HOSPITALITY BUSINESS TOOLKIT.

HOSPITALITY
BUSINESS TOOLKIT

Table of Contents
INTRODUCION..............................................................................................................................1
TASK 2............................................................................................................................................1
P4 Different stages of HR life cycle and its importance to retain the talent in the organisation 1
M2) Evaluate the importance of HR life cycle...........................................................................2
D2) Valid recommendations of HR processes that can uplift talent planning...........................3
P5 Performance management plan for the specific hospitality job role to overcome from the
issue of negative behaviour and staff retention...........................................................................3
P6 Identification of specific legislation that are essential for service industry...........................5
P7) Potential impact of company, employment and contract law over business decision
making in hospitality sector........................................................................................................6
P8) Interrelation between different functional role within hospitality sector.............................7
M3) Explanation of the potential implications that are related with rules, regulations and
legislation for effective decision-making in service industry ....................................................8
D3) Reflection on the decision-making with the impact of rules, regulations and ethical
principle ..................................................................................................................................8
P9 Different methods of communication, coordination and monitoring within hospitality
organisation.................................................................................................................................9
M4) Examine how different methods of communication, coordination and monitoring to
achieve organisational objectives and strengthen the value chain ...........................................10
D4) Critically evaluate the methods of communication, coordination and monitoring and
justify recommendations...........................................................................................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCION
Hospitality industry can be defined as the broad category of fields which undertakes
various factors such as lodging, drink and food services, events and many more. The main motive
of service industry is to provide effective services to its customer's or tourist by satisfying their
needs and demands. In order to deal with the changing environment constant improvement is
done. It helps to provide and offers better facilities to the consumers as compare to competitors.
This report is based from the perspective of Cosmos Holidays which operates their business in
the hospitality industry (Wiltshier, Priffiths and Clarke, 2019). Its headquarter is based on
Bromley, United Kingdom from which they operates their business among all over the world.
This report highlights on different stages of HR life cycle and their importance in the
organisation. Along with this performance management plan will also be cover in the report. In
the last, there specific legislation such as race relation act, sex discrimination act and different
functional roles will also be focused in the report.
TASK 2
P4 Different stages of HR life cycle and its importance to retain the talent in the organisation
Human resource life cycle can be explained as a management concept that is used to
describe different phases of human. It determines all the roles and responsibilities which are
performed by the employees to achieve organisational objectives are managed by organisation. In
context of Cosmos holidays the specific job role is customer service. Therefore, some stages of
HR life cycle are mention as follow:
Recruitment- In the hospitality organisation there are large of employee's perform their
work to achieve organisational goals and objectives. Therefore, to achieve organisational goal
with more efficiency recruitment is the first stage which is performed by organisation or HR
department. Along, with this recruiting the right candidate helps the management to reduce the
turnover of employee's. As well as it also helps cosmos holidays to improve the productivity of
organisation because right candidates performs their roles in effective manner (Zopiatis and
Theocharous, 2018).
Motivation- It is mandatory for the hospitality organisation to boost the morale of
employee's because they has to interact with employee's on regular basis. So it is easy for the
confident employee's to enhance their performance that is useful for satisfying the needs of
1

customer's. It governs that cosmos holidays motivation stage works as a positive factor for
organisation. In the last motivation factor also helps organisation to recruit effective employee's
due to which it is easy for management to perform their work in appropriate manner.
Evaluation- In the evaluation stage human resource executives of Cosmos holidays needs
to consider all the factors which are related with the employee's performance. This stages helps
the organisation to identify the value of their asset. Moreover, it helps to retain the talent for
longer period by determining the long term benefits for organisation. It governs that with
evaluation stage management keeps the eye on the loopholes which results in dis-satisfying the
customer's (Sriprahastuti, 2018). So it is for HR to give the priority on those factors by which
effective employee's work for longer period in the organisation.
Education- It is mandatory for the management of the organisation to perform their work
with more efficiency. It determines that it is mandatory for the work performance to enhance
their business performance in order to provide better services to the customer's. Therefore, to
increase the employee's productivity management provides education such as training and
development which helps to sustain employee's for longer period.
Celebration- The last stage of celebration relates with various factor which enhances
employee's performance to make effective efforts in order to achieve profits for longer period.
Celebration stage leads the employee's to encourage and motivate employee's to perform better
customer's services. Like cosmos holidays provides different benefits such flexible working time,
incentives etc. to effective employee's which results to sustain talent for longer period. Moreover,
better customer's services also leads the Cosmos holidays to improve their goodwill in the
market.
M2) Evaluate the importance of HR life cycle.
HR life cycle is an essential part for the organisation as it plays an important role in the
organisation. It governs that management plays an important role for maintaining and retaining
the employee's for longer period in the firm by solving their challenges and issue. This
determines with the help of strategic decision-making it is easy for organisation to retain the
employee's for longer period. In simple term HR life cycle helps the organisation to increase the
overall performance of their work (Moeti, 2016). Motivation works as an important factor for the
organisation and its workforce. So the HR department leads the management to formulate
effective strategies by which management is able to gain competitive edge because employee's
2