Hospitality Operations in Novotel London

Hospitality
Operations
in context of
Novotel
London

Introduction
• Hospitality operation refers to the daily functions that are
undertake to provide efficient services to guest. The selected
company for present report is Novotel London Blackfriars. It is
a hotel situated at London near waterloo station that provides
luxury amenities to guest. The hotel provides efficient front
office as well as house keeping facilities to guest within
country. It has restaurants and meeting rooms to meet with
personal as well as professional purpose of customers. In
addition, location of hotel is easily accessible.

Demonstrate knowledge about sub departments of
room division
• There are various departments in room division such as front
office and house keeping. For, the current report front office
has been taken into consideration. It is an important part of
overall division. Front office people represent an organization.
They interact with guest, and have significant impression on
them.
• Reception: It is an integral part of overall front office
department..

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• Reservation: Reservation team get in touch with customers, they
interact with them confirm bookings accordingly. They should have
exponential interpersonal skills to understand clients requirement and
provide quality services
• Guest Relation: This department is responsible to maintain good
relation with customers. For this, they make necessary arrangements
and ensure to render quality services. It is essential to respond clients
complaints in an effective manner in order to retain them for a longer
period of time.