Hospitality Management - Question and Answer

Running head : HOSPITALITY MANGEMENT
Hospitality Management
Name of the student
Name of the university
Authors note

HOSPITALITY MANGEMENT1
Question One
a. The first blind spot in the situation is that the manager did not listen to his employees
while they were giving him an explanation about the problems they were facing and also
about the causes in the organization's low performance. The second blind spot is he
decided things on his own and did not take the recommendation of the employees on how
the organizational performance can be improved, the third blind spot is that he put too
much stress on himself and also the other team members
b. One of the blind spots of the manger is that 'I know attitude.' According to the attitude,
the manager thinks he/she is always right and does not consider the opinions of others
and believe that they are wrong in all possible ways (Arifeen and Gatrell 2019). The
manager neither simply makes the assumption of the employees and doesn't share the
ideas or the intent of the others in the business. The manager also tend to blame others in
the situation and does not take accountability in the situation
Question 2
a. Emotions play an important role in the industries, especially in the case of the hospitality
industry. Being emotionally intelligent is one of the criteria for the success of the
employee in every organization. It can help in the development of friendship, especially
in the case of the front desk, a strong rapport between the colleagues who are serving will
draw the attention of the customers. Being emotionally intelligent will also enable the
employees to keep in mind that in the hospitality industry, reactions play an important
role as the behaviors of the employees towards the customer's impact on the ratings of the
hotel.

HOSPITALITY MANGEMENT2
b. It is very important in the hospitality industry to have self-control as there are a diverse
group of customers who attain the hotels and there are different temperament and
different attitude of the people who are involved I the situation. In some cases, the
customer may also inflict insult on the executive without any reason (Karimi et al. 2014).
Therefore by keeping self-control, the customer will self-control in the situation without
making an agonistic situation for the same and stop the situation from getting more
heated in the situation.
Question 3
a. In the contemporary situation, it is very much important to have soft skills in the
workplace as the majority of the companies actually employ on the basis of the soft skill
(Heijmans et al. 2015). In some situation, it has been observed that employees in the
organization are feeling demotivate or discourage even at the smallest situation and once
the moral of the employee is done that person cannot function properly in the situation,
therefore, it is extremely important to be confident in the situation and work likewise.
b. In the context of the hospitality industry, it is very much essential to develop self-
confidence in the business and also in several nature. If there is shyness or any kind of
lack of self-confidence, the customer and the co-worker might take advantage of the
situation and make the situation turn in their own favor. Therefore it is extremely self-
confident in order to attain success in the field and also taking a stand for the organization
and self. Having proper self-confidence will help in achieving a difficult task and thereby
in attaining successful career growth.
Question 4