Analysis of Services by Different Accommodations

Analysis of
services by
different
accommodation
RUNNING HEAD: HOSPITALITY AT HOTELS
S t u d e n t d e t a i l s :

HOSPITALITY AT HOTELS 1
Contents
Introduction......................................................................................................................................2
Analysis of Visitor Services............................................................................................................2
Tour desk.........................................................................................................................................3
Fun Activities organized at The Pan Pacific Resort........................................................................4
Analysis of Food Services by Different Accommodations.............................................................5
Examination of two different Food Outlets.....................................................................................8
Conclusion.......................................................................................................................................9
Bibliography..................................................................................................................................10

HOSPITALITY AT HOTELS 2
Introduction
The following report discusses about the quality of the services provided by different hotels,
motels and guest houses to their tourists. Hilton and Marriot both have separate way of
functioning for instance the way of treating the guests , range of the services provided to guests,
type of food and beverages offered and variation in the prices respectively. Herein, an
investigation is made over the process how these accommodations manage to keep the food
healthy and tasteful ( Ayers, 2010).
Analysis of Visitor Services
The analysis performed under is between two different hotels of Singapore namely Marriot and
Hilton. These are most popular hotels in the hotel industry not only in Singapore but all around
the world. These hotels have established various branches in almost all well-known cities of the
world (Pantelidis, 2014).
Services Marriott Hilton
AC rooms and other basic
facility
Marriott provides all basic
facilities like AC rooms , spa,
swimming pool, Jacuzzi,
wireless fidelity etc.
Hilton being a top rated hotel
provides all basic amenities to
its guests like swimming pool,
sauna, medical assistance ,
wireless fidelity etc.
Refund & cancellation The refund and cancellation
depends upon how prior the
booking is cancelled.
After cancellation certain
percentage of the total amount
is refunded back to the

HOSPITALITY AT HOTELS 3
customer depending on how
early the booking is cancelled.
Pre booking facility Online pre booking facility is
provided by Marriot.
Pre booking facility is
available for the people of or
above the age of 21.
Pet friendly or not Pets are always welcomed in
courtyard by Marriott family
(xohotels, 2019).
Pets are not allowed in the
hotel premises.
Health club Marriott holds a well-
equipped gym including
running tracks, climbing
space, yoga space, martial
arts, weight training line,
treadmills and cycles.
For Hilton the fitness of their
guests is a matter of concern.
Therefore, a separate gym
space is built which comprises
of all machines and trainers as
well.
Tour desk
Tour desk is software developed for hotels, motels, hostels, guesthouses and penthouses for
providing people information about their facilities and location. This software provides a portal
to people with the help of which people can plan their tours and activities. Tour desk helps in
sight-seeing and describing what quality the accommodation holds. It also gives a brief about the
property, location and charges of rooms, suites, villas (personal accommodation) etc.
The establishment of tour desk has reduced burden from the shoulders of the visitors as it helps
in planning and managing the whole trip for them. A tour desk requires a team of good