Sources of Information on the Hospitality Industry

Source and use
information on the
hospitality industry

Table of Contents
UNIT 1.............................................................................................................................................1
Question 1....................................................................................................................................1
Question 2....................................................................................................................................1
Question 3....................................................................................................................................1
Question 4....................................................................................................................................2
Question 5....................................................................................................................................2
Question 6....................................................................................................................................3
Question 7....................................................................................................................................3
Question 8....................................................................................................................................3
Question 9....................................................................................................................................3
Question 10..................................................................................................................................4
Question 11..................................................................................................................................5
Question 12..................................................................................................................................5
Question 13..................................................................................................................................5
Question 14..................................................................................................................................6
Question 15..................................................................................................................................6
Question 16..................................................................................................................................6
Question 17..................................................................................................................................7
Question 18..................................................................................................................................7
UNIT 2.............................................................................................................................................7
Part 1: Source Information...........................................................................................................7
Part 2: Make recommendations...................................................................................................8
Part 5: Opportunities to update knowledge..................................................................................8
REFERENCES..............................................................................................................................10

UNIT 1
Question 1
Following are different sources from which details of hospitality industry could be
gathered with the example of the information:
Source Information
Hospitalitynet.org Customer service tips which are specifically designed for hotels.
Hotel-online.com The most relevant and latest trends, news, services and products in
the hotel industry at global level.
HospitalityUpgrade.com Information regarding latest technology hardware and software
solution in the market.
Hotelmarketing.com The latest and top trending articles about hotel industry.
Media Details about latest changes in the market.
Personal observation and
experience
New restaurants in the local area.
Question 2
From the below table the sources for gathering information for different areas could be
understood:
Areas Source
Liquor (RSA) Website of Health.gov.au
Health and Safety Website of FDA, Barfblog, The Acheson Group blog
etc.
Food Safety Food safety news, magazines, Marler blog etc.
Workplace relations Meetings at work and employer or industry association
Consumer protection, duty of care Australian Competition and Consumer Commission
(ACCC)
Worker’s compensation Safe work Australia
1

Privacy Office of the Privacy Commissioner
Equal opportunity, anti discrimination Website: www.business.gov.au
Question 3
Basic requirements for all the legislation are as follows:
Legislation Basic requirement
Responsible service of alcohol (RSA) Organisation should take this license to sale liquor.
Food Safety Food sellers should comply with it to make sure that
healthy food is offered to customers.
Responsible conduct of gaming (RCG) The venue staff and licensees are responsible for all the
events while operating gaming machine.
Community Protection The families should ensure that they are having
information about sex offenders who may harm their
child (Claveria, Monte and Torra, 2015).
Question 4
All the services which are provided by different business are covered in following table:
Businesses Services
Pub Selling wine, spirits, meals and snacks (Kandampully, Zhang and
Bilgihan, 2015).
Hotel Food, room, restaurant, reception guests, security etc.
Resort Swimming pool, gym, spa, steam room, bar, wellness centre etc.
Coffee shop Relaxed atmosphere, snacks etc.
Restaurant Plate, Cart, Plater, Buffet, family style services etc.
Bed and breakfast Catering, sanitisation services etc.
Hospital Laboratory, Xray, emergency room, general or speciality surgical
services etc.
2