( P46 ) Rooms Division Operations Management

Rooms Division Operations
Management

INTRODUCTION
Rooms division operations management stand for
understanding the operation performed by organization
in order to divide rooms which allotted to people. The
present report is based on Hilton hotel. It is a global
brand of hotel and resorts with full of services and
offers luxurious services to their customer according to
their demand. This hotel is incorporated by Conrad
Hilton.

Accommodation and front office
services
Proper Information provided to the customer plays an
important role in every business organization. Front office is
the customer facing department which gives information
related to reservation, room allocation, billing and payment and
guest information. Front office manager is responsible for
rendering information whatever the people want to know about
hotel. Front office manager able to book rooms on customers
demand and allot rooms to them accordingly. They have to
maintain proper safe and secure environment for their guest so
that they can easily stay in the hotel.