Goals and Operations of Holiday Inn Liverpool in the Hospitality Industry

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The hospitality industry is wide category which
involves the services such as food and drink services,
travel & tourism, lodging, event planning. The hospitality
industry involves restaurants, bars, hotels and tourism
agencies (Aureli and et.al.,2017). The hospitality industry
focuses on creating and positive customer experience is
maintained and customer retention through which it
maximises the long-term profitability and creates brand
image. For the report Holiday inn Liverpool is considered
in which it covers the overview, visions and core values of
hotel. Further it will discuss past operations, present
operations and future operations.
 The goal of Holiday inn Liverpool is to attain greater
maximum hotel revenue through renting rooms to
guests.
 To attain maximum hotel profits by minimising costs
through training worker, reducing of utility bill by
turning down air conditioning and heating in
unoccupied rooms in holiday inn Liverpool.
 To attain high customer satisfaction by offering them
better quality services, and having of quality control
methods, employee training & monitoring (Cowan
and et.al., 2018).
 The objective of Holiday Inn Liverpool is to boost
food and beverage revenue by 20% in next 2 years.
This is generated on the number of customers serve
each day and average price per order.
 The goal of Holiday Inn Liverpool is to provide
customized services and cleanliness for attracting
customers by taking use of advance technology which
helps in grabbing more attention and make them feel
comfortable to guests.
Hospitality industry- Holiday Inn Liverpool
INTRODUCTION Goals of organisation Organisation vision and its
values
The vision of Holiday Inn Liverpool is to
create difference in individu8al lives by
having together working in delivering
commitment, personalised services and
Superior hospitality product by upholding
strong moral system and actively
participating in community. It wants to best
hotel in Dubai. The Holiday Inn core values
involves delivering quality, supporting
community, growing profitability, living
integrity and having fun. All this helps in
accomplishing vision of the holiday inn so
that sales and profitability. The company
visions to provide services which travelers
need and to offer comfortable atmosphere
where all people can relax and enjoy
amenities such as swimming pools,
comfortable lounges etc.
The selected organisation is Holiday Inn Liverpool
which is American chain of hotels based and brand of
Intercontinental Hotel group. This hotel was incorporated
in 1952 founded by Kemmons Wilson. This hotel has 1173
active hotels with 21,4000 rentable rooms. The company
offers comfortable, contemporary city centre guest rooms,
conference facilities and dinning. This provides the
amenities involving restaurant, cafe, bar and gym plus
meeting space, parking and breakfast, free WI-FI.
Overview of selected organisation