Roles and Responsibilities of a Hospitality Manager: A Case Study of Park Hyatt Sydney

Running head: HOSPITALITY MANAGEMENT
Hospitality Management
Name of the Student
Name of the University
Author Note

1HOSPITALITY MANAGEMENT
Introduction
The following report focuses on the interview with the manager of the Park Hyatt Sydney
and the roles he has to play from the perspective of a manager. As he works in the hospitality
industry there are many roles and responsibilities that he has to perform. The different kinds of
duties he perform will be described here along with its practical implications. The questions that
were asked to him will be reviewed here. The different issues and challenges he faces will be
discussed here as well. These issues and challenges will be highlighted along with their
remedies.
The role of the manager
It was asked to the manager of the Park Hyatt Sydney hotel about the roles and
responsibilities that he has to perform. These roles are very important because the way he
performs his job roles will earn the better reputations for the organization in the nest aspects. In
reply he had said that he has to watch over all the things that takes place in the hotels. He has to
create the ambience so the guests can feel a warm welcome there. He always has to show a
friendly attitude to the guests with a big smile on his face (Walker 2016).
Food and accommodation
This is very important so the guests can really feel to be in a homely atmosphere. All the
objectives of the Park Hyatt Sydney hotel have to be fulfilled by him (Hyatt.com 2018). As this
hotel has occupied a very high position in the hospitality industry in Australia, he has huge duties
upon his shoulders (Nieves and Segarra-Ciprés 2015). He has to make sure that the employees
get all the facilities that have been promised by the authorities. He also has to ensure the best
facilities being provided to the guests. He has to put in front the ‘good will’ of the Park Hyatt

2HOSPITALITY MANAGEMENT
Sydney hotel. The other things he described about his roles and responsibilities were the facts
that he had to look after the delivery of food to the customers. It is an important matter to serve
the food properly because some people prefer cold food and some others prefer hot food. This is
why he has to look after serving the best kind food to the customers according to their preference
(Nieves and Segarra-Ciprés 2015)
Business operations
After some rounds of interview, the manager had also said that he had to look after the
smooth flow of the hotel business operations as well. He said that he always has to remember
that they have to serve the guests in the best ways so they will get the best feedbacks for their
hotel. In general, the hotel industry is a very competitive and challenging one and Park Hyatt
Sydney holds a very high place among their competitors (Mok, Sparks and Kadampully 2013).
He has to provide the guests with the gaming facilities within the hotel compound as well.
Another important thing the manager has to look after is the design of the rooms and cleaning
them properly (Mok, Sparks and Kadampully 2013). He has to see to the facts if the hotel is
providing the best services and facilities to their guests and other stakeholders. The manager also
informed that he has to look after all the departments like HR, Finance and Accounting,
Logistics and all others. This is a very tough job role for him indeed (Mohammed and Rashid
2012).
Key tasks and activities of the manager
The manager has to perform many key tasks and activities that would help them to get
better places in the hotel industry. As the current being interviewed here is the manager of the
Park Hyatt Sydney, he has got many key tasks and activities to perform indeed. He has to create