Communication in Hotel Operations: Front Office and Other Departments

Hotel administration
and front office
operations
Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY ..................................................................................................................................1
How communications between front office and other departments of hotel to execute
operations successfully?..............................................................................................................1

How they ensure about effectiveness of communication for hotel operation?...........................3
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Communication is act in which information transfer from one place to another or one
group to another. Within every communication it is important to have one sender, a message and
recipients. Communication is divided within some categories such as verbal, Non-verbal, Written
and Visualization (Sayin, 2019). This report is based on Hilton which is part of hospitality
industry founded in 1919 by Conrad Hilton. There was approx. 586 Hilton Hotel & Resorts
properties with 215,623 rooms in 85 nations as well as territories across six continents. It will
going to analyse how communication within front office as well as other departments of hotel
will result in conducting operations successfully. Along with this, it ensure that communication
are effective for operations of hotel.
MAIN BODY
How communications between front office and other departments of hotel to execute operations
successfully?
Communication is the procedure of transferring information as well as data from one
person to another. In simple term it can be said that communication is the way of interacting with
one other within effective and efficient way. For an organisation it is essential to have proper
communication in each and every division so that predetermine goals or objectives will
accomplished in appropriate way (Gibson and Parkman, 2018). For execution of operations
within organisation proper communication is needed. There are several departments in Hilton
which working together for execution of their operations in successful manner.
In hotel industry, front office is main area in which direct interaction with customers take
place at the time when they arrive. Staff members working in front office are directly visible to
guest and they play important role of handling transaction which take place within hotel and their
guest. Front office division of hotel perform communication with other department for execution
of operations in successful manner and gaining positive outcomes. In addition to this, healthy
communication result is creating cooperation as well as trust within staff members and guest of
Hotel. Moreover, front office of hotel is responsible for selling hotel accommodation which
result in generating revenue. It is also necessary to have positive interaction within each and
every section of hotel because it help in building effective relation. Explanation of