Management and Organisational Behaviour: Mark the Hotel Manager

Management and
Organisational Behaviour
“MARK THE HOTEL MANAGER”

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Organisational structure, culture and people and productivity....................................................3
Role of leadership and management............................................................................................4
Mark Jenkins as general manager: Critique.................................................................................5
Recommendations for Mark Jenkins...........................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Management and organisational behaviour refer to the various behavioural principles
which applies to all teams, groups and individuals that work in an organisation and is an
intersection between behavioural science and improvement (Mullins, 2007). It aims at
developing techniques for producing socially significant behaviours in a broad range of areas and
issues. This report will aim to coherently evaluate the concepts of structure, people and culture in
the hotel Torquay for assessing organisational performance. The report will also understand the
essentialities of managerial work in context of functions and business processes for
communication of the role of leadership as portrayed by the hotel manager Mark Jenkins and
also determine the different variables of leadership and management. The behavioural
approaches to management will be critically evaluated and a critical profile of the general
manager Mark Jenkins will be made. Recommendations will be proposed on the basis of team
theories and models regarding improvement in people management skills for Mark Jenkins.
MAIN BODY
Organisational structure, culture and people and productivity
The key to the success of any organisation is having a robust culture that is strongly held
and broadly shared set of values which are supported through strategies and structures. The
organisations that have a strong culture tend to have employees that understand various
situations and demonstrated organisational value. This ultimately leads to high organisational
productivity. All the aspects of organisational structure, culture, personnel and productivity are
related to each other and impact one another (Griffin and et.al., 2020). A successful organisation
develops strategies for has all the four areas. When it comes to the organisational culture of the
hotel Torquay, it is quite nice with good staff, the creative and unorthodox ideas and solutions to
the guest problems and out of the box processes led by the general manager and owner of the
hotel, Mark Jenkins.
Organisational structure helps in the determination of what roles and responsibilities have
to be fulfilled by the, how the resources have to allocated and monitored and also how the flow
of communication among various levels and departments within the organisation would occur
(Wood and et.al., 2016). In more centralised structures, the power of decision-making lies with
the senior level management while in decentralised structures all the decisions are delegated to
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