Hospitality Business Toolkit

HISPITALITY
BUSINESS
TOOLKIT

Content Table
 Introduction
 Interrelation of functional roles within hospitality sector
 Different kinds of communication methods
 Effectiveness of different communication methods
 Recommendations how processes and documents leads to departmental integration
 Conclusion
 References

Introduction
To sustain a productive working environment within workplace, it
is very essential to have a proper communication and
coordination among staff members so that all important works
and tasks can be carried out desirably.

Interrelation between different functional
roles within hospitality sector
There are different departments within
food and beverage businesses. These
department works together so that a
satisfactory service can be provided
to the customers. Proper interaction
between different departments will
results in accomplishment of tasks in
a desired manner.

Continue...
Human resource and marketing: HR department in Portobello
cafe is responsible for recruiting, training and developing
capable staff. Marketing team in Portobello cafe promote and
advertise products offered by restaurant.
Accounting and kitchen department: Accounts department
manages all the funds and finances of company. Kitchen
department prepares food and manages all the material and
resources that are required to prepare dishes.

Different communication method
There are different communication methods which can be adopted
by the manager in Portobello cafe so that an appropriate
communication and interaction can be maintained within
workplace. Some of them are mentioned below:
 Open meeting
 E-mails
 One on one

Effectiveness of communication methods
Different methods to communicate are very effective in
managing and monitoring specific departments within
restaurant. Open meetings will allow in acknowledging what
activities are carried out by other departments that will results
in revenues and work completion.

Recommendation
With the help of documents and processes, each and every
information regarding employees can be collected. It is
recommended that each and every detail regarding employees
can be collected. These information will include their interest,
educational qualification, previous experience etc.

Conclusion
From the above mentioned report, it can be concluded that
hospitality is a wide industry and incorporate various sub
fields in it. When a new business is introduced, it is vital for
business owner to manage communication and interaction in
an appropriate manner so that mismanagement during work
will not take place.

References
Mallery, M., 2013. Tech Services on the Web: TechSoup for
Nonprofits Disaster Planning and Recovery Toolkit
http://www. techsoup. org/toolkits/disasterplan.
Technical Services Quarterly. 30(1). pp.121-122.
Stanciu, A. C., Constandache, M. and Nenciu, D. S., 2015.
Aspects Concerning Quality in Tourism. Ovidius
University Annals, Series Economic Sciences. 15(2).

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