Service Level Agreement for an HR service

Running Head: BSBHRM501
Service Level Agreement for an HR
service
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1
Manage Human Resources Services
Executive Summary
Recruitment and selection process is considered to be a significant part of any
organization. The HR plays a vital role in the recruiting process to propose a recruitment and
selection process. The paper provided the requirement of HR in the recruitment process that
comprises of two delivery options. It is observed that based on the two delivery options the
company is following the process of outsourcing. It also provided with the training processes that
will be provided to the new employees after they will be hired. It also provides with the purpose
and scope of recruitment and selection in SLA.

2
Manage Human Resources Services
Table of Contents
Background information..............................................................................................................................4
HR requirement for recruitment and selection.........................................................................................4
Consultation and engagement with key stakeholders...............................................................................4
Options considered for delivery of the services.......................................................................................4
In-house recruitment............................................................................................................................4
Outsourcing.........................................................................................................................................5
Agreed Service Specifications.................................................................................................................5
Successful implementation of recruitment and selection process........................................................5
Appropriate training support....................................................................................................................5
Ethical service delivery standards............................................................................................................6
Implementation plan for the proposed recruitment and selection process....................................................6
Establish roles and responsibilities..............................................................................................................6
Timelines of the agreement.........................................................................................................................7
GAANT Chart for the implementation of recruitment and selection service...............................................8
Service Level Agreement............................................................................................................................8
Introduction.............................................................................................................................................8
Purpose....................................................................................................................................................9
Scope.....................................................................................................................................................10
References.................................................................................................................................................11

3
Manage Human Resources Services
Background information
Human Resources (HR) are moving towards transforming the organizational culture.
Recruiting function is considered to be a service function that facilitates the service of hiring the
managers. Thus a great delivery of the services is significant in recruiting (Ellram and Tate,
2015). The service level agreement (SLA) develops the quality of hiring system that in turn
provides satisfaction to the managers. The paper provides the overview of Lend Lease in
establishing effective recruitment and selection process.
HR requirement for recruitment and selection
Lend-lease Company is considered to be one of the leading infrastructure and property
groups in the world. Its vision is to develop the best place not only for the communities and
clients but also for its employees (Del–Río–Ortega, Gutiérrez, Durán et al., 2015). The aim of
the service level agreement (SLA), is to focus upon the major services of recruitment and
selection processes that are provided by Lend Lease Company. It also highlights the quality
provisions that the organization agrees related to the delivery of services and users of services.
The main focus of the company is to provide a positive and forward-thinking approach that
enhances the best practice of recruitment and selection process.
Consultation and engagement with key stakeholders
The lower level HR managers will discuss the issue of recruitment and selection with the
stakeholders. This approach will be operated by focusing upon the problems to the individual
stakeholders. Hence, by differently explaining the role of new Human Resources Managers
(HRMS), the HR manager will provide higher control over an individual stakeholder. Lack of
any factors recognized by the stakeholder will be modified by providing adequate training with
essential information and equipment (Humburg and Van der Velden, 2015). The training will
continue for four months that will facilitate an appropriate response from the stakeholder.
Options considered for delivery of the services
Lend Lease Australia comprise of two important service delivery options proposed for its
recruitment and selection process such as,