HOS2220 Rooms Division Management Assignment
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Added on 2021-05-29
HOS2220 Rooms Division Management Assignment
Added on 2021-05-29
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HOS2220 Rooms Division ManagementSemester 1, 2020
HOS2220 | Page 2 HOS2220Rooms Division Management Discipline: Business Services Prepared by: Dr. Edmund Goh, Version 1.0 Key unit contacts UNIT COORDINATOR AND LECTURER Name Room Email Tel Consultation Time Dr. Edmund Goh JO 2.258 e.goh@ecu.edu.au63045231 By appointment ACADEMIC DISCIPLINE COORDINATOR Name Room Email Tel Dr Greg Wilson JO 2.238 g.wilson@ecu.edu.au6304 2558 OTHER STAFF CONTACTS NameRoom Tel Email Student Hub JO34 Level 1 134 328 enquiries@ecu.edu.auSenior Learning Adviser, Christine Higginbotham JO02.130 learningadviser@ecu.edu.auLibrarian, Kate HewitLibrary library@ecu.edu.auClasses for on campus delivery LECTURE Day Time Room Monday 8.30am – 10.30am JO7.103 TUTORIAL Day Time Room Monday 10.30am – 11.30am JO02.105 Monday 11.30am – 12.30pm JO02.105 Acknowledgement of Country The The School of Business and Law acknowledges and respects the Nyoongar people, who are the traditional custodians of the land upon which its campuses stand and its programs operate. In particular ECU pays its respects to the Nyoongar Elders, past and present, and embraces their culture, wisdom and knowledge.
HOS2220 | Page 3 Introduction to the Unit Welcome to HOS2220, Rooms Division Management. This unit examines the lodging sector of the hospitality industry. The principles and procedures of hotel accommodation management are covered to provide students with a theoretical and practical foundation of the lodging industry. The primary focus is on the Front Office and Housekeeping, typically the core departments in the Rooms Division sector, and includes Security. This will be supplemented with guest lectures from industry and the University to help focus your thinking. You will also be given the opportunity to examine international hotels and use your learning to identify ways that they could extend and enhance their hospitality products. You will also be introduced to the Opera Software where students have an opportunity to learn Rooms Division PMS system to manage your customer reservations and room division needs. Unit Learning Outcomes At the end of this unit you will be able to: 1. Discuss the principles and procedures used in the provision of safe and secure guest accommodation. 2. Calculate and interpret operating statistics and ratios used in evaluating the performance of rooms-division. 3. Apply principles and procedures in planning activities for efficient operation of the front office and housekeeping departments. 4. Analyse front office operations based on the use of a property management system according to the guest cycle. ECU School of Business and Law is an Advanced PRME signatory and is committed to transforming business and management education and advancing the Sustainable Development Goals (SDGs).Communication Skills Communication skills are not only crucial for success at University, employers also want graduates who are competent and confident communicators, with strong English language proficiency. For assistance with improving your English language skills, you can make an appointment to see an Academic Learning Consultant or attend one of the Writing Skills workshops. Please visit Blackboard > Communities > Academic Skills Centre for workshop registrations and Academic Learning Consultant appointments. The Learning Experience The mode of delivery for this unit is through a weekly on-campus 2 hour Lecture and a 1 hour tutorial. The unit delivery will provide the theoretical and practical foundation of key concepts in rooms division management. It is important that students attend the weekly classes because content for the assignments and exam are being provided and developed in the weekly classes. Please arrive punctually and participate constructively and professionally. You will find it beneficial to complete the associated reading prior to attending class, to give you some understanding of the topic and improve your confidence with sharing your ideas during class. The teaching and learning approach is enhanced through classroom discussions and online discussion boards, where the skills of working effectively with others (specifically working in teams, task collaboration
HOS2220 | Page 4 and working productively with people from diverse cultures), communicating effectively, critical appraisal and the ability to generate ideas are emphasised. Successful completion of this unit requires students to complete individual assessment items, which are assessed for quality academic and professional standards, including written communication (structure, language and conventions), ability to work effectively with others, critical analysis (depth of thought, development of argument and logical analysis), depth and breadth of coverage, and the ability to research effectively, using both academic and contemporary sources. Blackboard, the ECU learning management system, will be used in this unit to permit communication outside of the scheduled classes, and to provide you with information relevant to this unit. As an enrolled student in HOS2220, you will be able to access the relevant unit information and resources that have been placed there. To login to Blackboard, log in to your student portal or via http://myecu.ecu.edu.au. You will need your username and password that were assigned to you as an enrolled student at ECU. You should also check your ECU email regularly, as the lecturer/tutor will use this as a means of communication. All teaching and learning at ECU is conducted in accordance with the Student Charter (accessed at: http://intranet.ecu.edu.au/student/my-studies/rules-and-policies/student-charter). You should familiarize yourself with this document in order to appreciate the culture and behavioural expectations of the University. Active learning Studying a university-level course requires you to take an active role in what you are learning. To get the most out of your time at ECU, you should engage with and actively participate in your units, and take responsibility for your own learning. On-campus students If you are enrolled as an on-campus student you will need to attend a weekly lecture and tutorial. It is important that you attend class every week, arrive punctually and participate constructively and professionally. You will find it beneficial to complete the associated reading prior to attending class, to give you some understanding of the topic and improve your confidence with sharing your ideas during class. Learning materials and resources will be available on the Blackboard site for this unit, to assist you with your studies.
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