Hospitality and Management

Hospitality
and
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1. Different sectors and businesses of hospitality.......................................................................1
2. Contribution of hospitality on local, national and global economy........................................1
3. Impact of using of franchising and licensing agreements on development of hospitality
industry........................................................................................................................................2
TASK 2............................................................................................................................................3
1. Different operational and functional departments...................................................................3
2. Different employment roles along with skills required for them............................................3
3. A review of skill gaps and shortages in roles..........................................................................4
4. Skill gaps impact of hospitality businesses and how to solve them........................................4
CONCLUSION................................................................................................................................4

INTRODUCTION
Hospitality refers to includes lodging, event planning, theme parks, transportation, cruise
line, travelling and additional areas of tourism industry. Hospitality management can be
described as overall those strategies and techniques to manage such business in order to provide
desired services to people for completing their actual requirements appropriately. The present
report is based on Hilton Hotels which is known as global brand of full service hotels, resorts and
flagship brand of American multinational hospitality company Hilton. This assignment will
focus on different types of sectors in hospitality and their contribution local, national and global
economy. It will also discuss about
TASK 1
1. Different sectors and businesses of hospitality
Hospitality industry refers to several areas of business including, tourism, hotels, them
parks, cruise line and many more. They have their own concept to conduct production
procedures in order to provide required services, product and facilities to people in appropriate
manner. However, analyse actual needs of citizens and put efforts to fulfil them at reasonable
price along with attracting new customers with retaining the current ones in respect of grabbing
more profit share of market. Some of different sectors of hospitality industry are given below –
Travel and tourism – This can be described as business with deals with services related
with moving of people from one place to another. It includes services of providing buses, cabs,
planes, ships, trains and many more.
Food and beverages – The food and beverages refers to business which provide various
relevant products such as meals, snacks and beverages. Moreover, theses products are
manufactured according to desires of customers and modify them respectively to fulfil changed
demands of people to attain their satisfaction.
Lodging – This involves staying facilities which are usually provided by different types
of places like fancy hotels, youth & elder hostels, camp grounds, motels and so on. For example,
Hilton hotel is prefer by many of visitors to stay there due to its effective facilities.
2. Contribution of hospitality on local, national and global economy
The hospitality industry includes travel & tourism, hotels including Hilton, restaurants
etc., which facilitates to provide required facilities to visitors. It includes to render products and
1