Hospitality Business Toolkit Assignment : Haven hotel

Hospitality business

Abstract
Hospitality sector is known for its luxurious services which they provide to their guest
and clients. Present research has been based on Haven which is the Multinational brand in
hospitality sector. Further, In this report explained about different functional unit departments
and how they interlinked with each other. However, study also explained about the methods of
communication, coordination and monitoring in order to gain value chain. Report basically
focused on the department or the different functional unit and their role play to accomplish the
company aims and objectives. Study analysed the interrelationship between one department with
other departments and their role to manage the all day to day activities. Such as Front office in
the hotel is the centre department who needs to be connect with other departments. Besides,
report also described about the importance of other departments in terms of communication and
leadership with each others. Overall study explained the brief introduction of the hotel structure
and their roles and responsibility. Present case based on the roles and responsibilities of
managers to handle the functions of other departments and how it helps to keep the company cost
reduced by handling functions of the other departments as well.

Table of Contents
INTRODUCTION...........................................................................................................................1
P8 Explore how different functional roles within hospitality sector interrelated...................1
P9 Explaining the different methods of communication, coordination and monitoring applied
within a specific department of a hospitality organization to strengthen the value chain......4
CONCLUSION ..............................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Hospitality sector is spread into wide range within the service industrialist sector provides
high range of services with some more exciting offers. This is one of the bustling sector with
myriad categories. Hospitality sector deals with different types of customers and also need to
make sure they are satisfied with the services or not. Hospitality industry is a broad area within
the service sector that includes lodging, food and drink service, event planning, theme parks,
transportation, cruise line, traveling and additional field planning within the tourism industry.
For this present study, research will be taken Haven hotel which is the most famous hotel in
London. Hotel chain which manages and franchises a broad portfolio of hotels and resorts.
However, present study will be identifying the importance of coordination, communication and
monitoring to make sure the proper performance of all department within the hotel. So, it directly
affects the productive value chain of the organization.
Haven is the famous brand in hospitality sector which also provides high range of
attractive services for their clients.
P8 Explore how different functional roles within hospitality sector interrelated.
In hospitality sector there are three major areas, first is accommodation that includes
services such as hotels, motels, bed and breakfast. Another area is food and beverages in which
includes food, restaurants etc (Bilgihan, Kandampully and Zhang, 2016). Last area of the
hospitality industry is travel and tourism which includes, cruise ships, airline services and trains
Hospitality industry's main aim is to satisfy their guest or to maintain the good
relationship with them for future growth. This sector categorizes by some scales such as one star,
two star, three star and so on till seven star (Bowi and et.al., 2016).
Front Office department interrelationship with financial department
It is the foremost and crucial functional unit of the hotel. The most important function of
Front Office department is to welcoming the guest who comes from international countries. It is
the first way where company create value in front of their guests. Front office employees play a
most important role, their responsibility is to attend guests and helps them till the process ends.
This functional unit also is the one which first attend the clients in Haven.
Roles of this department is to book rooms, bell desk, give necessary information to guests
or fulfill all requirements of the clients as well.
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Financial department is responsible for maintaining the financial statements and reports
of the entire hotel (Hotel and Major Departments of a Hotel. 2014). For maintaining the proper
accounting balance is very necessary to determine the actual profit or expenses. This department
is the backbone of all other department which helps to fulfill the all financial requirements of the
Hotel. It helps to determine the long lasting and creating design of accounts to manage all cash
inflow or outflow. Tracking expenses and revenue helps you to keep a finger on the pulse of the
business (Laudon and Laudon, 2016). In other words, it helps to make the new productive results
and maintained the proper flow within the organization.
Functions and role of Front Office
 To reserve the guest rooms and called as check in.
 Keep maintained the records of clients and data information.
 To manage the guests calls or of hotels.
Interrelation with other departments
Front office department is the center department which need to be connected with other
departments as well (Chan and Lai, 2017). This department interrelate with each department with
the help of communication process. For example: Marketing & Sales department needs to
connect with front office employees to provides all the information of guests. To know about
guest history is necessary for marketing department.
Housekeeping and front office department has to be connected with each other in order to
know about the status of room.
Another department is food and Beverages. Front office department requires managing
the guest food services with each other (Daft, 2015).
It develops new emerging market trend that affect the business in improper manner
(Hotel and Major Departments of a Hotel, 2014). Finance department is also responsible to
determine the major leading and developing department which is responsible to accomplish the
goals and objectives with the other sense as well.
Human Resource Functional unit
Hospitality sector generally hired those candidates who have good communication skills,
good personality, creative mind, well mannered and well educated in their specific field. In other
words, this department also responsible for many things like providing uniform to the staff,
identity cards for the staff, training programs etc.
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Interrelation with other departments
Human Resource department has to be connected with all other departments in order to
get the employee feedback and also ensure weather employee performing well or not (Dolata and
Schrape, 2016). There are so many functions that HR manager needs to perform by gathering
information from each department in hospitality sector. HR manager needs to connected with
front office to ensure the requirement of new vacancy. They need to be connected with the
managers of each department to get the employee information. HR department is linked with all
other departments in different way such as to get employees details, to ensure employee
performance, to gathered information for appraisal process, to get feedback from all the
departments for the new development etc. HR departments inter linked with each departments in
order to research on the employee development involved in each departments.
Employee recruitment is a weak area for many small hospitality businesses.
Food and Beverages department interrelate with Sales and Marketing Departments
Food and beverage department interlink with sales and marketing department because it
is the another most influencing department. Apart from that, sales and marketing department is
responsible to generate customer response towards the Haven (Kim, Im and Hwang, 2015).
It is the responsibility of F&B manager to make sure the requirement of client as per their
needs and wants. In other words, F&B manager needs to take follow up to all other department
in order to cut the cost of Haven. Food & beverages is one of the most essential department in
hospitality sector which is responsible to present best quality food to the clients. It interrelates
with sales and marketing department in several manners such as to promote Hotel restaurant
outlets in the market. F&B manager needs to collect latest market trend of other restaurants so
that they give more presentable services to the clients as well. Kitchen also interlinked with other
departments such as with financial department to get collect fund for the kitchen, with HR
department to convey about the vacant job of chef if any etc. So in the terms it is beneficial for
all other departments as per the above.
P9 Explaining the different methods of communication, coordination and monitoring applied
within a specific department of a hospitality organization to strengthen the value chain
Front office department
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Front office department plays a pivotal role in delivering hospitality services to guests. It
helps to maintain the proper connection between all other departments in order to retain the
customer interest and their value towards the company approach (Oskam and Boswijk, 2016).
Communication process
Quick and productive process or flow of communication through the Haven is the success
key for getting good outcomes and improved growth.
Front office department is fully responsible for communicating with all the other
departments in the hotel whenever it is required. Front office department has to talk with other
interdepartmental functional units in different manner to perform job responsibilities.
Methods of communication
Oral Communication
Oral communication is the method of communication which is used by the companies in
order to perform the process of passing information from one person to another. Haven can adopt
This function into efficient manner and growth. The way to perform the oral communication
company or employees can use the mode of communication such as face to face, on mobile
phones etc. Oral communication can help people to understand the message into more efficient
manner. Food & Beverages department can easily communicate with other department that helps
to reduce the time and money cost.
Written communication
Written communication is the method which is used when sender wants to explained the
message into detailed manner. Such as to inform ethically or transfer some notice or important
mail. F&B manager write a mail or notice to other employees to pass the communication. This is
the best way to accomplish the company objectives. It directly affects or enhance the value chain
of the company productivity.
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by applying the both written or oral method of communication. F&B manager can easily
convey their messages to other department. Methods of communication helps to strengthen the
value chain of the hospitality industry in order to accomplish their target ovbjectives.
It helps to determine the new learning and effective working task. Apart from that, it
discovers the new learning style and new long lasting working goal and effective performance
targets of the customers. This is the given above structure of Front office department which
contributes the best developing communication goals.
The process of communication in front office desk in order to sustained in the long
lasting way or effective working goals (Robinson and et.al., 2016). Front office manager is
responsible or some following duties and office personnel.
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Illustration 1: Front Office structure
(Source : Hotel and Major Departments of a Hotel, 2014)

The imparting or exchange of information by speaking, writing is using some other
medium (Zaki and Abuzid, 2017). Sending or receiving the more individuals, apart from that, it
also helps to bring the new managerial and productive task in order to maintained the proper way
of communication. Front office communication is open 24 hours for the clients or for the other
employees within the work premises. In order to enhance the value chain and increase the
effective flow of logistic management. It is very necessary for the company to manage the work
more effectively ascertained and effective. With the help of verbal or non verbal method of
communication. Haven can reduces their cost of communication and also maintained the
effective working.
Co-ordinations
General guests request like extra towels are conveyed to housekeeping. Coordination of
front desk is also required with marketing department through different medium such as mobile,
meetings, online conferences, intercom, through mail, face to face etc. to maintained the
effective coordination with marketing department is very helpful for the employees to generate
more customer service and effective management task (Ting-Toomey and Dorjee 2018). This is
the best developing and managing work more enlarging and developing growth.
Methods of Co-ordination
Coordination is the most essential method or process to handles the better working
performance within the business environment. Haven can adopt different method of coordination
that can help in improving company's value chain and effective logistic activities. Methods of
coordination are given below:
Direct contact helps to reducing the cost of the company and also helps to clarify the
confusion directly.
Group Meeting: this is the another method that helps in maintaining the coordination
among employees.
Organization structure: This is the another way to perform or handle the coordination
among other people in the organization. Coordination achieved only when the authority and
responsibility of each and every person are clearly defined. By making proper structure,
coordination will automatically balance. This process helps to maintain the proper value chain
and outcomes of the company.
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By applying the best way of coordination. This process can help to hospitality sector to
strengthen the power of value chain and get the best outcome results. Direct contact is the best
way of maintaining the coordination among other departments that also reduces the chances of
miscommunication. This process can helps to reduce the involvement of other department.
Maintaining the proper coordination will help hospitality sector to manage the huge business
structure and value chain. This can also help to utilize all essential resources in order to gain
value chain.
Monitoring
In order to monitor the work and effective task to ensure the effective and productive
work in order to adjust the market needs and wants. Apart from that, front office adopts process
of monitoring is to take follow up to all employees, or review the day to day activities weather
customer facing any issues or not. Besides, they also take performance review in order to
monitor the work progress. This process or method can help to regain the effective outcomes and
enhance value chain method.
Methods of monitoring
Performance indicators : in this process manager is responsible to ensure the inputs and
outputs to make sure the effectiveness. This process can help to achieve the objective even faster
and eliminate unwanted and wrong activities.
Follow Up : Follow up the targets of every department and take feedback from them.
This process can help to know the exact situation and analyze the better development. This
overall process can helps to evaluate the effective and productive goals and implementation plan.
Hospitality sector should have required to adopt methods of monitoring in order to ensure
the proper activities and accomplish the company set aims and objectives. Hospitality sector is
the huge sector which highly required effective tool to ensure the proper working. In order to
check the whole working environment or targets. For that, Haven should need to adopt employee
performance indicators or also make sure the effective input or output. This overall process can
help to make value chain more productive and efficient.
Enhance Value chain
To maintained proper communication, coordination and monitoring process definitely
helps to determine the better goals and opportunity task (Weil, 2018). Apart from that, it
develops new target opportunity and long lasting way to perform the task. Value chain process
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helps to determine the competition level and creates shareholder value it is useful separate the
business system into a series of value generating activities referred to as the value chain.
Operations with the help of proper functioning. Haven can easily buildup the long lasting
work and effective working task. With the help of effective communication, monitoring or with
the help of coordination. Marketing & Sales the definition of customer needs and the generation
of sales will also increase with the help of effective coordination between all other departments
in to more promoting work goals (.Úbeda-García and et.al., 2016). Service the support of
customers after the customer needs and the generation of sales. Overall from the above analysis
it helps to motivate the long lasting development growth in order to build managing productive
work in order to gain effective profitable growth in the market into most effective and productive
manner. Front office department is responsible to manage effective communication and
coordination among other determinants in order to sustained in the market as long term manner
in order to gain customer growth (Wang and et.al., 2016).
CONCLUSION
As per the above report it has been found out that, hospitality sector is the most huge and
essential for the economic development of the country. It creates lots of revenue for the
economic development. Hospitality sector is the sector in which they provide accommodation,
food and beverages, transportation facilities to the clients. Present study has been based on
hospitality sector in which report described about the different department and their functional
units and interconnection with other departments. Besides, study also described about the
methods of communication, coordination applied on the front office department. Overall study,
summarized all functional departments working with each other in hotel industry in order to
achieve the best outcomes and which is helpful to reduce the company task. Study overall
analyzed the methods of communication, coordination and monitoring process to ensure the best
developing goals.
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REFERENCES
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in the internet age. Social Movement Studies. 15(1). pp.1-18.
Kim, S. S., Im, J. and Hwang, J., 2015. The effects of mentoring on role stress, job attitude, and
turnover intention in the hotel industry. International Journal of Hospitality
Management 48. pp.68-82.
Langvinienė, N. and Daunoravičiūtė, I., 2015. Factors influencing the success of business model
in the hospitality service industry. Procedia-Social and Behavioral Sciences. 213. pp.902-
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Laudon, K. C. and Laudon, J. P., 2016. Management information system. Pearson Education
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Oskam, J. and Boswijk, A., 2016. Airbnb: the future of networked hospitality
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Robinson, P. and et.al., 2016. Operations management in the travel industry. Cabi.
Ting-Toomey, S. and Dorjee, T., 2018. Communicating across cultures. Guilford Publications.
Úbeda-García, M. and et.al., 2016. Toward organizational ambidexterity in the hotel industry:
the role of human resources. Cornell Hospitality Quarterly. 57(4). pp.367-378.
Wang, D. and et.al., 2016. Assessing hotel-related smartphone apps using online
reviews. Journal of Hospitality Marketing & Management. 25(3). pp.291-313.
Weil, D., 2018. Creating a strategic enforcement approach to address wage theft: One
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Zaki, N. and Abuzid, N., 2017. International Tourists’ Behaviors and Environmental Values for
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Online
Hotel and Major Departments of a Hotel. 2014. [Online]. Available
through:<http://jobinss.blogspot.com/>.
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