Human Resource Management in Healthcare

This presentation discusses the importance of human resource management in healthcare organizations and the challenges faced by HR professionals. It also explores high performance work systems and ways to ensure them. The attributes of an HR manager and the functions of the HR department are also discussed.

HUMAN RESOURCE MANAGEMENT IN
HEALTHCARE

HUMAN RESOURCE IN HEALTHCARE
• The process of human resource
management in healthcare organizations
is of utmost importance, because it would
directly affect the quality of medical
services offered to the patient (Collins,
Wood and Szamosi 2018).
• It also involves the implementation of
programs which would enhance
communication between employees and
facilitate coordination and collaboration
between them.

FUNCTIONS OF HR DEPARTMENT

ATTRIBUTES OF HR MANAGER
ATTRIBUTES OF
HR MANAGER
COMMUNICATI
ON SKILLS
LEADERSHIP
SKILLS
ETHICS
ORGANIZATIO
N SKILLS
PROBLEM
SOLVING SKILLS

CHALLENGES FACED BY HR IN HEALTHCARE
• HR professionals in this field
face numerous challenges
related to the recruitment and
retention of nurses and doctors
in healthcare organizations. One
of the major reasons for this is
the plethora of opportunities
that the employees have (Ang et
al. 2013).

CHALLENGES FACED BY HR IN HEALTHCARE
• Apart from dearth of available
human resources, the HR
department in healthcare
organizations are finding it
increasingly difficult to retain their
talented staff members. In the last
few years, the turnover rates for the
nurses in Australian healthcare
organizations have increased from
11 per cent to 17 per cent (Hairr et
al. 2014).

CHALLENGES FACED BY HR IN HEALTHCARE
• Employee burnout is a relatively
common phenomenon, especially in
high pressure jobs like that of
medical professionals (Humphries et
al. 2014). Since an employee spends
a majority of his day at work, his job
and the working conditions at his
organization would have an impact
on the physical and mental well
being of the employee itself (Salyers
et al. 2017).

HIGH PERFORMANCE WORK SYSTEMS
• High performance work systems or
HPWS may be explained as a theory
in human resources which would
combine HR practices, processes,
work structures and other aspects
which would together enhance the
commitment, engagement and
knowledge or skills of the
employees (Carvalho and Chambel
2014).

HIGH PERFORMANCE WORK SYSTEM
• HPWS strives to pave
the way the way for
greater employee
engagement and
responsibility towards
the organization (Huang
et al. 2016).

WAYS TO ENSURE HPWS
• The working environment at healthcare
organizations should be inclusive and
diverse. Every member of the
organization should be invited to voice
their opinions and raise their concerns.
• HPWS also stresses on the importance
of training and skill development.
• Another way of ensuring that HPWS is
in place is implementing a system of
rewards and recognition.

CONCLUSION
• To conclude, it can be
said that in a healthcare
organization, the
management of human
resources plays a crucial
role and HPWS would
help in ensuring that.

REFERENCES:
• Ang, S.H., Bartram, T., McNeil, N., Leggat, S.G. and Stanton, P., 2013. The effects of high-performance work systems
on hospital employees' work attitudes and intention to leave: a multi-level and occupational group analysis. The
International Journal of Human Resource Management, 24(16), pp.3086-3114.
• Collings, D.G., Wood, G.T. and Szamosi, L.T., 2018. Human resource management: A critical approach. In Human
Resource Management (pp. 1-23). Routledge.
• Hairr, D.C., Salisbury, H., Johannsson, M. and Redfern-Vance, N., 2014. Nurse staffing and the relationship to job
satisfaction and retention. Nursing Economics, 32(3), pp.142-147.
• Huang, L.C., Ahlstrom, D., Lee, A.Y.P., Chen, S.Y. and Hsieh, M.J., 2016. High performance work systems, employee
well-being, and job involvement: An empirical study. Personnel Review, 45(2), pp.296-314.
• Humphries, N., Morgan, K., Catherine Conry, M., McGowan, Y., Montgomery, A. and McGee, H., 2014. Quality of care
and health professional burnout: narrative literature review. International journal of health care quality
assurance, 27(4), pp.293-307.
• Salyers, M.P., Bonfils, K.A., Luther, L., Firmin, R.L., White, D.A., Adams, E.L. and Rollins, A.L., 2017. The relationship
between professional burnout and quality and safety in healthcare: A meta-analysis. Journal of general internal
medicine, 32(4), pp.475-482.

THANK YOU!