How do the skills development agencies support White & Whistle Task 2022

How do the skills development agencies support White & Whistle Ltd
Considering White & Whistle Ltd, there is an opportunity to get advantage of many of the
services offered to it by SDS. White & Whistle Ltd policies are best aligned with SDS
objectives. SDS aims to ensure that each talent is recognized and valued, while supporting
inclusion and diversity in fair and productive workplaces. White & Whistle Ltd also promotes
equality and diversity. White & Whistle Ltd has a strong commitment to social responsibility and
is committed to promoting equality and diversity. The company's employees come from diverse
backgrounds, and the company is committed to ensuring that everyone is treated fairly and with
respect. And it is committed to helping its clients achieve their potential. The company's services
are designed to help clients improve their performance, develop their skills and progress in their
careers.
Scotish enterprise provides business support where a business needs to go for Scotland
businesses. The expert advisory board helps overcome challenges and explore new opportunities
to improve practices or grow the business. It helps in funding facilities to business development
or launches new projects. Further supporting to help the business finds and access the right
funding and, in some cases, they offer their own funds. They believe that the workplace
innovation is about creating a culture where staff are fully engaged and supported to reach their
potential, creating a profitable, efficient and responsive business. Focusing on building a flexible
and sustainable workforce is more important than ever they provide practical tools to ensure the
business is in good shape for the future. Since the White & Whistle Ltd is trying to create an
organizational culture of developing employee skills being a Scottish company it can get a
maximum support from it. At the same time they can get the advices from the experts to solve
the related issues.
National Training initiatives
Training Description Usefulness to WW Comments
1

initiative
Improving
employment
opportunities
Promotes quality and
sustainable employment and
supports free movement of
existing workers and
sustainable employment for
the unemployed. Increase the
skill levels and labor market
opportunities of unemployed
people. Developing Scotland's
Workforce and helping young
people to develop their skills.
Quality workforce
can be absorbed and
the skills level of
exiting staff can be
increased. Quality
culture can be
created.
Both employed and
unemployed categories
can be benefited.
Scotland's
National
Strategy for
Economic
Transformation
Formulated by prioritizing
Scotland’s economy needs and
actions need to take to
maximize the opportunities of
the next decade focusing the
vision of economic wellbeing.
Carrier guidance to
employees & makes
WW ready for the
future challenges
while managing the
company stability
Employees as well
people who wish to get
the opportunity can be
benefited. Improve
skilled workforce.
Developing the
young
workforce:
Scotland's
youth
employment
strategy
Implementation of youth
development programs
collaboration with Local
government and schools
focusing local economic
development.
Skilled youth can be
recruited.
Supporting youth to
enter into skillful
workforce and enable
them to enter into
employments. Reduce
unemployment & bad
reputation of having
low skilled workforce
in Scotland.
Task 2
2

1. Introductory paragraph
White & Whistle Ltd is into call center business. Call centers can be introduced as the places
where agents use telecommunications links to provide, service, technical supports or to sell
products to customers. it can be done with in the country or across the globe. Establishing the
communication between customers and call center agents to serve the service like undertaking
orders, providing requested information or advices is vital in that business. In such situations the
business transactions mostly depend on the service provided by call centre agent. the
management cannot make the customers happy unless the call centre agent make their customers
customers happy. Therefore it is required to provide a quality service by call center agents. It ca
be done as long as they remain happy. If they do not enjoy the work, it will affect the success of
the organization’s goal.
White & Whistle Ltd works with big companies providing call centre services. It works in 24
hour in all 7 days. It has to deal with a high level of client base. When identifying the given
details it can be identified that it is facing a problem in lack of motivation and team leadership
skills. Due to that there can be several issues. When the employees are not motivated the quality
of the service they provide may reduced. The company can face the issue of high employee
turnover. Once the existing staff is not motivated it will create a situation where new workforce
cannot be attracted. That will result the instability of the company. This is a critical issue which
directly affects to the productivity of the workforce which ultimately providing a negative impact
on total performance and productivity of the company. Not only that it will be a bad impact to
the company name and there may be a chance to miss future opportunities. Therefore it is needed
to pay a quick attention and quick actions to solve it.
Staff motivation is a major role of the employer’s responsibility to attract and retain employees.
It can be identified the need of conducting motivational training when analyzing this issue. The
team leaders must be motivated initially and their support must be taken to motivate the team
members. Motivation supports to change negative attitudes and improve positive attitude, it
increases the level of performances and lead them to achieve organizational goals. It creates
supportive and attractive work environment to employees and make them happy with work
culture. There are several motivational theories can be identified such as Maslow’s hierarchy of
needs theory, Herzberg's Two-Factor Theory, The Great Man Theory, Hersey and Blanchard
Situational Leadership Theory and MacGregor’s Transformational Leadership etc. these theories
can be used in training programs to introduce about motivation and its application to the
organizational performance.
2. Smart Objectives of White & Whistle Ltd
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 Educate team leaders about the motivational concepts and its advantages in application to
organizational culture during the training session.
 Making team leaders as motivation agents to motivate team members and creating
positive organizational culture within one month.
 Develop team culture in White & Whistle Ltd with positive attitudes of employees within
one month.
 Reduce employee turnover by 50% during three months.
 Reduce recruitment cost by 50% in three months.
 Improve the productivity of the company by 25% in three months.
3. Delivery methods
PowerPoint Presentations - PowerPoint is an effective classroom presentation tool. It
encourages students to learn and helps to attract the audience to the lecture. It is also used to
present situations that cannot be bringing into the classroom. It helps the lecturer to control the
delivery of lectures in the classroom and works as the outline of the lecture. It manages the
continuity and sequence of delivery. Further it helps participants as a course material to use later.
Lectures - Verbal delivery – Delivering lectures are livelier. However, it should be organized
and have pre prepared outline. Participants openly can share ideas and freely go for two way
communication. Lectures are freely delivered without any limitation within the given topic. This
improves the listening methods of audience and at the same time if it is lost it can make
confusion. There is no importance of special spaces or equipments.
Team building exercises- Team spirit is very important. It creates a bond among each other’s of
a team. People learn to work together for one common goal. Loyalty and commitment, sharing
and caring are taught. It gives lessons on compromising, negotiating, respecting each other
eliminating egoistic characteristic, and respecting others etc.
Case study analysis and Team discussions
Case studies provide a platform to study a complex issue at the class room with the expert help.
It helps to learn with examples. They are one of the excellent ways to show the team’s skill and
expertise in action.
4. Agenda
Time Activity Description Resources responsibility
4

Session 1
10.00a.m -
10.30a.m
Welcome and
introduction
Welcome participants
and Introduce the
objective of the training,
outline of the program
and resource persons
Agenda,
Microphone
Multimedia
HR manager
10.30am -
10.45am
Tea Providing a cup of tea
and let participate to
familiarize each other
Refreshments Training
coordinator
10.45am -
11.15am
Lecture-1
Motivation and
its impact to
organization
Explain what is
motivation in brief,
advantages to the
organization and how to
motivate people
Leaflets
Microphone
Multimedia
Marker
board
Resource
person -1
11.15 am –
12.30 pm
Lecture-2
Maslow’s
hierarchy of
needs theory and
it’s application
Introduce the theory and
its practical application
and creating team
culture
Leaflets
Microphone
Multimedia
Marker and
board
Resource
person -2
12.30pm-
1.15pm
Lunch Lunch Training
coordinator
Session 2
1.15pm-
2.00pm
Team building
exercises
Allow participants to get
together and encourage
their team spirit work
Instruction paper
Balloons
Cello tape
Resource
persons 1&2
Training
coordinator
2.00pm-
3.00pm
Case study
analysis
Tea is served
during the
discussion
Group discussion and
analyze the case and
application of the theory
and prepare the group
presentation
Flip chart Papers
Markers
Case study
Resource
persons 1&2
Training
coordinator
Session 3
3.00am –
4.15am
Presentations
and discussions
Groups present the case
study analysis, compare
them and conduct Q &
A session
Flip chart Papers
Markers
Case study
White board
Resource
persons 1&2
Training
coordinator
4.15pm-
4.30pm
Wind up session Evaluation of program Evaluation sheets HR manager
5. Budget for the program
5

Cost Factor Unit price (Rs) Number of units Total (Rs)
Resource person fees 30,000.00 02 60,000.00
Hiring the venue 100,000.00 01 100,000.00
Accommodation 10,000.00 25 250,000.00
Transport 50,000.00 01 50,000.00
Lunch 500.00 35 17,500.00
Tea and refreshment 350.00 35 12,250.00
Stationary
Flip charts
A4 bundle
100.00
4,000.00
10
01
1,000.00
4,000.00
494,750.00
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