Case Study Analysis of Courthouse Hotel Group Facility

Running head: MANAGEMENT
MANAGEMENT
Student’s Name
University Name
Author’s Note

2MANAGEMENT
Introduction
In the course of this report, a case study analysis have been done. The case involves
the operations of the Courthouse Hotel group facility in big city. For some time recently, the
hotel could not compete with the new and emerging hotel groups and thus the sales of the
organisation fell dramatically. There was the absence of banqueting facilities and also there
was no availability of internet connectivity or room service. However after the acquisition of
the hotel by the businessman, the clientele of the hotel had not enhanced comprehensibly. In
such a situation, influenced from the ideas of Hon and Lui (2016), it can be commented that
hoisting of the international guests required a lot of preparatory activities, in context of which
the report have been prepared. The entire report have been prepare based on the three
questions by the end of the case study. In the first part, the primary issues that the supervisor
needs to consider in order to develop the service standard have been considered. In the
second part, the main training and development skills that employees and the supervisors
need to consider have been discussed and in the concluding section, the strategies that the
supervisors and the higher manger needs to adopt for the purpose of motivating the
employees have been discussed.
Question 1 (a): Main issues that the supervisor needs to consider
Since the hotel has struggled to maintain their margins of profit while the new and
emerging hotels have developed, the maintenance of the hotel is at stake. There are many
national as well as international hotel brands in the city which are opening branches in the
country. They have opened branches in the city also. Naturally it is expected that the
infrastructure of the city should be matching in standard with them so that there is availability
of all the modern facilities. Fore mostly the managers of the accommodation facility of the
hotel group should consider one importanmj+t fact that in addition to a number of facilities

3MANAGEMENT
that have been included in the hotel, the condition of the rooms have to be considered also.
There should be all modern facilities matching the standard of all of the 7 star facilities in any
corporate class 7 star hotel of the city. There should be perfect balance of working as well as
entertainment facilities in the rooms. As the other hotels associated with hosting the guests of
the intergovernmental conference are providing, the supervisor must confirm that the
Courthouse should also incorporate facilities in their rooms (to be allocated to the 75
delegates from Germany) as follows:
 Personal working desk that would be accompanied with iMac laptop with
complimentary high speed internet connectivity
 Satellite TV with connectivity from German broadcasting stations.
 There should be radio connectivity from the gymnasium and the washrooms (both
attached and secular) also
 For the purpose of entertainment, there should be the availability of PlayStation or
other facilities with multiple gaming consoles.
 The glasses of the private gardens, associated with all the rooms of the hotels where
the guests would be kept, should be bullet proof
 There should be a private Gervasoni outdoor lounge which any and every of the
German delegates can avail any time of the day and that too absolutely privately.
Although the hotel have been recently renovated and the facilities as well as outlook of
the hotel have been changed mostly, the clientele as well as the workers’ base of the hotel
remains same and as an outcome, some of the aspects needs to be changed immediately.
However, in contrast to them, there are some of the specific factors that would be always
resisting from the change to happen (Slater, Evans and Turner 2016). In this light, a Force
Field analysis might be conducted to highlight the agents of change, the factors of change as
well as the resistors to the proposed changes to the company. The Force Field analysis

4MANAGEMENT
recognises the agencies associated with the change (Meijer 2015). The first is the factors
driving the changes. The other is the factor restraining the driving factors (Toves, Graf and
Gould 2016). Since there are not many of permanent staff associated with the convention
centre of the Courthouse hotel, there is acute need of appointing some of the very dignified as
well as qualified staff in the hotel. The rejuvenation as well as the development of the new
convention centre needs the appointment of new staff who have the experience of handling
major delegates and high end guests in the hotel and that is why it is essential that there
should be an extensive and discreet staff line. However, it is evident that the company have
budget restraints and recent changes that would be done now, would be on a temporary basis.
A discreet staff line that needs to be developed for the maintenance of the convention centre
as well as the hotel rooms would be premium employee who cannot be employed on a
temporary basis. However, they cannot be employed from the batches of Hotel management
interns also, since they do not have adequate experience.
Forces FOR Change Change Proposal Forces AGAINST Change
Inefficient maintenance
and home care staff for
the convention centre
Appointment of new
premium staff for
attending to the
delegates
Funding the training
of twenty selected
staff from national
There are factors like budget
constraint since the hotel is
running on marginal profit.
On that note, it is difficult to
maintain newly appointed
high paid staff (Kaufman
2017)
Lack of training among
the current staff
The current staff in the hotels
are currently demotivated