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Hospitality Operations Management - Milestone Hotel

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Added on  2020-10-04

Hospitality Operations Management - Milestone Hotel

   Added on 2020-10-04

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INTRODUCTION Hospitality dealing and avails different business skills and acumen to work in a widerrange of areas within this multifarious business. Hospitality sector is the fast growing sectorwhich offering large number of luxurious and leisure services to their customers. Present studywill be based on hospitality operation management which helps to understand more abouthospitality industry. It will be covering nature of hospitality product and services and differentinfluences affecting patterns of demand within hospitality operations. Beside, study also explainsthe different other business in hospitality market such as accommodation, restaurants andtransportation. Further report explains the strategies to fix into the different functional goals andmarketing goals. However, the overall study covers the important aspects of customer needs andtheir different expectation needs which is required in hospitality provisions. Present study will bebased on Milestone Hotel in UK. TASK 1-1.1 Analysing the nature of hospitality product and services areas.Characteristics of hospitality product & services can be described as :-Inseparability : Inseparability is a term which defines in different goods and servicesprovided by the hospitality sector (Bowie and et.al., 2016). Such as Hotel, housekeeping staff,front desk, customer service etc. hospitality industry is known for its luxurious services. Perish ability : It includes all services or products which marketing to describe the wayin that services cannot be stored for sale in the future. It includes hotel food and beveragesdepartment. Such as Food and beverage services are perishable which might be get spoiled dueto high temperature. Intangibility: Hospitality sector is been famous for several services whether it is relatedto housekeeping, material growth, marketing, food & beverages, front desk etc. intangibleservices are those which individual only can observe and understand, they cannot touch thoseservices like transportation, etc. Intangible services are those services which can only feel butcannot be touched. Intangibility services of hospitality sector are room division services, frontdesk etc.
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