Impact of HR Practices on Employee Engagement and Retention: A Case Study of Marks and Spencer

Business Research Project -
Alternative Project on HRM Topic

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Overview of the company............................................................................................................3
Literature Review:.......................................................................................................................4
Methodology................................................................................................................................6
Research Findings........................................................................................................................9
CONCLUSION................................................................................................................................9
Recommendations........................................................................................................................9
Reflection...................................................................................................................................10
REFERENCES..............................................................................................................................11
Books and Journal......................................................................................................................11

INTRODUCTION
Employee engagement and employee retention is the particular strategy or it is the act of
creating a amended working environment in the organisation through which the workers feel
more capable and willing to perform their activities in an appropriate manner. Employing
Retention is the concept that refers to the capability of the organisation to keep existing workers
by using or adopting employee engagement as retention equipment in the organisation.
Employee engagement as well as employees retention plays an important role for the
organisation in order to improve the efficiency as well as productivity of the organisation so that
the company become capable to achieve their goals and objectives and overcome the problems.
Employees engagement also influenced the teamwork in the organisation so that the company
become capable to generate more innovative and creative ideas in order to get more competitive
advantages (Lub, Blomme, and Schalk, 2016). Support is going to analyse the practices of the
human resources management under impact on employees engagement and employee retention
in the organisation. Apart from this, this report going to consider Marks & Spencer organisation
so that the research can analyse the practices of human resources management of the Marks &
Spencer in order to overcome the sudden modification Furthermore, this report is also going to
work on the kids search parameters that consider the appropriate theories and frameworks of the
HR practices and also going to work on the methodologies in order to bring and collect
appropriate Information for the organisation so that they can use that information and collect the
appropriate findings in order to collect the relevant data for the research so that the company can
achieve their goals and objectives.
MAIN BODY
Overview of the company
Marks & Spencer group is a British multinational organisation that situated in London,
England. The organisation is founded in 1884, Leeds, United Kingdom. The organisation is
providing variety of the product and services in the marketplace in context of clothing, home
products and food products. The founders of the organisation is Michael Marks and Thomas
spencer.The organisation is best known for their women’s wear and the organisation is using

different kind of strategies in order to improve employees engagement and employs retention in
the organisation so that the company can achieve their goals and objectives. Apart from this, the
organisation is conducting and considering different kind of activities so that they can improve
the motivation of their employees in order to be involved in the company so that they can
Generate more creative ideas and get more competitive advantages.
Research aim: “To analyse the practices of human resource management and its impact
on employee engagement and retention”, A case study of Marks and Spencer
Research Objectives:
 To understand the concept of employee retention and employee
engagement.
 To examine the best HR practices which are adopted by the company in
order to improve and enhance the employee retention and employee
engagement.
 To determine the impact of HR practices on Employee engagement and on
employee retention.
Research Question:
 Explain the concept of employee retention and employee engagement?
 What are the best HR practices which are adopted by the company in
order to improve and enhance the employee retention and employee
engagement?
 Explain the impact of HR practices on Employee engagement and on
employee retention?
Literature Review:
Explain the concept of employee retention and employee engagement?
According to the “(Kuo and Chuang, 2016)” , Employee retention and employee
engagement plays an important role in the organisation in order to achieve their goals and
objectives. Employees engagement support the organisation to build teamwork in the
organisation and also support the company to get more creative as well as innovative ideas for
the company so that the company become capable to generate More positive outcomes for the