This document provides information on the latest trends, issues, career opportunities, advice, technologies, and ethical principles in Hospitality Management. It also emphasizes the importance of improving skills and enhancing customer experience for growth and improvement.
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Hospitality Management0 Title: Hospitality Management Assignment Name: Student Name: Course Name and Number: Professor: Date:
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Hospitality Management2 Question One Some of the latest trends are – New emerging platforms like Amazon, TripAdvisor, and Google are some of the effective mediums to expand hotel business and a great tool of advertising. Enhancing the customer experience by utilizing the latest mobile technology. Utilizing cloud solution systems. Products and services that fulfill the demands of the health-savvy audience. New pop-up restaurants in the vineyard and other exotic locations. Question Two Some of the issues are – Financial stress on hospitality organizations. The employees of the hospitality industry are in need of training, but they are reluctant to take it. Due to cost-cutting, the skills development of the employees has decreased. The hospitality industry has a deficiency of chefs. The current consumers are well informed, which has increased the competition and the level of personalization. Question three Some of the career opportunities are – Clerical Assistant Bell Desk Attendant Porter Valet
Hospitality Management3 Telephonist Receptionist Reservationist Cashier Front Office Supervisor Night Auditor Front Office Manager Concierge Duty Manager General Manager All these different career opportunities are associated with the front office department in a hospitality organization and all these different opportunities have great potential for growth. Question Four a)The main advice offered by the United Voice regarding the available rights in the workplace is that each employee should be offered fair pay for the number of efforts put in by the employee. b)Gold License Accreditation Scheme It is a symbol that showcases the credibility and quality of the organization in terms of the organization’s professionalism, food safety, and work standards. Green Table Australia Itisacertificatethatsymbolizesthatanorganization’spracticesare sustainable and does not harm the environment. Question Five The three technologies are –
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Hospitality Management4 Online Booking System Thistechnologyhashelpedthecustomersbyprovidingthemwiththe availability of information 24*7, which helps in making booking anytime, depending upon customer preference. Marketing Automation This is an efficient process of internet marketing with the help of emails. Throughthiscustomersareofferedspecialpersonalizeddiscountsonspecial occasions. Social Media The social media platforms like Facebook, Twitter, Instagram etc. are great mediums to attract a larger customer base. Question Six Some of the core ethical principles required in the managers of the hospitality industry are – The manager has to be honest and truthful. Managers should display a high level of integrity. The managers should have a credible image. The managers have to stay loyal to the organization they are working for. The managers have to conduct equitable and fair deals. Question Seven All the above information can be used for developing skills, ethics and improving the quality of services that are offered to the customers. Amongst them, the knowledge of the latest technology will be most beneficial as it will help in serving the customers with great experience and will further help in increasing the profits of the organization. Both of these aspects are the key to growth and improvement.