Classical Management Theories and Leadership Styles in the Hospitality Industry

HOSPITALITY

Table of Contents
INTRODUCTION...........................................................................................................................3
LO1: CLASSICAL MANAGEMENT THEORIES AND LEADERSHIP STYLES.....................4
P1: Classical management theories and applying them onto service industry............................4
P2: Role of leader and leadership styles in service industry........................................................5
P3: Management and leadership style in service sector..............................................................6
LO2: FACTORS INFLUENCING DIFFERENT MANAGEMENT STYLES..............................8
P4: Internal and external factors that are related to the organisation...........................................8
LO3: CURRENT AND FUTURE MANAGEMENT AND LEADERSHIP SKILLS FOR THE
SERVICE SECTOR......................................................................................................................10
P5: Hard skills and soft skills....................................................................................................10
P6: Future leadership of the organisation..................................................................................11
LO4: MANAGEMENT AND LEADERSHIP SKILLS...............................................................12
P7: Change management...........................................................................................................12
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................16

INTRODUCTION
Hospitality industry is the fast growing industry across the world. This industry deals
with hotels, rest rooms and restaurant. Under this industry customer are provided services by the
hotels in return of money. Marriott hotel is one of the leading multinational hotel. This hotel is
present in various countries. Workforce of this hotel is very well trained. They provide effective
services to their guests so that they can receive good experience. This report will discuss
classical management theory and role of leaders in the organisation. Different leadership style
will also get discussed in context of service industry. Further will evaluate internal and external
factors which can impact management style of the organisation and access latest hard and soft
leadership and management skills. This report will also discuss future skills which can required
by leaders and management and how it will achieve. Service industry organisation will be
compared with change management systems and how leaders implement sustainability.
LO1: CLASSICAL MANAGEMENT THEORIES AND LEADERSHIP
STYLES
P1: Classical management theories and applying them onto service industry.
Bureaucratic theory:

When any company is formed then it makes its rules on the basis of their organisational
structure. This theory is related with formal hierarchy under which responsibilities are delegated
to the departments and individuals. This practice is done by central administration. Max Weber,
1905 has developed this theory (Solomon and Steyn, 2017). This theory is famous and used by
various organizations which include both private and public sector in order to attain
sustainability. Service sector like Marriott hotel is using this theory because they believe that
company can achieve success only if they delegate their responsibilities. Division of labour is
also important thing as labour should be divided in separate department on the basis of
knowledge and skills. Company should break the work and delegate the work to those who can
manage it. Division of labour is the main thing in this theory.
Scientific management theory:
This theory is developed by Frederick Winslow Taylor which provides direction to the
organisation so that they can do their task with the help of engineering and scientific analysis.
Service industry can also use this theory in order to bring learning attitude in the organisation. In
this new era, technology plays vital role in achieving success and sustainability in the
organisation. When company will adopt mathematical analysis then they will get best outcomes.
Marriott can use this theory to do research, change recent methods and statistics will also help
them in comparing with other hospitality industry (Majhi and Dansana, 2021).
Human relations theory:
This theory is developed by Elton Mayo which concentrates on human relations. Although it has
took almost a century to understand that workers are also humans. They should have treat by
service sector fairly and equally (Day, 2019). No discrimination should have done with
employees on the basis of age, gender, sex, caste, race etc. this theory says that employees should
have satisfying life and if company will give them freedom or independence then they can solve
their conflicts. Problem solving can easily take place if organisation will start listening to the
issues which is faced by their workers. Marriott should also start agreeing with the viewpoint of
their employees because young and fresh talent will help company in their growth by providing
new ideas and also help them to attain sustainability.
P2: Role of leader and leadership styles in service industry
Leaders are very important in the organisation because it leads the team which consists of
team members (Kevin. E., 2021). Leaders have various role in the organisation like coaching it is