Report on Role of Hospitality Industry in Travel and Tourism Sector
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Added on 2020-06-06
Report on Role of Hospitality Industry in Travel and Tourism Sector
Added on 2020-06-06
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HOSPITALITYPROVISION
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Interrelationship between hospitality and wider travel and tourism businesses...................1TASK 2............................................................................................................................................42.1 Implication of integration to the hospitality industry............................................................42.2 Discussion on integration has affected a hospitality business.............................................5TASK 3............................................................................................................................................63.1 Rationale for selected project linked to target market..........................................................63.2 Develop a plan for hospitality business................................................................................7CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................11
INTRODUCTIONHospitality is considered as the important component in the travel and tourism business.In tourism the component of hospitality are providing the quality services to the customers whoare there for the purpose of entertainment, business or leisure. Hospitality is the relationshipbetween guest and host and also accounts for delivering quality services to the customers. Theservices that host receives are therefore presented as the goodwill of the business. It is the largeindustry that focus on the availability of leisure time and entertainment purpose. The hospitalityindustry includes hotel, restaurants, pubs etc. This industry accounts for business that providesservices for what the customer is paying for. Hospitality industry or the travel and tourismbusiness is responsible for the huge percent of market share and helps in increasing the economyof the country. Travel and tourism also enhances the opportunity for employment and the valueof the business. Hospitality services is the centrally organised social network for traveller whotravels and seek place for accommodation and comfort stays. In the present report the role ofhospitality industry in the travel and tourism sector is discussed and the relationship betweenhospitality and wider travel and tourism business. The target market in the hospitality businessand also accounts for the implications of the integration to the industry. TASK 11.1 Interrelationship between hospitality and wider travel and tourism businessesHospitality businesses are the important providers of quality services to the travel andtourism industry. The hospitality services may be for leisure or business for the traveller as theyspend their time at their hotel for comfort. The interrelationship between the hospitality andtravel and tourism sector is as follows: Package holidays- The role of hospitality in the holidays that provides comfort stays isimportant. The hotels that are also included in the package holidays are interrelated withthe package prices that are provided and included. In budget package one could not thinkof a 5 star hotel, it would account for the 3 or 4 star accommodation. The popular tourismproviders gives holiday packages that are most popular and also benefits the customersfrom good hotel rates and prices of airline tickets as well(Mok, Sparks and Kadampully,2013). Customers in the packages may opt for accommodation only for room basis,1
breakfast or half board and full board as well. The travel provider makes an effort to havea check on their customers on regular basis to ensure that they are having quality servicesand a pleasant stay. They also look for any problem and discuss it with to their customersand get it resolves as soon as possible. There are packages that provides fullaccommodation and tours within the resort or hotel and their activities are also in thepremises only. Aviation- The success of aviation industry is also depended on the availability of theaccommodation. The business of airline industry is also affected if the traveller is notable get accommodation of his interest. There is a problem for airlines as they are notable to reach the small destinations as well. The stays that are fully booked and there is aproblem for reservations also impacts on the mind set of the traveller and also affects theairline industry(Redding and Chen, 2017). The aviation industry also need to analyse theavailability of the accommodation for the tourist and schedule flights according to thedestinations. The aviation industry provides services in the airlines in the form of cateringand also comfortable sittings. The flights that are in budget charges extra for foods andbeverages and higher class airlines includes food and beverages in the ticket charges.Some luxurious airlines have the best quality services and also provides bed facility anddining services and food according to customer preferences. Business travel- The people who are travelling for the purpose of business always opt forthe hotel that have all the necessary facilities to make their work complete with comfortand easily. Their purpose is business and they search for accommodation that hasbusiness centres, Wi-Fi and internet access, meeting rooms and area for conferences.They also require comfort stays and make some time for leisure, for their meetings alsoand for their clients in the meetings. They seek for pleasure that are also included in thetour packages and for comfort and healthy stays. This business tour also accounts forrestaurant or catering services as well. Business people opt for luxurious restaurants sothat they are able to impress their associates and clients. In the growing environmentglobally there is a need for travel related to business and this connects them with thepeople interested in the business activities. Budget airlines gives more affordable andluxurious services to the companies although some business entities feels that travellingin business class will also enhance their reputation. Business class was developed in2
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