Hospitality and Guest Management

Hospitality and Guest
management

Table of Content
Introduction
The service within the hospitality and tourism industry
Product and service of the organisation
Strategies for appraising guests experience
Service quality
Service delivery by the organisation
Guests service experience
Findings
Conclusion
References

Introduction
Hospitality and guests management can be defined as the management of a
business organisation which is related with providing services of
accommodation and food and beverages for those who are away from their
home. In the hospitality industry various service industries is included such as
accommodation, food and drink, transportation, theme parks, event
management and many others.

The sector within the hospitality and
tourism industry
The hospitality industry within the UK considered as one of the biggest
engine for growth in the economy as because it able to get the attention of
government, customers and employees in the business. The various sectors are
covered under the hospitality industry such as travel and tourism, food and
beverage, lodging, recreation, entertainment, transportation, meeting and
events etc.