Management and Leadership Styles in Hilton Hotel

Any Hotel

T able of contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Different classical management theories.....................................................................................3
Role of leader and different leadership styles..............................................................................5
Management and leadership style in Hilton Hotel......................................................................6
Internal and external factors influencing the management styles and structures........................7
Management and leadership ‘hard and soft’ skills......................................................................9
Discussion on future management and leadership skills required by the service sector and
strategies to achieve...................................................................................................................10
Comparison between different service sector organisation change management system an
leadership in implementing change...........................................................................................12
CONCLUSION..............................................................................................................................14
REFRENCES.................................................................................................................................16

INTRODUCTION
The report is about the hospitality industry and the hotel discussed in the report is Hilton
hotel. It is a globally know hotel ad provide services in 584 hotels and resorts with having the
hotels in 94 countries worldwide. The hotel serves as a flagship brand for the America
multinational hospitality company Hilton. The founder of the company is Conrad Hilton. The
hotel owns properties with 219,264 rooms. The Hilton Company was ranked first by the Fortune
list for proving best employee satisfaction. The hotel targets the business as well as leisure
travellers and has their location in major cities, convection centres and airports.
The report discusses the classical theories for the management such as bureaucratic theory
and scientific management theory. The role of leaders and the leadership style in the hospitality
industry are discussed. The leadership styles are authoritarian leadership, participative
leadership, Delegative leadership, transactional leadership and transformational leadership. The
management and the leadership styles used in the Hilton hotel are discussed. The internal and
external factors that influence the management and structure of the Hotel are discussed. The
external factors are discussed by using the PESTLE analysis and the internal factors are
discussed using the SWOT. The hard and soft skills of management as well as leadership that are
necessary for the success are discussed. The future management as well as leadership skills
required for the hospitality industry are discussed. The service industry organisations change
management systems and leadership for the implementation of the change is compared and
contracted.
MAIN BODY
Different classical management theories
The understanding of the organisation is made better by understanding the management
theories. The major classical management theories are: scientific management theory,
bureaucratic theory, human relations theory and behavioural management theory.
Bureaucratic Theory
The developer of this theory is Max Weber who was a German sociologist as well as the
historian and was referred as the father of bureaucracy. The theory is popular in the public as
well as private hotels and institutions. The hotel relay on the bureaucracies for the functioning,
the delegation of the task is the compatibility of functioning. The central command decided the
compatibility that is passed down to the subordinates at the hotel who are having the same

compatibility to the subordinates under them and so on. Theoretically the bureaucratic model has
a department that are specialized as well as have hierarchical structure. These departments help
in the division of labour clearly, that is the break down along with defining of the work into tasks
that are well defined as well as delegated to be manageable (Hussain, HAQUE and Baloch,
2019). The division of the labour is the basis for this theory. The distribution of responsibilities
among the staff is done by the Bureaucratic theory as Hilton Hotel.
Scientific Management Theory
The advancement in the technology has pushed the hotels to understand the technology
for achieving success. The theory developed by the Fredrick Taylor helps the hotel to complete
the task by engineering, mathematical and scientific analysis. The scientific management theory
passes by the production aesthetics and focus only on increasing the value and the production of
the hotel. The theory help the hotel to learning about itself as it has the ability to produce the best
results for the hotel mathematically. The Hilton hotel use the statistics such as customer rates,
tracking research for development and current methods along with using the statistic help to
compare with the competitive hotels. The theory can be harsh on the employees. The roles of
management are developed for better understanding of the scientific management; for using the
employees in managing the situations and involved in the process. The roles of management are:
forecasting, organizing, planning, coordinating, commanding and controlling.
Behavioural Management Theory
The theory is also known as the social science movement, the theory states that the
approaches in the hotel should be in the best of the business and the employees (Palla and Billy,
2018). The theory was developed by Chester Barnhard for viewing the employees at the hotel as
social as well as psychological beings. The theory states that the worker at the hotel and the
human beings are same and by following the concept of the theory the hotel can succeed at the
workplace. The theory suggests that the managers of the hotel need to understand the needs of
the employees in the hotel. The Hilton hotel can provide the employees with various privileges
for the employees like pay rewards and lunches in a way for increasing the psychological well-
being of the employees that will result in the improved employee productivity at the workplace.
Human Relations Theory