Hospitality Operations and Revenue Management

Hospitality Operations
and Revenue
Management

EXECUTIVE SUMMARY
Hospitality operations as well as revenue are interrelated with each other. Moreover,
for generating revenue it is important for hotel group to conduct operations in effective
manner which result in generating revenue by making customer satisfy. Apart from this, there
are several tools and techniques which business can use for operation management purpose.
This report has determined that pricing and revenue strategy in relation with fixed capacity
inventory problem play important role. In addition to this, for a business firm it is important
to follow all the code of conducts and legislation because it may affect accommodation
procedure in negative and positive both manners. Moreover, every customer has different
expectations from diverse market and it is important for an organisation to fulfil these in
effective manner and make customer satisfy.

EXECUTIVE SUMMARY.................................................................................................................2
INTRODUCTION...............................................................................................................................4
MAIN BODY.......................................................................................................................................4
Mission..............................................................................................................................................4
Stakeholder........................................................................................................................................6
Stakeholder PESTEL analysis...........................................................................................................7
SWOT analysis..................................................................................................................................9
CONCLUSION..................................................................................................................................10
REFERENCES..................................................................................................................................11

INTRODUCTION
Hospitality operation management is the program that offers business skills as well as
acumen to work within wide range of area in this competitive or multifaceted industry.
Moreover, within all these areas will be front desk management, housekeeping operations,
food and beverage management as well as human resources planning. For conducting each
and every activity in better manner it is important for organisation to manage there operations
appropriately (Cetin, Demirciftci and Bilgihan, 2016). Apart from this, revenue is important
for every business without this no organisation can sustain in business environment for long
term. Although, revenue generation for an business will be only possible when they conduct
operations effectively and make customers need and want satisfy.
This report is based on Hilton Hotel & resorts which is part of hospitality sector and it
was founded in 1919 by Conrad Nicholson Hilton. It is headquartered at McLean, Virginia
U.S. and they are serving at worldwide level. It will be going to explain financial contribution
which rooms revenue producing area make to business unit. Moreover, principles of pricing
room products and evaluate potential benefits of effective practices to profitability. Method
for optimizing profitability will be going to discuss which use for fixing capacity inventory,
recognizing dynamic growth in relation of technology development. Apart from this, how
code of conduct and legislation will affect accommodation procedures will elaborate.
MAIN BODY
Mission
Hilton Hotel & resorts is part of hospitality sector and it was founded in 1919 by Conrad
Nicholson Hilton. It is headquartered at McLean, Virginia U.S. and they are serving at
worldwide level. In addition to this, mission and vision are as follows :-
Mission – To be the preeminent global hospitality company- the first choice of guests, team
members and other alike
Vision – To fill the Earth with the Light and Warmth of Hospitality
There are several principles of pricing which Hilton Hotel can use for pricing the room’s
products. Although, each and every pricing practice are profitable for company according to
its implementation :-