then needs to be submitted to your assessor and this forms part of the
evidence that they will use to make a decision regarding your competence for this unit.
Assessment Conditions
The assessor must ensure the following assessment conditions as per training.gov.au
have been met:
 Skills must be demonstrated:
 in the workplace
 OR
 in an environment that provides realistic in-depth industry validated
scenarios and simulations to assess candidates’ skills and knowledge.
 In addition, assessment must ensure use of:
 current workplace policies and procedures for WHS
 PPE relevant to the workplace and job role of the worker
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Assessment Workbook HLTWHS002 AW GEN V2.0
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Assessment Workbook HLTWHS002 AW GEN V2.0
HLTWHS002 Follow safe work practices for direct client care
Performance Checklist
Complete the following checklist on multiple occasions for resubmissions, and/or if required to collect evidence over a period of
time.
Element Occasion 1 Occasion
2
Occasion 3 Comments
Task
(Performance Evidence
associated with element)
* Tick Comments Dat
e
*
Tick Dat
e
* Tick Dat
e
Discussed
Observed (O)
Not Yet D/O
Discussed
Observed
Discussed
Observed
Identify sources
of risk to
personal safety,
assess the level
of risk and
follow risk
minimisation
procedures.
1. Identify hazards,
identify the risk
attached to the
hazard, and respond
accordingly when
working in a new or
unstable environment
2. Follow organisational
procedures to
minimise risk.
Identify manual
handling
hazards, assess
related risk and
3. Complete a workplace
risk assessment, and
record the results.
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follow risk
minimisation
procedures.
4. Demonstrate how to
apply correct manual
handling principles,
and minimise manual
handling hazards
according to the
hierarchy of controls
5. Follow established
manual handling
procedures and work
instructions:
Identify sources
of infection and
apply industry
accepted
practice to
minimise risk of
infection to
themselves,
clients and
others.
6. Demonstrate methods
of minimising cross-
infection.
7. Recognise situations
when additional
infection control
procedures are
required and apply
additional precautions.
Identify other
hazards and
assess risk.
8. Provide examples of
other hazards that
may exist in the
workplace.
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Assessment Workbook HLTWHS002 AW GEN V2.0
HLTWHS002 Follow safe work practices for direct client care
9. Identify the hazards
and risks associated
with working with
clients that display
behaviours of concern
10. Identify evacuation
routine, fire routine
and other processes
designed to maintain
a safe workplace
Follow
procedures and
strategies for
risk control.
11. Display how the
hierarchy of controls
works in reducing and
managing risks in the
workplace
12. Accurately follow
workplace procedures
and work instructions
for controlling risks.
13. Identify ways to
maintain currency of
safe work practices in
regards to workplace
systems, equipment
and processes in own
work role
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HLTWHS002 Follow safe work practices for direct client care
14. Follow procedures for
dealing with a
simulated emergency
incident, fire or other
hazardous event.
Contribute to
WHS in the
workplace.
15. Demonstrate an ability
to contribute to WHS
in the workplace
through involvement
in WHS processes and
procedures
16. Display skills in
conflict management,
and problem solving
17. Reflect on own levels
of stress and fatigue,
and report to relevant
person(s) according to
workplace procedures
18. Complete reports and
forms such as
incident, injury or
hazard forms as per
the organisational
requirements
19. Provide feedback to
supervisor on hazards
in work area.
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Assessment Workbook HLTWHS002 AW GEN V2.0
HLTWHS002 Follow safe work practices for direct client care
20. Use data gathered on
workplace hazards to
contribute to the
development of safe
work management
systems
Third-party name(s),
title(s), signature(s) and
dates
Additional comments
Student name Signature Date
Student comments
Assessor name Signature Date
Assessor comments
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Assessment Workbook HLTWHS002 AW GEN V2.0
HLTWHS002 Follow safe work practices for direct client care
Assessment Evidence Cover
Sheet
Student NAME: ____________________________________________
Student Declaration: I declare that this is my own original work. I have identified and noted where I have copied work
from another source. You must keep a copy of all work submitted. Do not bind or staple any work submitted.
Student Signature: _______________________________ Submission Date: _______________
UOC (Unit Of Competency) Code/s:
HLTWHS002
(Enter multiple units ONLY if this is a logbook
submission. Enter only the satisfactory units)
Unit Name: Follow safe work practices for direct client
care
Group Code: _NS2AAEW0118
Course Name: _CHC33015 Cert III Individual Support
Logbook Required for UOC? ☐ No ☐ Yes (Look at the Practical Skills Display list for this qualification/unit. If not available, look at www.training.gov.au)
Is this a lodgement of the Logbook only? ☐ No ☐ Yes (This is just the Logbook)
Is this a lodgement of the theory component only? ☐ No ☐ Yes (This is just the theory questions)
Task/Action Submission 1 Submission 2 Submission 3
Assessment Task 1 ☐ S ☐ NYS ☐ S ☐ NYS ☐ S ☐ NYS
Assessment Task 2 ☐ S ☐ NYS ☐ S ☐ NYS ☐ S ☐ NYS
Performance Checklist ☐ S ☐ NYS ☐ S ☐ NYS ☐ S ☐ NYS
Comments or
Adjustments to
Assessments
Outcomes
☐ Competent
☐ Not Yet Competent
☐ Theory Satisfactorily Complete
☐ Practical Satisfactorily Complete
☐ Direct Credit Transfer
☐ RPL (Use the RPL toolkit)
☐ Competent
☐ Not Yet Competent
☐ Theory Satisfactorily
Complete
☐ Practical
Satisfactorily Complete
☐ RPL (Use the RPL toolkit)
☐ Competent
☐ Not Yet Competent
☐ Theory Satisfactorily
Complete
☐ Practical
Satisfactorily Complete
☐ RPL (Use the RPL toolkit)
Competent - Only if all required components are submitted Direct Credit Transfer - Same or equivalent unit as per
www.training.gov.au
Not Yet Competent - Submission is missing an assessment task/s OR not of satisfactory quality RPL - Use the RPL toolkit
Theory Satisfactorily Complete - Theory submission only is satisfactory, logbook unsighted and logbook required
Practical Satisfactorily Complete - Submission is of logbook only that meets all practical skill display requirements
Assessor name & Sign By signing this document I declare that A) the status of this student in relation to this UOC is as reflected in the outcomes above & B) this student
displays skills and knowledge at the required Foundation Skills level appropriate to this unit see www.training.gov.au.
Date Assessed
36 Knowledge
creates a future

Assessment Workbook HLTWHS002 AW GEN V2.0
HLTWHS002 Follow safe work practices for direct client care
© BCA National Training Group Pty Ltdv2.0 July 2017. All printed copies are uncontrolled. 37

Assessment Workbook HLTWHS002 AW GEN V2.0
HLTWHS002 Follow safe work practices for direct client care
Benedettini, O., Neely, A., & Swink, M. (2015). Why do servitized firms fail? A risk-based
explanation. International Journal of Operations & Production Management, 35(6), 946-979.
Beus, J. M., McCord, M. A., & Zohar, D. (2016). Workplace safety: A review and research
synthesis. Organizational psychology review, 6(4), 352-381.
Evans, C. H., & Huard, J. (2015). Gene therapy approaches to regenerating the musculoskeletal
system. Nature Reviews Rheumatology, 11(4), 234.
Manivannan, S., Venugopal, V., Kindo, A. J., & Kuppuswamy, R. (2017). Method for assessment of
indoor household dampness for its use in epidemiological studies in tropical settings. Annals
of Tropical Medicine and Public Health, 10(4), 966.
Miller, D., Raysich, M., & Kirkland, M. (2016). You Can't Reach for the Stars if You are Tripping Over
the Ground!(Preventing Slips, Trips, and Falls).
Paton, D., & Johnston, D. (2017). Disaster resilience: an integrated approach. Charles C Thomas
Publisher.
References
Spellman, F. R., & Welsh, K. D. (2017). Safe work practices for wastewater treatment plants. CRC
Press.
38 Knowledge
creates a future