Hospitality Skills Gap Analysis
Added on 2020-02-23
18 Pages3675 Words211 Views
|
|
|
RUNNING HEAD: Hospitality supervision and training skillsHospitality Supervision and Training Skills
Hospitality supervision and training skills 1Table of ContentsQuestion 1:.................................................................................................................................2Introduction............................................................................................................................2Issues faced by the supervisors...............................................................................................3Skills required by the supervisor for operating the department smoothly..............................4Motivational techniques for enhancing the performance of the team....................................6Conclusion..............................................................................................................................8Question 2:.................................................................................................................................9Introduction............................................................................................................................9Actions which supervisor could take for dealing with the situation....................................10Recommended actions for supervisors for the implementation of the required changes.....12Conclusion............................................................................................................................14References................................................................................................................................15
Hospitality supervision and training skills 2Question 1:Introduction The new owner of the Courthouse Hotel is planning to implement a new business strategy forenhancing the quality of the services offered in the hotel. An opportunity is available to the Courthouse Hotel as an announcement has been made by the government regarding the majorintergovernmental conference taking place in the city. The Courthouse Hotel is planning to enhance the quality of the services for the purpose of gaining this opportunity and promote the hotel and attract the customers. The government delegation will analyze the quality of the services for deciding the hotel for the major intergovernmental conference. This report will discuss the various issues related to the accommodation department of the hotel. It will also discuss the skills which supervisor will need for conducting operations of the department in a smooth manner. The analysis will be made of the motivational techniques which can be used by the supervisor for enhancing the performance of the team.
Hospitality supervision and training skills 3Issues faced by the supervisorsAccommodation department of the Courthouse Hotel is facing few issues which are affecting the quality of the services as well as satisfaction level of the customers of the hotel. These issues related to the accommodation department of the Courthouse Hotel need to be dealt by the supervisor in an effective manner for gaining the opportunity available. These issues include low quality of the accommodation services, lack of room services and lack of staff working in night shifts. Low quality of the accommodation services is an important issue as satisfaction level of the customers is dependent on the quality of the service offered. This issue has affected the standard of the hotel (Zhao & Jing, 2009). Another issue is related to the non-availability of room services due to which competitiveness of the hotel is getting affected. Hotels need to ensure that room services are available to the guest for providing quality experience during the period of stay. Courthouse Hotel is not having staff for night shift due to which experience of the guest is getting affected (Guttentag, 2015). For gaining a competitive advantage over the others in the industry, the Courthouse hotel needs to focus on improving the services offered by accommodation department. These issues related to the accommodation department of the Courthouse Hotel are affecting the quality of the service at large (Sampson & Akyeampong, 2014). Supervisor of the Courthouse Hotel needs to cope with these issues for enhancing the chances of success and expansion. Supervisor of the Courthouse Hotel needs to adopt strategies or measures which will enhance the performance of the accommodation department of the hotel (Sage Publications, 2012).
End of preview
Want to access all the pages? Upload your documents or become a member.
Related Documents