Hotel Manager with Sales Focus and Analytical Problem-Solving Skills

Experienced hotel manager with a track record of making guests feel valued and respected. Skilled in driving reservations and up-selling programs, creating positive work environments, and problem-solving. Seeking a position in a reputed industry that offers security and professional growth.

CHANDRASHEKAR KETHINENI
Mobile: [phone] E-mail: [e-mail]
Address: 813/555 Flinders street, Melbourne, Vic, 3000
CAREER PROFESSIONAL
Dynamic and sales focused professional who has a relentless drive to deliver more than just
results. I have a track record of effectively leading and managing all aspects of a hotel, and of
making guests feels cared for, valued, and respected. As true hands on leader, I am not afraid to
jump in and assist wherever it is needed, and will do everything I can to deliver results that will
contribute to the overall mission and success of a business. I possess an analytical and expedient
approach to problem solving which always results in a win/win resolution for all parties. I have
the self-assurance that enables goals to be achieved, and constantly looking to introduce new
products and services that will meet the needs of tomorrow's savvy global travellers.
I intend to achieve a position to utilize my skills and abilities in reputed industry that offers
security and professional growth while being resourceful, innovative and flexible.
EDUCATIONAL QUALIFICATION
Masters in Electrical and Electronics Engineering [2014]
Victoria University
Melbourne, Victoria
B.E in Electrical and Electronics Engineering [2006]
Sakthi Mariamman Engineering College

Chennai affiliated to ANNA University
Board of Intermediate [2002]
Bhashyam junior College
WORK EXPERIENCE
Best Western Princes Park Motor Inn
Motel manager
January 2011 to Present
Key Responsibilities:
 Driving and tracking the Hotels Reservations up selling program.
 Responding quickly to any changing market conditions.
 Creating positive working environment for hotel staff.
 Taking prompt, decisive and corrective action to rectify and hotel or staff short comings.
 Achieving guest satisfaction goals.
 Creating a cross-trained and motivated employee workforce capable of meeting the
highest standards.
 Making sure all hotel fixtures and fitting are in a safe condition to be used.
 Ability to spot issues and opportunities before others.
 Challenging the status quo.
 Active team member with self-drive and motivation.
 Possessing knowledge of all relevant software & hotel management IT systems.
 Acting with the highest ethical standards and always treating others fairly & with respect.
 A creative & innovative thinker.
 Having a practical approach to problem solving.
 Willing to be accountable, liable, & answerable for actions & decisions.

 Using hotel resources to maximize guests’ satisfaction & optimize revenues.
 Representing the hotel in the market place ant develop relationships with key accounts.
 Analysing statistical information and drawing conclusions from it.
 Developing and implementing staff training programs.
 Continuously developing the hotels brand.
 Attending tourism trade fairs and exhibitions.
 Providing the hotel general manger with regular reports on the hotels operating objectives
and fiscal performance.
 Establishing priorities consistent with the hotels objectives.
 Administering and enforcing hotel policies and procedures.
 Resolving customer complaints in a timely and professional matter.
 Building strong relationships with companies that supply the hotel.
 Developing relationships with the local business community.
 Helping to develop management talent by acting as a mentor to supervisors and team
leaders.
 Offering support and guidance to junior team members.
 Promoting hotel services and facilities to guests at every opportunity.
 Attend monthly employee meetings.
 Covers shifts as needed.
 Attend and complete any required brand standard training.
 Providing friendly and competent customer service.
 Reporting for work in a timely manner when scheduled with regular and consistent
attendance.
Citywide Cleaning (Part time)
Cleaner
June 2009 to January 2011
Key Responsibilities:
 Collect bins and replace with new covers

 Vacuuming apartments and building floors
 Gather and empty trash and trash bins
 Clean building floors by sweeping, mopping, or vacuuming them
 Clean restrooms and stock them with supplies
 Keep buildings secure by locking doors
 Clean spills and other hazards with appropriate equipment
 Wash windows, walls, and glass
 Order cleaning supplies
Ezy Convenience store (Part time)
Customer Service
November 2008 to January 2009
Key Responsibilities:
 Provide customer service
 Ordering and receiving of products
 Packaging of products and place them on display holders for sale
 Follow communication procedures, guidelines and policies
 Go the extra mile to engage customers
 Resolve customer complaints via phone, email, mail or social media
 Use telephones to reach out to customers and verify account information
 Greet customers warmly and ascertain problem or reason for calling
 Assist with placement of orders, refunds, or exchanges
Raja Rajeshwari Electrical and Electronics
Field Engineer
February 2007 to August 2008
Key Responsibilities:
Field Quality Assurance
 Field Quality Assurance implementation support.

 Quality surveillance of all the construction / erection activities.
 Implementation of the Field Quality Plans.
 Scheduling and monitoring Field quality Surveillance checks at sites.
 Preparations of Inspection Reports, Quality Reports.
 Non Conformance reports preparation and submission to Project Incharge, HOD-
QA&I and SBU Head for further actions.
 Assist to HOD-QA&I for implementation of Quality Systems in Sites.
ISO Implementation
 Assist Management Representative (MR) in implementation of QMS with
reference to ISO.
 Finalization of Quality Management system manuals & Procedures of all
departments.
 Scheduling and monitoring of internal and external audits with reference to ISO
9001 standard.
 Carrying out internal audits within the division.
 Compilation of all Quality documents and deviation reports for continual
improvement.
 Coordinating with all departments for taking action on non-conformities raised in
QMS internal & external audits.
 Reporting to Top Management for implementation of Quality Management
Systems in the Projects Division.
TECHNICAL SKILLS
 Knowledge on studying all kind of schematic single line Drawings.
 Knowledge on AC motors, DC motors, MCC & PCC panels.
 Knowledge on Power distribution equipment like HV, LV Switch gear including
protection systems and controls,
 Knowledge on Transformers, Industrial lighting etc.
 Knowledge on Substation system 33/11 Kv, 33kv/433v.
 Knowledge on 11Kv VCB’s, 33Kv VCB’s and ACB’S