Innovation in Hospitality Services
Added on 2020-02-24
10 Pages2429 Words121 Views
|
|
|
Running head: HOSPITALITY, HISTORY, POLITICS AND CULTUREHospitality, History, Politics and cultureName of the student:Name of the university:Author note:
1HOSPITALITY, HISTORY, POWER AND CULTUREExecutive SummaryHumans are provided with the power depending on their capability to make effective andjudicious utilization at the right place. Incapability to make correct usage of the providedpower degrades their personality and status. Herein the aspect of hospitality attains a negativeconnotation. Maintenance of consistency in this incapability reflects the culture of the peopleregarding the exposure of lackadaisical attitude towards executing the tasks with efficiency.On the contrary, seeking innovative measures within the business activities helps the peopleto encounter radical and historic transformations, altering their plight. All these aspects seemtrue in this assignment. Providing home like comfort in the hotel rooms, with due respect tothe specific tastes and preferences of the customers is a typical and appropriate example ofcommercial hospitality. Application of rational thinking towards the provision of innovativeservices combines all the aspects within the field of hospitality. Countering this, maintainingkind, understanding and courteous attitude towards the needs, demands and requirements ofthe customers enhances the field of hospitality as a whole.
2HOSPITALITY, HISTORY, POWER AND CULTURE“Commercial hospitality: an extension to hospitality”Approaches to HomeThe common perceptions associated with home are comfort. After a hard day’s work,it is the home, which provides the much needed relaxation to the people. However, when thetourists go abroad for spending vacations and holidays, they miss the warmth and comfort oftheir homes. This is irrespective of the fact that the hotel personnel claim that the touristswould get a homely feeling in the rooms with all the luxury (Gibson 2016). In other words,no matter how the hotel rooms are luxurious, the comfort, security and privacy are missing.In spite of this, the basic purpose of shelter is covered by the rooms offered by the hotelpersonnel. Consciousness of the personnel towards providing the home like feeling andcomfort relates with the true essence the term “hospitality”. Insight into influences about homePeople now are tech savvy and rely on internet for the fulfilment of their basic needs.This is applicable for the tasks, which they perform including hotel booking. As a matter ofspecification, the features which are considered for hotel booking are- rooms with basicamenities, cleanliness and ratings among others. With the aspect of ratings, “influence” canbe associated. The experience of the relatives regarding the services of the hotel adverselyinfluences the mindset of the hotel regarding hotel booking (Bowie et al. 2016). If the ratingsare closer to five, the people book the hotel in which their relatives stayed. On the contrary, ifthe ratings are poor, conflicts generates, which compels them to switch hotels. Viewing itfrom the other perspective, this difference of opinion, also generates tough competitionbetween the hotels, regarding the exposure of better hospitality, in terms of achieving largescale customer satisfaction.
End of preview
Want to access all the pages? Upload your documents or become a member.
Related Documents
International Hospitality Management: A Case Study of New Zealand Tourismlg...
|13
|582
|170