Hotel and Hospitality Management

Running head: HOTEL AND HOSPITALITY MANAGEMENT
Hotel and Hospitality Management
Name of the Student:
Name of the University:
Author’s Note:

2HOSPITALITY AND MANAGEMENT
I have worked as the General Manager in the Regent Park Resort, in Syllet, Bangladesh. I
think that this has been really a very good opportunity for me. This is because I have been able to
understand the areas of strength and weakness within me. It is one of the well known resorts of
Bangladesh and the job environment is employee friendly
The communication channels that were used across the employees of the hotel were weak
as it did not include the viewpoints of the workers. It was only the management that took all the
important decisions (McIntosh & Harris, 2018). The viewpoints of the employees were not taken
into account. I also realized that the employees do not exhibit proper body language with the
guests. While the resort got huge number of guests the employees were often disorganized and
became angry. This is not right to get angry or point fingers at the guests. This will harm the
overall impression of the hotel.
I will not be able to restore and make use of any important piece of information. I have
learnt that horizontal communication is one of the key factors of attaining success in the modern
day scenario (Rahimi & Gunlu, 2016). This is the intradepartmental problem solving system. It is
a very busy resort and there are many different guests coming from different backgrounds. As a
result of this the communication system has to be very strong (Jung & Yoon, 2018).
I have been able to develop a very good communication skill. This has helped me in
contributing significantly to the overall success of the hotel. As this hotel is located at
Bangladesh it attracts customers from the local and also the foreign countries. As the hotel had a
huge number of guests during the peak time, the services were getting delayed. It is for this
reason that all the guests were offended. I was working as the General Manager, so I had to
control, this situation. I talked to all the guests personally and communicated that we aware sorry