Hospitality Business Toolkit - Titan travel

Hospitality Business Toolkit

Table of Contents
INTRODUCTION...........................................................................................................................3
LO 2.................................................................................................................................................3
P4. Stages of HR lifecycle .........................................................................................................3
P5. Performance management plan and techniques to avoid negative behaviour and overcome
staff retention ...........................................................................................................................4
LO 3.................................................................................................................................................6
P6. Legislation which Titan Travel follow.................................................................................6
P7. The potential impact of company, employment and contract law in decision making ........7
LO 4.................................................................................................................................................8
P8. The ways in which different functional role within hospitality sector should interrelate....8
P9. The different methods of communication, coordination and monitoring for HR department
in the organization.......................................................................................................................9
CONCLUSION..............................................................................................................................11
REFERENCES .............................................................................................................................12

INTRODUCTION
Hospitality industry provides variety of services such as lodging, event planning, theme
parks, cruise line, travelling, lodging etc. The study has highlight various stages of HR life cycle
i.e., recruitment, education, motivation, evaluation, celebration and its importance in order to
retain and develop talent in an organisation. The study has also cover performance management
plan. The study also discuss various legislation which the hospitality sector has to take care of.
Legislation such as consumer protection act, data protection act, health and safety law etc., has
been explained.
The potential impact of contract law, company law and employment law has also been
discussed. The importance of interrelation between various department of organisation has also
been explained. Various methods of communication, monitoring and coordination has also been
explained which help in order to strengthen the value chain. In order to explain all the above
information a Titan Travel has been taken in a study. Titan travel is a UK based company.
The company has been offering touring holidays from past 35 years.
LO 2
P4. Stages of HR lifecycle
Recruitment : Any business success depends upon the people working with their organisation.
The combined effort of people working with the organisation results in success of organisation.
Hiring a right employee for the organisation is most critical decision which a HR executive
perform(5 Stages of human resources life cycle need of improvement, 2019).
The HR executive of Titan Travel should create a strategic plan in order to recruit right
people for the organisation. Here strategic plan should include the criteria which should be used
in order to measure that if the particular candidate is fit for the job or not. Secondly a fair
compensation package should be planned in order to attract new and talented candidate. Lastly
an interview procedure should be planned which include written test and other interview
requirements(Gupta, 2019).
Education : Once the HR executive has completed selection process the next step is to educate
the employees. The HR executive should communicate the culture of company with the new
employees. Proper training should be provided to them. In order to make them fully understand

the working of a company the new employees should be assigned with the co-worker. A proper
induction programme should be held.
Motivation : It has been seen that in the first ninety days the rate of turnover is high. The reason
behind this is lack of motivation. Therefore HR executive should try to make bond with
employees and should also ensure that the leaders within organisation properly assist new
employees. The HR executive should try to engage employees in work. Should provide them
reasons in order to remain motivated. A benefits and opportunities related to particular post
should be clarified(HUSSAIN, 2019).
Evaluation : HR executive of Titan Travel should evaluate the performance of employees. A
proper feedback should be given so that employees can improve their performance. A proper
training and professionals development training will help the employees to reach their goals.
Celebration : HR executive should celebrate the success of their staff. The employees should be
thanked for the efforts they have put in order to achieve an overall goal of organisation.
Importance for retaining and developing talent :
Retaining employees is an critical factor for almost every organisation. HR lifecycle play
an important role in retaining and developing new talent in an organisation. The HR life cycle if
properly implemented by HR executive will help the company to retain employees in Titan
Travel. HR lifecyle helps HR not only with recruitment and selection but also it provides proper
training to employees and help them in their development. As many programme were designed
under the process which helps in development of employees. The lifecycle provides a proper
feedback to employee which make clear to employees that what are expected of them. Therefore
it can be said that HR lifecycle plays an important role in retaining and developing talent.
P5. Performance management plan and techniques to avoid negative behaviour and overcome
staff retention
An HR executive can use the performance management plan in order create continuous
development in Titan Travel.
Asses current performance : The HR executive of Titan Travel should asses the current
performance of employees of the organisation. The HR executive should try to align the
employees of organisation with the companies goal.
In order to asses the current performance and to avoid the negative behaviour of
employees the HR executive should listen to the concerns of employee.

Set goals and objectives : Once the HR executive identifies the mission of a company. Secondly
the HR executive should set objectives in order to achieve the goal of Titan Travel.
Consult with key players : In order to do implement performance management plan the HR
executive should communicate their plan with the employees as well as other managers and then
after mutual understanding should plan objectives for a company.
Sharing of ideas and involving employees in decision-making create a sense of
belongingness among the employees. An employees feel that they are of value to the
organisation. It helps in avoiding the negative behaviour of employee and as the employees are
involved in decision-making it makes the individual feel responsible as a result help in
overcoming staff retention.
Create action plan : The HR executive should design a goal for the team. The goal should be
further subdivided means the responsibilities should be distributed between the various
employees and managers. The goal should be align such that which ultimately help in reaching
or fulfilling the objective of Titan Travel(How to implement a new performance management
plan, 2019).
The HR executive should give timely feedback to the employees which will help them to
improve their performance.
Share new performance management strategy : If any change is done in strategy it should be
communicated with the other leaders and managers. A proper training should be provided to
managers and employees so that they can achieve target.
Establish OKR : The HR executive of Titan Travel should create a SMART goal i.e., such goal
which are specific, measurable, achievable, relevant and can be achieved within a specific time.
Keep track of progress : The HR executive should track the performance of each employee as
well as whole team. As it will help the manager to review productivity.
Reward should be given to employees for their performance it helps in motivating
employees and avoid the negative behaviour of employee toward the organisation(Shields and
et.al., 2015).
Evaluation : HR executive should continuously check the progress of performance management
process. It should be checked by manager that whether the plan is successful or not and the
necessary improvement should be made in performance management plan.

LO 3
P6. Legislation which Titan Travel follow
The Titan Travel follow various hospitality law in order to create a better image in
market and to ensure to not be a part of any illegal activity. The laws followed or applied in Titan
Travel are :
Business name act 1985 : According to this law the owner of hotel should display a notice
which shows owner name where the name of notice should not be same as business name. If any
stationary is produced for hotel it should be in the name of owner and not in the name of
business.
The Titan Travel follows this law, a company use name of owner for purchasing goods
and services, receipts, business letters etc.
Credit card order 1990 : During the booking process both ea i.e., credit cared order 1990 and
data protection act 1998 should be implemented(Bailey, , 2018). According to this law when bill
is processed or personal information is taken while using credit card the information of guest
should be protected(Kariman and et.al., 2018).
Furniture and furnishing act 1988 : According to this law the company should ensure to
purchase furniture which is fire retardant.
Titan Travel use this law.
Gas safety regulations 1994 : This law is used in order to ensure that gas equipment and
appliances should be safe.
Health and safety at work act 1974 : According to this law employer should provide healthy
and safe environment to the employees of the organisation(Hale and Booth, 2019).
Food safety legislation act 1990 : According to this law the food should be treated in such way
that it is good for consumption of humans. It means the food should be of standard
quality(Brown and Hewitt, 2016.).
Consumer legislation : this law protects consumer against improper described faulty, damaged
and dangerous goods and services. As well as law also protects customers form any type of
unfair trade practices.
Titan Travel apply this law in order to provide a healthy and safe environment to its
employees.

Employers liability act 1969 : this law lay emphasis on employer to carry insurance for their
employees. This is compulsory for the employer of UK to have insurance for their employees.
Air passenger duty (APD) 1996 : According to this law a tax is imposed by UK government on
all the passengers who are travelling through flight out to UK.
P7. The potential impact of company, employment and contract law in decision making
Decision-making is most important function of all business whether it is big or small. It is
important function which the manager of a company performs. The decision has to be made by
HR executive by taking into consideration various laws such as employment law and contract
law. This laws helps the business to make decision which are legally as well as ethically correct.
Company law :
The company law governs cooperation which are formed under companies act 2006. It
can be broken into two fields. First corporate governance, it governs right and duties of
employees, shareholders, directors and creditors. Second is corporate finance it deals with
raising of fund by a company through equity finance and debt finance.
According to this law the Titan Travel can create or raise fund through capital
requirement and corporate governance(Noe and et.al., 201).
Employment law :
Employment law can be defined as a collection of law and rules which regulate
relationship between employees and their employer. This law assist the employer that when they
have to hire employees and when employees have to work. This law also covers that what
minimum wage an employer should play to its employee and what type of condition should be
provided to employees within the organisation.
The Titan Travel company should by taking in consideration the aspects of this law. The
employer of Titan Travel should made decision according to this law. This law is should be used
by Titan Travel during hiring process. The rules will monitor the employer to does not ask
question which create a sense of discrimination.
This law affects almost all aspects of decision making. For example it will determine that
what minimum wage would company give to its employees. The law basically determines the
rights of company regarding family and medical leave, wage and benefits, discrimination, hiring
etc.

This law will create a impact on decision making of employer related to wage. Because
As per the minimum wage law there is a minimum wage which employer has to pay to its
employees. This law prohibits employer to practice any type of discrimination within the
company. The company has to provide a safe working environment to its employees.
Contract law :
Under contract law some rights and obligations are applied to the bodies under contract.
The law governs validity, interpretation, relationship between the parties in a contract regarding
exchange of interest or ownership and sales of goods and services.
When the contract is made between the Titan Travel and any other company. According
to the law the decision regarding sales of goods and services have to be planned.
For example if we consider the case of breach of contract where a one party i.e., employee or
and employer fails to perform the duties than it will be referred to a breach of contract. For
instance if a employee leave the job before any prior notice than under the contract the employer
can file a case against the employee(Blair and Stout, 2017) .
LO 4
P8. The ways in which different functional role within hospitality sector should interrelate
The main purpose of different functional are is to ensure that the all the activities within
the business should be carried efficiently in order to achieve the goal of the company. For
example the main functional areas in Titan Travel are :
Marketing department : Marketing department of Titan Travel holds the responsibility to
achieve target by developing new market. The department is responsible for advertising and
conducting promotional activities for the company.
Finance department : the role of finance department is to monitor and manage the activities
related to budget. The main purpose of this finance department is to produce at low cost and
increase profitability of organisation.
Human resource department : HR department is responsible for recruiting right people for the
organisation. The training of employees, reward and recognitions programme, planning
incentives and benefits from them are all the functions which is performed by HR department.

Administration department : Administration department manages all the department. It looks
at the functioning of all department. The senior management manages a wide range of activities
including interviewing, monitoring budgets etc.
Customer service department : The customer service department manages the customer
grievances and complaints(Callan and et.al., 2017).
In order to run a business successfully it is very necessary that all this department of
Titan Travel should work closely with each other. As the marketing department knows that what
are the needs of market and finance department knows that what is the financial capability of
company. Therefore the both the department if work collaboratively with each other than it will
result in achievement of organisational goal. Similarly as finance department knows the financial
capability therefore the human resource department should work collaboratively with finance
department in order to plan bonuses or increase in salary of employees.
Customer services, sales and marketing department should also work collaboratively with
each other the reason behind this is that the customer service department can take feedback from
the customer which can be used by marketing department to plan for the new product .
Constant communication and operation is very important for a business in order to
achieve its objectives. A joint decision have to be made by the managers of different department
along with their staff.
Therefore it can be said that interrelation between different department of company or
organisation helps in achievement of organisational goal.
P9. The different methods of communication, coordination and monitoring for HR department in
the organization.
COMMUNICATION
There are mainly 4 methods which is used by the HR department in the organization. They are as
follows:
Verbal Communication: It is the communication method in which member in the department
used to transfer their point of view orally by the way of speaking. It takes less time to convey the
message.
Non Verbal Communication: Non verbal communication is the method in which
communication take place by the help of body language, gestures and facial expressions to
convey information. This method is generally used to convey secure message.

Written Communication: Written communication is the way by which message are transfer in
the written way generally by the help of letter and report. This is generally used for formal
communication.
Visual Communication: It is the communication in which idea are transfer with the help of the
symbol and images.
HR department generally uses verbal communication and written communication in the
department as they have to transfer the message to employee in the way of verbal
communication and also provides the joining letter and other legal document by the way of
written communication.
COORDINATION
Some coordination method in the HR department are as follows:
Mutual Understanding: It is the method in which department used to look at each other
member need and feeling and makes the decision which can be mutually accepted by all.
Direct Supervision: It is the method in which department leader used to direct all the function of
the department directly so that there is no confusion in the decision-making and the leader has all
the information regarding the current situation.
Work standardization: It is the method which is used by the department by the way of
improving the standard of the work in the department which helps the department in building the
good working culture in the department which helps the business in free flow of their work.
standardization is done by reducing the wastage of time, precise work sequence and standard
inventory.
These are the method which can be used by the HR department for coordination as
mutual understanding help them in understanding each other, Direct supervision helps the HR
manager in knowing what is current situation and what can be done to improve that and the
Standardization helps the department to increase the efficiency of work in the organization.
MONITORING
There are generally three method of the monitoring in the organization:
Business Process Monitoring: Business Process Monitoring is the process of reviewing and
analysing the performance to find out success and problem.

Functional Monitoring: It is the method of the monitoring that aim at assessing the availability
of the Use case system of the organization. This function generally performed by employing the
robot to execute scripted operations on a system.
Technical Monitoring: Technical monitoring is the monitoring which looks at health of the
individual. This looks at the function of the object which is under review rather than role and
object to be performed.
CONCLUSION
The study helps in understanding how the performance management plan helps
organisation with the management of employees as well as whole organisation. The human
resource life cycle helps in retaining and developing talent of employees. The study also gave an
understanding of what impact does various law creates on business decision-making. The various
laws such as health and safety law, consumer law, data protection law help company to behave
ethically and legally. In order to be successful it is very necessary that all the department of
organisation should work collaboratively with each other. All the department should work with
each other and should share a common goal. The various methods of communication,
monitoring and coordination also helps in strengthening of value chain of a company.

REFERENCES
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Online
5 Stages of human resources life cycle need of improvement. 2019. [Online] Available through
<https://www.mjms.net/blog/human-resources/5-stages-human-resources-life-cycle-need-
improvement/>
How to implement a new performance management plan. 2019. [Online] Available through
<https://risepeople.com/blog/performance-management-plan/>