Key Problems of HRM in Telstra and Ways to Improve Organizational Performance

Running head: HRM
Human Resource Management
Name of the Student:
Name of the University:
Author Note:

1HRM
Executive Summary:
The objective of the report lies in classifying the five key problems faced by human resource
manager (HRM) in Telstra. It is an Australian based telecommunication firm that undertakes
expansion of business operations on global scale. The report also provides an insight into the
AHRI’s model, Quality and Cost Reduction model and the SWOT/ PEST and Porter’s
Innovation and their contribution in improving impact of HRM on organizational performance.

2HRM
Table of Contents
Introduction:....................................................................................................................................3
Five Key Problems of HRM Practice in Telstra..............................................................................3
Ways of Improving the Effect of HRM in Organizational Performance.........................................5
1. AHRI's Model Excellence:..........................................................................................................5
2. SWOT, PEST and Porter's Innovation.........................................................................................7
3. Quality and Cost Reduction Model.............................................................................................8
Conclusion:......................................................................................................................................9
References:....................................................................................................................................10

3HRM
Introduction:
The report aims at identifying five key problems faced by the human resource
management (HRM) in Telstra, an Australia based Telecommunication Company (telstra.com.au
2019). The company not only markets voice and internet access but also builds
telecommunication network across the country. The company held a long history in the
Australian subcontinent. The company is totally privatized and has been undergoing change
program for becoming increasingly customer focused. The company recruits close to 36, 165
employees and has been expanding its business operations and activities on a global scale. The
company holds the purpose of creating an outstanding and connected future for every individual
with the vision of creating world class technology thereby empowering individuals with the
power to connect. The report also puts across advice on improving the effect of HRM on the
organizational performance AHRI’s model, SWOT/ PEST and Porter’s Innovation and the
Quality and Cost Reduction model.
Five Key Problems of HRM Practice in Telstra
Telsra faces certain problems while conducting its business activities and operations
within the competitive market. This had a direct impact on the growth and success of the firm. It
has been found that the problems have been difficult to overcome in the global market and is also
impacting the HRM practices. The key problems of Telstra that also impacts the HRM practice
are:
1. Lack of Recruitment and Selection: