Hospitality Consumer Behavior and Insight

Hospitality consumer behavior
and insight

P1. Investigate the different cultural, social,
personal and psychological factors that influence
consumer behaviour and attitudes
 The customer behaviour refers to the decision or the action of the people during, before
and after buying and consuming the product. Hospitality Services is one of the largest
independent across UK. It provides the highest quality food, equipment, services and the
staffing services.
 Hospitality Services is having the years of experience in managing and catering for the
wide range of events. But there are always some factors that influence the consumer
behaviour and attitude which are cultural, social, personal as well as psychological which
are discussed as follows -

CONT..
 Cultural factors
 Social factors
 Personal factors
 Psychological factors