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Hospitality Business Toolkit - Titan travel

   

Added on  2021-02-19

13 Pages3872 Words142 Views
Hospitality Business Toolkit

Table of ContentsINTRODUCTION...........................................................................................................................3LO 2.................................................................................................................................................3P4. Stages of HR lifecycle .........................................................................................................3P5. Performance management plan and techniques to avoid negative behaviour and overcomestaff retention ...........................................................................................................................4LO 3.................................................................................................................................................6P6. Legislation which Titan Travel follow.................................................................................6P7. The potential impact of company, employment and contract law in decision making ........7LO 4.................................................................................................................................................8P8. The ways in which different functional role within hospitality sector should interrelate....8P9. The different methods of communication, coordination and monitoring for HR departmentin the organization.......................................................................................................................9CONCLUSION..............................................................................................................................11REFERENCES .............................................................................................................................12

INTRODUCTIONHospitality industry provides variety of services such as lodging, event planning, themeparks, cruise line, travelling, lodging etc. The study has highlight various stages of HR life cyclei.e., recruitment, education, motivation, evaluation, celebration and its importance in order toretain and develop talent in an organisation. The study has also cover performance managementplan. The study also discuss various legislation which the hospitality sector has to take care of.Legislation such as consumer protection act, data protection act, health and safety law etc., hasbeen explained. The potential impact of contract law, company law and employment law has also beendiscussed. The importance of interrelation between various department of organisation has alsobeen explained. Various methods of communication, monitoring and coordination has also beenexplained which help in order to strengthen the value chain. In order to explain all the aboveinformation a Titan Travel has been taken in a study. Titan travel is a UK based company.The company has been offering touring holidays from past 35 years. LO 2P4. Stages of HR lifecycle Recruitment : Any business success depends upon the people working with their organisation.The combined effort of people working with the organisation results in success of organisation.Hiring a right employee for the organisation is most critical decision which a HR executiveperform(5 Stages of human resources life cycle need of improvement, 2019). The HR executive of Titan Travel should create a strategic plan in order to recruit rightpeople for the organisation. Here strategic plan should include the criteria which should be usedin order to measure that if the particular candidate is fit for the job or not. Secondly a faircompensation package should be planned in order to attract new and talented candidate. Lastlyan interview procedure should be planned which include written test and other interviewrequirements(Gupta, 2019). Education : Once the HR executive has completed selection process the next step is to educatethe employees. The HR executive should communicate the culture of company with the newemployees. Proper training should be provided to them. In order to make them fully understand

the working of a company the new employees should be assigned with the co-worker. A properinduction programme should be held. Motivation : It has been seen that in the first ninety days the rate of turnover is high. The reasonbehind this is lack of motivation. Therefore HR executive should try to make bond withemployees and should also ensure that the leaders within organisation properly assist newemployees. The HR executive should try to engage employees in work. Should provide themreasons in order to remain motivated. A benefits and opportunities related to particular postshould be clarified(HUSSAIN, 2019).Evaluation : HR executive of Titan Travel should evaluate the performance of employees. Aproper feedback should be given so that employees can improve their performance. A propertraining and professionals development training will help the employees to reach their goals.Celebration : HR executive should celebrate the success of their staff. The employees should bethanked for the efforts they have put in order to achieve an overall goal of organisation. Importance for retaining and developing talent :Retaining employees is an critical factor for almost every organisation. HR lifecycle playan important role in retaining and developing new talent in an organisation. The HR life cycle ifproperly implemented by HR executive will help the company to retain employees in TitanTravel. HR lifecyle helps HR not only with recruitment and selection but also it provides propertraining to employees and help them in their development. As many programme were designedunder the process which helps in development of employees. The lifecycle provides a properfeedback to employee which make clear to employees that what are expected of them. Thereforeit can be said that HR lifecycle plays an important role in retaining and developing talent.P5. Performance management plan and techniques to avoid negative behaviour and overcomestaff retention An HR executive can use the performance management plan in order create continuousdevelopment in Titan Travel.Asses current performance : The HR executive of Titan Travel should asses the currentperformance of employees of the organisation. The HR executive should try to align theemployees of organisation with the companies goal. In order to asses the current performance and to avoid the negative behaviour ofemployees the HR executive should listen to the concerns of employee.

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