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Hospitality and Guest Services Assignment

   

Added on  2021-02-21

8 Pages2457 Words83 Views
Hospitality and GuestServices
Hospitality and Guest Services Assignment_1
Table of ContentsINTRODUCTION...........................................................................................................................1MAIN BODY...................................................................................................................................1Overview of the Marriott International and its services..............................................................1Quality management of Marriott.................................................................................................2How hotel adapts to changing consumer preference...................................................................3How these changes impacts on guest service management........................................................4CONCLUSION ...............................................................................................................................5REFERENCES ...............................................................................................................................6
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INTRODUCTIONAs the centre of front office activity, for coordinating the guest service front-most desk isaccountable. Typically providing the guest with informations and equipments includes in theguest services. Taking care of customer is the heart of hospitality business which explore thebetter quality of guest service and effective operations. For this project Marriott International istaken which was founded in 1927 in United state. It is a leading diversified hospitality industryin United Kingdom. The company provides food and beverages services to their customers forincreasing the customers loyalty and satisfaction. The key products of this company are hotels,resorts and subsidiaries such as Starwood, Ritz Carlton and Le Meridien etc. Under this reportstudied about the company background and their services. Also, discussed the qualitymanagement by continuous improvement as well as adopts changes and its impacts on thecompany. MAIN BODYOverview of the Marriott International and its services.J. Willard Marriott and Alice Marriott are the founder of Marriott which is a leadingdiversified hospitality industry in United Kingdom. This successful company is located inBethesda, United Sates. It came into existence in the year 1927 and are successfully meetingemerging needs and wants of the customers over the years. As Marriott come under hospitalityindustry it provides food and beverages services to their customers (Marriott International 2018).Organization is serving it's quality services across the boundaries of the nation and are capable inbuilding loyal clients as compare to rivalry. It's key products are hotels and resorts as well assubsidiaries are, Marriott, Le Meridien, Star-wood and Ritz Carlton. In intense competitive worldit is the world's largest travel company. Business administration is providing distinguishvisionary design and signature programming and services to their customers in order to bindthem for longer time duration. The portfolio designed by the company provide correctinformation to client regarding right brand in right place across the globe. In the era of cutthroat competitive world this enterprise is succeeding because Marriott provide all necessaryresources to their staff members and motivate them to use them at optimum level. It drivesefficiency by maximizing huge revenue from the consumers as well as by cost saving tactics inalignment with ownership. 1
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