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Hospitality Management Assignment Solution

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Added on  2021-01-02

Hospitality Management Assignment Solution

   Added on 2021-01-02

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HOSPITAL MANAGEMENT
Hospitality Management Assignment Solution_1
Table of ContentsINTRODUCTION...........................................................................................................................1P6. Explaining customer service strategies in hospitality industry.............................................1P7. Examining the effectiveness for the consumer service helps in developing customerexperience and required business standard.................................................................................3CONCLUSION................................................................................................................................4REFERENCES................................................................................................................................5
Hospitality Management Assignment Solution_2
INTRODUCTION Hospitality management can be termed as managing task is to create shareholder wealthby servicing and satisfying guests. Hospitality Industry segments include, among others: hotels,restaurants, private clubs, managed food service, event planning, tourism related businesses, andtravel providers. Customer service is the process of a business by achieving their satisfactionfrom the company's product and services. It is an effective way to satisfy the needs of theconsumer. In hospitality industry, consumer experience can be overall satisfaction that customerget from the hotel services and its facility. Client experience is an efficient way to retain theconsumer and therefore is the prime focus of hotel. The present report will help in understandingdifferent client service strategies of Hilton hotel which assist in gaining consumer satisfaction byfulfilling their needs.P6. Explaining customer service strategies in hospitality industry.The business world today revolves around the consumer, satisfying the customers needand demands which are very essential for any companies in order to get success in businessmarket. Providing effective consumer services is essential for any organisation to be competingeffectively. service is the support that are provided by the company to their clients during afterthe sales of service and products (Clemes, Gan and Ren, 2011). The effectiveness of thecustomer services assists in getting better consumer experience with the organisation. Providingexcellent customer service in efficient way to retain the customers and also increase the businessof the company. In hospitality industry, proper customer service is essential as it matters in order to getsuccess. In order to provide better guest experience, hospitality industry has progressed a muchwith the help of both physical and digital world. Hilton hotel is one of the leading hotel in theindustry. In order to attain the mission to be the most hospitable industry in the world, thecompany has realised to be a customer-driven hotel. Hilton Hotel has adopted various consumerservice strategies in order to achieve customer satisfaction in order to achieve its mission.Improving Employees' by giving product knowledge: Management of Hilton hotel has analysed that focusing on employee knowledge overproduct or services knowledge is very essential to give the best services to its guests. As per theHR manager of Hilton Hotel, for better customer service, is foremost essential to have efficient1
Hospitality Management Assignment Solution_3

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