Ho Jiak Restaurant at Haymarket: A Reflection on Industrial Training

Running head: HOSPITALITY MANAGEMENT 1
Hospitality management

HOSPITALITY MANAGEMENT 2
Executive summary
The report is about the Ho Jiak restaurant at Haymarket where I am describing my personal
experience as far as the industrial training is concerned accordingly. The concept pertaining
to marketing and customer relationship management are implied form the report in a proper
and appropriate manner as far as the Ho Jiak restaurant at Haymarket. It is a Malaysian
restaurant which has carved a niche of itself in Australia as far as the industry pertaining to
food and hospitality is concerned.

HOSPITALITY MANAGEMENT 3
Table of Contents
Introduction................................................................................................................................3
Marketing...................................................................................................................................3
Industry analysis.........................................................................................................................4
Interiors......................................................................................................................................4
Integrated system.......................................................................................................................5
Hiring and recruitment...............................................................................................................5
Competitiveness.........................................................................................................................5
Service management..................................................................................................................5
Retention....................................................................................................................................6
Ethics..........................................................................................................................................6
Recommendations......................................................................................................................6
Conclusion..................................................................................................................................6
References..................................................................................................................................8