A Toolkit for the Management of Hospitality Business

That's why company needs to manage and monitoring the financial performance and also focuses on the principles, which are given below: Principles- Budget must be properly established: Firstly it define the important resources which is helpful for achieving business goals and objectives. Effective financial result should compared to budget on regular basis: It will help in cover transaction issues|, improvement in business environment as well as measuring financial result, so that managers of this plc should ignore the unnecessary expanses.

Hospitality Business Toolkit

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1. Ledger accounts and Trial balance..........................................................................................1
2. Key performance indicators for restaurants ...........................................................................5
TASK 2............................................................................................................................................6
3. Various stages of the HR life cycle.........................................................................................6
4. Performance management plan...............................................................................................7
TASK 3............................................................................................................................................8
5. Particular legislations within the hospitality organisation......................................................8
6. Legal and Ethical considerations for an organisation..................................................................8
TASK 4............................................................................................................................................9
7. Interaction of various functional roles within the hospitality sectors.....................................9
8. Critically analysation the methods of communication, ordination and monitoring applied
within specific department........................................................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
In the present world, most of the industries are dealing under the hospitality sector which
focuses on every sector by this they can offer high quality of services. It involves in requirement
of customers, efficiency of workers, latest and new technology etc. In context of, business toolkit
its determine the collection of organisational functions or practices which is based on the
processes and incisive approach. It includes in templates, self evaluations and various action
plans for providing the benefits to their business partners. 'Carnival Corporation & PLC' has been
selected as an organization which is British American company in UK. At present this is the
world's largest travel leisure company, with the combination of 100 vessels over the 10 cruise
line brands. It reflects on the life cycle of HR within the hospitality industry growth of
performance management plan for particular job role in a effective manner. Apart from this,
report will done by the lot of things, which are as discussed below (Foster and Carver, 2018).
TASK 1
1. Ledger accounts and Trial balance
Finance is a very crucial part of a business which is very helpful for conducting whole
functions in a appropriate manner. In regards with this Carnival plc, their entrepreneur has
determine about the high competition, it is hard to gain advanced profitability. That's why
company needs to manage and monitoring the financial performance and also focuses on the
principles, which are given below:
Principles-
Budget must be properly established: Firstly it define the important resources which is
helpful for achieving business goals and objectives. Moreover, managers of this company should
evaluate the financial performance daily and should analyse the transaction issues within the
organization.
Budget should clearly identify: This is based on the managers of this company that
should maintain their budget as per the requirement of mission and objectives. Therefore, they
should plan a proper budget in order to increase resources.
Effective financial result should compared to budget on regular basis: It will help in
cover transaction issues, improvement in business environment as well as measuring financial
performance, so that managers of this plc should ignore the unnecessary expanses.
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Evaluate condition when financial result exceeds the planned budget: In this
situation, managers of carnival plc, should analyse the reason behind discrepancy of financial
outcomes and than evaluate few strategies or take good actions (Eltayeb, 2018).
For this case, the exact source of income or different types of expanses in general
households can be recorded monthly in following ways:
Ledger account and Trial balance:
Purchase A/C
Date Particular Amount Date Particular Amount
01st Feb
To Kate's
Kitchen 5001 28th Feb By balance c/d 34553
01st Feb To Harry 29552
Total 34553 Total 34553
Kate's Kitchen A/C
Date Particular Amount Date Particular Amount
6th Feb To Bank 5001 01st Feb By purchase 5001
Total 5001 Total 5001
Harry's A/C
Date Particular Amount Date Particular Amount
14th Feb To Meganne 2008 01st Feb By purchase 29552
17th Feb To Bank 29552 28th Feb By balance c/d 2008
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Total 31560 Total 31560
Bank A/C
Date Particular Amount Date Particular Amount
6th Feb By Kate's Kitchen 5001
28th Feb To balance b/d 34553 17th Feb By Harry 29552
Total 34553 Total 34553
Beverage A/C
Date Particular Amount Date Particular Amount
3rd Feb To sale 11203 28th Feb By balance c/d 42493
10th Feb To sale 8966
22nd Feb To sale 10614
17th Feb To sale 11710
Total 42493 Total 42493
Sales A/C
Date Particular Amount Date Particular Amount
3rd Feb By Beverage 11203
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3rd Feb By Food 1824
10th Feb By Beverage 8996
10th Feb By Food 1687
17th Feb By Food 1611
17th Feb By Beverage 11710
28th Feb To balance b/d 49360 22nd Feb By Beverage 10614
22nd Feb By Food 1715
Total 49360 Total 49360
Food A/C
Date Particular Amount Date Particular Amount
3rd Feb To sale 1824
10th Feb To sale 1687 28th Feb By balance c/d 6837
22nd Feb To sale 1715
17th Feb To sale 1611
Total 6837 Total 6837
Meganne A/C
Date Particular Amount Date Particular Amount
14th Feb By Bank 2008
28th Feb To balance b/d 2008
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Total 2008 Total 2008
Trial Balance
S. NO Particular Dr. Cr.
1 Purchase A/c 34553
2 Sales A/c 49360
3 Kate's Kitchen
4 Harry 2008
5 Beverage 42493
6 Food 6837
7 Bank 34553
8 Meganne 2008
9 Suspense A/C 30
Total 85891 85921
Therefore, it has been recommended of carnival managers that they should prepare
financial statements, for monitoring financial performance in a effective manner (King and Lee,
2016).
Statement of key financial terms:
Sales: It is a basic term of finance that keeps all records in the form of cash and credit
sales.
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Purchase: In this term, stock and purchase are available for sales in order to examine the
cost of products.
Types of cost: There are various cost which are includes in fixed cost and variable cost
that are most necessary part of an organization for monitoring and evaluating the business
performance in an appropriate manner.
2. Key performance indicators for restaurants
There are various key performance indicators that evaluate the performance of employees
or workers which shows the key efficiency of business in order to accomplish their objectives. In
present world, every firm apply KPI system at all stages for checking the performance of
workers that is very helpful in order to maintain the productivity of employees. For better
understanding, Carnival plc is a UK based company which is the world's best service provider
that always concentrate on a huge number of customers. This company, includes in different
points for showing the profitability like profit, revenues, sales and so on. Here, manager of
Carnival company judge their employees performance accordingly give benefits and rewards for
them. According to this strategy employees can get highly motivated and they can survive in
organisation for a long duration of time (Godnov and Redek, 2018).
Most probably there are two types of performance, which helps the customer in a attractive way,
given below:
Qualitative key performance indicators: It means, any business firm can not easily
present their employees measurement in the form of percentage and numbers. This is also not a
appropriate way for measuring the performance of workers who are working with firms. In
context of Carnival plc's restaurants, they can examine their employees performance without any
number. In this manager does not show the employees performance by rating indicators so that,
it will not create any conflict between employees or employer as well. Therefore, manager
required to manage employees activities in effective way. It is also helpful for financial activities
in order to satisfying customer from company services.
Quantitative key performance indicators: It means any firms are able to present their
employees performance in the form of numbers. In regards with the carnival plc, it is a huge
cruise ship with restaurant company which provide various services to its customers in order to
maximise profitability. It has a huge number of people who provides satisfaction to their
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customers. According to this indicator manager should evaluate or monitor their employees
performance effectively which helps in maximising the company profits or revenues.
Recommendations
According to this It has been recommended that it is needed for the Carnival restaurant to
fix a particular standard by this all employees or workers can act on the basis of requirement so
that customers can satisfy with their services.
TASK 2
3. Various stages of the HR life cycle
There are different types of stages for HR life cycle which are necessary for manager in
the carnival plc company in order to recruit most suitable candidates. In order to manage staff
members HR life cycle plays vital role in the business organisation and it is a sum up of few
stages, these are given below:
Recruitment: It is the first phase of worker life cycle. It includes in identifying function
and obligations require to perform a particular job role by giving the advertisement on job portal,
preparing documents for interviews and selecting the best one (Mejia and Torres, 2018).
On-boarding: It defines the significance of this stage, where freshers mostly determine
for how long they can stay within the selected organization.
Career Development: Through these opportunities workers of an organization can get
success in a good manner.
Employee Recognition: In this company manager provide various offers to their workers
in order to increase their efficiency.
Off-boarding: It is the last stage which focuses on the employees leaves in the
organization.
Essential of HR life cycle in regards with strategic talent management :
Increase employee performance: In this, HR life cycle provide help in order to to change
the activities of staffs members because it concentrate on the conduct training programme which
support strategic talent management. In context of Carnival corporation it helps in increasing the
employees skills and knowledge.
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Employees motivation to attain goals: According to this HR manager of Carnival
Corporation encourages the staff members so through this they can learn and present their talent
in a effective manner. Therefore, it is helpful for the company for achieving the goals.
Continue with top talent: It is necessary for Carnival plc to retain with top talent in the
company because they set maximum attempt to attain the goals of an organization.
4. Performance management plan
A performance plan can be define in the business firms to keep concentrate on the
activities of every candidate. There is a particular script which is designed to reflect on the
conversations in between employee and employer in regards with rude behaviour.
The process which should be undertaken:
Manager: Can you tell me what is going outside ?
Employee : Sir, I was not in state.
Manager: Do you really think it is a professional behaviour ?
Employee: No sir, I am apologize for this kind of behaviour.
Manager: Next time it should not be accepted.
Employee: Sorry sir, I will remember next time.
The Process which should not be undertaken:
Manager: What happen, you were friends then how can you fight?
First employee: It is not my mistake as it was a normal joke that I have cracked.
Second employee: But sir, he has to know my feeling and should stop acting silly.
Manager: Just calm down and talk each other or behave like a good friend.
Employees: (Both) Sir, we should not talk to each other and it will be the good option.
Manager: Fine, whatever you like, you can do easily.
As per the above discussion organisation have many conflicts in between employees or
employer where they behave in opposite way (Nickson, 2013). This types of condition will
impact on the company because imperfect behaviour of employee will develop negativity in the
workplace. Therefore, Manger have focus on high members of staff, if they all against the
company then this situation will affect the company. That's why manager have to listen both
parties and take positive action which will helps the organisation in order to achieve goals
(Weinstein and Morritt, 2012).
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TASK 3
5. Particular legislations within the hospitality organisation
There are different laws which are required to be followed by hospital industry. That all
are includes in few legislation, given below:
Equality Act, 2010: In this act, an organisation is responsible in order to treat employees
equally, so that they can work in comfortability to attain the goals of company. Management of
Carnival plc can follow this act and according to this they can treat their staff members equally.
Health and safety regulation, 1981: It is the duty of company to follow the rules and
regulations of this act and offer safety tools to its customers in case of any issue related to health.
In regards with Carnival Corporation that can provide healthy and safety environment to their
employees as well as clients which protects them through this safe environment.
6. Legal and Ethical considerations for an organisation
There are different rules and regulations which are formed by government. These are
required to be followed by the organisation in order to perform activities effectively. These are
very necessary legislations for hospitality organisation in order to accomplish the customer
requirement. Therefore, it also helps the company in reducing the risk factor. This is necessary
for Carnival plc in order to perform their activities within the legal riles and ethical rules which
is good for the employees.
In case of legal and ethical business rules, if company does not follow these legislation
than organisation is able to pay penalties. According to the above laws legal and ethical
considerations are very important for this company as they provided various safety rules and
regulation, equality in employment which affects the employees in a effective manner (Sipe,
2013).
TASK 4
7. Interaction of various functional roles within the hospitality sectors
For the hospitality sectors there are various role and functions which interact with each
other. It involves in finance, HR, marketing and so on. With the respective company few
function and roles carried out under hospitality sector, which are given below:
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Organisational Structure of Hotel:
Organisational Structure of Carnival Corporation:
Organisational Structure of Theme Park:
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Hospital industry exist in several types of business like hotels, restaurants, theme park
and tourist agencies. In this various businesses have their own organizational structure which can
be analysed as a interrelated with each other. Moreover, the interaction between role and
functions is depends on the manager of an organisation in order to take decision for these hotels
which will helps to achieve goals and objective in a effective way. The Interaction of various
functional roles within the hospitality sectors helps the carnival corporation in order to achieve
their particular set targeted in a efficient way (Bruce and Stephens, 2017).
8. Critically analysation the methods of communication, ordination and monitoring applied
within specific department
Carnival plc corporation uses various methods of communication, monitoring and
coordination which are given as under:
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E-mail: It is very important to communicate with each other through the chat. This
method of communication is very common in every organisation which passes the message from
one to another company. In context of Carnival corporation that uses this method is necessary in
order to communicate in a easiest way.
One to One meeting: Within the organisation, meeting takes different places in regards
with the communication which helps in order to take good decision in achieving goals.
Management system of Carnival corporation takes one to one meeting approach for
communication so that they can easily communicate with employees or staff members.
Therefore, it is very necessary approach for better results in the future as achieving the objectives
or goals quickly.
Infographic: It is based on the graphical presentation of information, ideas, plans,
thoughts that can be passed from leader to group of an individual. It shows the use full or
appropriate information which can be easily understood by the people. In regards with the
Carnival corporation uses various infographic and offer lot of data in order to build relationship
with employees in order to do effective communication with each other (Ervin, 2016).
CONCLUSION
According to the above mentioned report it has been analysed that many firms dealing
under hospitality industry are required to focus on every aspects. It involves in several stages of
HR life-cycle by which strong talented workforce or employees can be recruited, selected
formulated and maintained for higher goal of an organisation. Apart from this, by adopting lot of
different techniques and strategy of communication system, managers of the company from each
departments can express and communicate their feelings in a efficient way also they can monitor
or analyse the working environment in whole company.
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REFERENCES
Books and Journals
Foster, M. and Carver, M., 2018. Explicit and implicit internationalisation: Exploring
perspectives on internationalisation in a business school with a revised
internationalisation of the curriculum toolkit. The International Journal of Management
Education. 16(2). pp.143-153.
Dirrigl Jr, F. J. and Noe, M., 2018. The teacher writing toolkit: enhancing undergraduate
teaching of scientific writing in the biological sciences. Journal of Biological Education,
pp.1-17.
Eltayeb, N., 2018. Evaluating the Service Quality of Egypt National Railways from Tourists
Perspective. International Journal of Heritage, Tourism, and Hospitality. 11(2/2).
King, C. and Lee, H., 2016. Enhancing internal communication to build social capital amongst
hospitality employees–the role of social media. International Journal of Contemporary
Hospitality Management. 28(12). pp.2675-2695.
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