Hospitality Business Toolkit - ABC Catering
Added on 2021-02-20
21 Pages6616 Words124 Views
Leadership ManagementProfessional DevelopmentPolitical Science
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Hospitality BusinessToolkit
Table of ContentsINTRODUCTION...........................................................................................................................1P4 Review the different stages of the HR life cycle applied to a specific hospitality job roleand their importance for retaining and developing talent.......................................................1P5 Develop a performance management plan for a specific hospitality job role applyingtechniques to resolve both negative behavior and overcome issues of staff retention...........4P8 Explore how different functional roles within the hospitality sector interrelate...............2P6 Identify various legislation that are applied under hospitality organisation.....................4P7 Mention how employment and contract law can potential impact business decision makingfor hospitality industry...........................................................................................................5P9 Mention various methods of communication, coordination and monitoring that basicallystrength the value chain of hospitality industry. ....................................................................7CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................12
INTRODUCTIONThe Hospitality Industry is very board in category which primarily covers serviceindustry which includes: food as well as drink services, event planning, transportation, tourismand many others. This industry primarily depends on availability of disposable income.Hospitality is referred to an industry which is known to provide which is known to provide Foodand drink services as well as accommodation services to people. This industry includes servicessuch as hotels, resorts, centres, catering industry and amusement parks. This report is based onABC Catering which is food production unit. This company is dealing in a catering industrywhich is specialised in producing food products and offering food services. It is planning forgrowth by improving staff and retain best employees within organisation. However, currently thecompany is facing the issue of staff turnover. This report will provide different tools andtechniques which help in solving issues of this organisation. Motive of this report is to managefinancial records and transaction of organisation. HR life cycle will help in improve effectivenessand efficiency of organisation as well as developing strategies for improving performance ofcompany. Different legal and ethical consideration implemented by government parties onhospitality industry will have huge impact on business. There are various functions of differentdepartment which should be interlinked with each other so that company can work smoothly andachieving goal and objective of organisation.P4 Review the different stages of the HR life cycle applied to a specific hospitality job role andtheir importance for retaining and developing talentHR life cycle refers to sequence of stages from which employee go through and role ofhuman resource department is responsible for taking each and every employee through thesestages (Evans, 2015). This is a concept which help in describing stages of employee's time in anorganization and responsibilities of human resource department at each stage. In this context,HR stages for job role of Marketing executive will be mentioned underneath. AttractionThis is the first step of HR life cycle where company will try to attract employeestowards organization in order to select best employees. The human resources department isknown to conduct numerous marketing activities so to stimulate employees to work with theirorganization. For instances: To select a candidate for a marketing profile, HR department1
publishes advertisement on job portals and social media candidates so to attract suitablecandidates. This step will help in attracting more candidates towards organization and thisprovide options to organization to select best fit for company. RecruitmentRecruitment is the procedure of attracting and shortlisting a candidate for vacant job rolewithin the organization. In this step, ABC Catering company will try to recruit best marketingexecutive for their organization. For hiring right skilled and high qualified employees fororganization, human resource department have to develop effective strategies for staff planwhich provide proper understanding of position that is vacant and expectation from employees.Moreover, in this phase, HR department of respective company require to develop strategicstaffing plan which involves understanding post which required to be accomplished such asstrategy for grabbing the attention of best and another recruiting concerns. For example: To hirea suitable candidate for the marketing profile, HR department is using attractive compensationand benefits so that good candidate could be availed. Also examine the benefits as well ascompensation packages for analyzing that they are competitive much for attracting top talent.Formulating protocols for interviewing, that may involve written test as well as various needs ofinterview and also concentrate upon active listening. On boardingWhen employee is selecting in organization, human resource team is responsible forconduction on-boarding activities of employees (Bergene, Boluk and Buckley, 2015). On-boarding is a process through which new marketing executive will be introduced to otheremployees of ABC Catering company. In this step human research department will conveyorganizational values to employee and explain new employee about culture of company. On-boarding process is very important for new employees in order to understand job duties andestablishing relationship with co-workers and supervisors. EnablementIn this step, new hired employees will be introduced with mission, vision and values ofABC Catering company so that new employee will get better understating about company andworking style of organization. Human research department will guide new marketing executivethrough completion of required paper work. This stage of HR life cycle is important for new2
employees for understanding benefit plans, rules or policies. So that new hired employees willfeel more comfortable and connected with ABC Catering company. DevelopmentAt this stage of HR life cycle, human research department will conduct training anddevelopment activities for employee which help in building long term career of employee withcompany (Mackay, Chipato and Thom, 2016). ABC Catering company can use various tool andtechniques such as personality profile test of employees. This method will help employee inanalyzing best career options available with this organization. HR team will provide opportunityto employees in developing their skills and abilities which help in profession growth ofemployee. For instance: To develop the hired Marketing executive, Human resource departmentcan organise seminars as well as conferences so that they can be further motivated to perform atan optimum level. RetentionRetention stage in HR life cycle is a process for retaining employees within organization.In this step, human resource department ABC Catering company will try to retain currentemployee by offering some other unique benefits to employees. This is very important fororganization to retain its employee within company. HR team will analyses needs andrequirement of marketing executive so that this organization can fulfill employees need andretain in organization. In this section grievances which has been put forward by the marketingexecutives are analysed and resolved so that they can be retained for a longer period of time.Retention of highly trained and skilled employee is very important for effective and efficientworking of company.Separation This is the last stage of HR life cycle and in this stage employee is separating fromcompany (Prayag and Hosany, 2015). Human resource team will ensure that all the policy andprocedure is followed by employee as well as company at the time of separation. ABC Cateringcompany will carry out an exit interview of marketing executive. The major queries which hasbeen brought up by marketing executives are thought upon and improved so that existingemployees does not face a similar environment. HR life cycle is very important in developing as well as retaining employees withinorganization. HR life cycle provides proper plan and procedure to company in order to develop3
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