Services and Quality Management in Hilton Hotel

REPORT

TABLE OF CONTENTS
INTRODUCTION...............................................................................................................3
Different types of services in the Hilton:........................................................................3
Quality management of the Hilton hotel:.......................................................................4
How hotel Hilton will adopt changing customers preference ......................................5
How changes in the changes can impact on the guest service management..............6
CONCLUSION ................................................................................................................7
REFERENCES..................................................................................................................7

INTRODUCTION
In the managements of the hotels hospitality refers to the services provided by the hotel
industry to the customer and focuses to fulfill their expectations from the hotels. It involves the
services like, events, restaurants, entertainment, casinos to the enjoyment of the customer. This
repost shows the managemnt of the hospitality of the hilton hotel. Hilton hotel is the biggest
global brand of the america. Hilton prfovides the various servuces to their customer like room
services, services of the food and beverages in their restaurants, facility of the gym in the hotel
etc. This file focuses on the hoe the hotel improve their quality of the services in their hotel
managemnt. It also involve the process of the hotel that how it will brings changes in the hotel
as per the changes in the preference of the copnsumer. There are various impacts of the
changes taken by the hotel which influence the customer satisfaction.
Different types of services in the Hilton:
Hilton provides the varierty of the services to their customer which fulfils their satisfaction
level and improves the experience of the customer. The services which is provided by the hilton
is the facility of the accommodation, restaurants for the food and beverages, facilty of the body
fitness and gym, services of the online booking of the room.
Services of the foods and beverages:
Hilton provides the variety of foods and beverages to their customer in their hotels. It
have their own restaurants and bars in the hotels which gives the best and delicious food that
will satisfies the wants and needs of the customer from the hotels (Sanchez-Franco, Cepeda-
Carrion and Roldán, 2019). The restaurants have the different kinds of the dishes from which
the customer enjoy whateever they want to eat.
Facility of room:
The customer gets the 24*7 facility of the room in the Hilton hotels wich gives the best
experience vto the customers about the hotel. The customner could enjoy the meals and drinks
in the room of hilton hotel. In the rooms of the Hilton hotels the customer could enjoy the views
of the city from the balcony. The managemnt of the Hilton hotels focuses on the privacy of the
customer in their rooms.
Facility of sites visits:
Hilton hotels provides the facility of the sites visit to their customer by providing the rental
cars. The customer gets the four wheelers and two wheelers facility in the hotel to visist the
sites of the city without any problems. The hotel have the services for the customer like pickup
and drop at their destination (Tontini, and et.al., 2017). For the convenience and comfort of the