HRM & Global Business: FedEx Case Study - Recruitment & Challenges

This case study report examines FedEx's approach to recruitment, key IHRM practices, and the influence of cultural factors across different countries. It identifies issues FedEx faces, including external factors impacting HR policies, using PESTLE analysis to assess political, economic, social, technological, legal, and environmental influences. The report recommends adapting effective policies to sustain the business during challenging times and promoting the business globally to enhance its image. It concludes that effective human resource management is crucial for organizational success.

HRM & Global
Business Environment
report

Contents
INTRODUCTION...........................................................................................................................3
TASK...............................................................................................................................................3
Give a brief introduction of the case study and the company’s approach to recruitment............3
Identify and examine the key approaches to IHRM recruitment and identify cultural factors
which influence those practices in different countries................................................................4
Identify and examine in detail the issues FedEx is facing as well as external factors that might
impact HR policies and procedures in FedEx..............................................................................5
Recommendation.........................................................................................................................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................9

INTRODUCTION
The global environment of commercial business is fluctuating in a rapid way and there are
several types of the potential opportunities for the commercial business in order to attain success
and growth in the market area. Digitalization is one of the most crucial factor as well as
opportunity for any type of the business in order to accomplish their goals and objectives
efficiently and effectively. In addition to this management of human resource means to the
strategic method to the effectual and efficient managing of the people in the company in the
specific manner which provide assistance to the company in order to have the edge over their
competitors. Human resource management is crucial because organization cannot be more
capable to hire as well as retain the workers in the company into Effective way (Tendayi, 2022).
The following report is based on the organization FedEx which is the multinational organization
of America that basically concentrate on several different ecommerce and transportation services
globally. In addition to it the following report will cover about the brief detail regarding the
specific case study and the approach of the organization in order to recruit people, vital methods
to international human resource management recruitment and detecting the factors of culture that
effect such activities in several nation and also external elements which might influence the
policies of human resource as well as procedures in the respective organization.
TASK
Give a brief introduction of the case study and the company’s approach to recruitment
The respective organization FedEx has utilised multitude of different independent
contractors for some time in which various of them are single vehicle outfit or single drivers In
order to improve the services of delivery and the organization has also cherish several developed
success utilizing this type of business model (Mantzaris, and Myloni, 2022). In this contractor
need to pass common test for pre employment which is beneficial for the drivers that are having
acceptable records and also having the suitable vehicle for supplying the product. These drivers
should also sign a contract for non negotiable which particularly states the nature of working
bond with the respective organization FedEx. The organization also set several basic strict
standards which link to the vehicle maintenance and function as well as its appearance. Selection

as well as recruitment is also mandatory activity for the manager of human resource in the
company the leader or manager is not accountable for recruiting the people in order to fill the
weekend places in the organization but they are also required to monitor the entire welfare of
their workers (Management_1, and Sukkar, 2022). Hence The managers of the human resource
basically focus on looking for the suitable workers for the organization betterment so that they
can become one of the most valuable resource for the company also. It also becomes more
complex in order to detect search experts and skilled staff in current dynamic market conditions
because of lack of vital work force. They also require higher incentives as well as wages and also
suitable environment of working and current market is basically getting more influenced with
extreme level of rate of interest, inflation as well as lack of resources. Every of these elements
have the major influence on getting the effectual policies in order to attract more experienced
and talented workers towards the organization and offer them they are suitable contribution.
Identify and examine the key approaches to IHRM recruitment and identify cultural factors
which influence those practices in different countries
The hiring as well as recruitment needs effectual method in accordance to be the effective
manager of human resource for functioning in the current market situation. One of the main
method of recruitment as well as selection is theory of human capital that represents a person
which has several different capabilities and competencies that makes a person more valuable
resource for the company (Kumar, and Chakraborty, 2022).
In addition to it this specific theory states that initially in the US the Fedex’s human
resource to evaluate and identify the most required set of capabilities in the people in order to
drive and enhance the performance level of the company. It cost to make specific plan of action
and methods by which identification of the skills can be done before recruitment of a candidate.
In addition to this the other theory is regarding the social capital that represents in which how
much communication can be done in the company. Several different organizations has several
different rounds of interview and group decision in order to evaluate the communication as
interpersonal skills of the people in order to manage the collaboration in organization. The mean
and crucial reason of this theory is to evaluate if the person is more able to provide assistance to
the model of the business as well as dynamic environment of the working.

As in the London, the management of the FedEx totally work with the assistance of the study and
evaluate all the workers and attitude as well as be give your end personality of the people and
also set of skills of a person by taking several different aptitude test as well (Klešković, 2022)
Key approaches to IHRM
 Ethnocentric approach - In this type of the Approach every vital position it basically the
nation which is the host subsidy are actually filled by the people from the parent
organization. The imposed policy assist in making the international strategy which is
beneficial for the organization for the long period of time.
 Regiocentric approach - It basically divides its function into several different
geographical areas shift the working force in the particular place. If the organization is
having its operation in different countries then employee can be sent to different location
as well.
Identify cultural factors which influence those practices in different countries
 Cultural preferences - Every international market have different type of requirements
add desires regarding the product as well as services which involves food, quality as well
as brands. The different meaning of the iconic features, shapes as well as colors can also
have different cultural importance.
 Languages - The different languages are spoken are used in the nation have the influence
on its marketing strategy, names as well as collection of different data and information
with assistance of interviews as well as surveys, marketing and the operations of the
business.
Identify and examine in detail the issues FedEx is facing as well as external factors that might
impact HR policies and procedures in FedEx
Add the level of organization the methods as well as structure of the human resources very
essential in accordance to have the effectual outcomes. In addition to eat the methods of human
resource basically means to the techniques that are of the nature of fundamental which managers
and leaders of human resource executive in according to usher regarding the suitable life cycle of
the worker and also the experience of the work as well (Kalei, Arasa, and Achuora, 2022).
There are several methods of human resource that involves planning of human resource,
remuneration of the employee, advantages of administration, management of performance as
well as relations of the workers and many more.

PESTLE analysis
Management of the FedEx utilizes this type of framework which basically assist in
evaluating the external elements of the organization that has major effects on the operation along
with it’s long term sustainability. This framework of respective organization is described in brief.
 Political Factors - Operations of the FedEx almost functions in more than 200 nations so
the political stability of all the respective countries is very crucial for the commercial
business in order to grow suitably in the market area. Instability in politics can lead to
economic chaos of the organization as well as of the nation the entire management of
supply chain of the organization will also get hampered. In addition to it the level of
corruption of In the operations and organization essential element also.
 Economic factor - Entire world recession that leads to the economic decrease in all the
nations affected every business organization in all the industry as well. Commercial
businesses need to be very Conscious regarding the exchange rate and any other different
factors which are interest rate in. Many more because it basically function in different
places around the globe. In addition to this labour laws as well as rate of unemployment
also leads to the taking several decision technically(Jahan, 2022).
 Social factor -Social image as well as social media crucially black essential for the
organization in current period of time as every business organization desires to possess
optimistic socially responsible reputation in the market area in which it is Operating. All
the activities as well as actions which are taken by the organization must done it in this
specific way which basically fulfil their requirements in desires of their consumer base .
Management of the FedEx needs to altering services in accordance to their consumer
ways which can assist them in having the edge over their competitors as well and also can
lead to increase in their goodwill.
 Technological factor - In current time period technology is a very crucial element which
the commercial business need to modify in its operations and functions. Adaptation of the
latest tech is required to if actually accomplish the goals and objectives of the company in
order to have more success and sustainability in the market area. In relation to the
respective organization FedEx management has focused on investing more and more
investment and capital in its technology advancement in which blockchain is known to be

developing tech in it. This also has the major application in several fields of business but
it is very useful for the respective organization unit supply chain management as well.
 Legal factor – With advancement in the technology leads to more revenue which the
commercial business is making lazerow some chill factor as well. Several impulse
policies and regulation by the diesel authorities of the particular market area which are
related to safety of the workers, safety of the consumer, environment laws and many
other laws which the respective organization FedEx needs to obey and make their
operations that are suitable for it (Gomes, and Santos, 2022).
 Environmental factor – Management of the FedEx has adopted several different solar
energy plant in which is there any minimising the utilization of the natural resources that
leads to there long term growth as well as stability because of higher goodwill in the
market.
Recommendation
From the above section of report it has been recommended that, in the current situation of
the pandemic COVID-19 at the time when the economy of the organization is encountering a
major decrease in the operations as well as intergrowth so the company is in actual requirement
of expert and skilled people. By this system, management should adapt effective terms of
policies and as well as strategies that will be beneficial for the respective management and
support the business to sustain in the field of market place for longer period of time. By
promoting and as well as advertising the business of management on global level it will be more
easy for the respective business of FedEx, to manage their goodwill or image at global level.
CONCLUSION
From the above report it has been concluded that management of human resources the very
crucial part in the betterment and success of the organization. In addition to it the operations of
the management of human resources very essential at the organizational level as well. This has
also been understood that there are several operations of the human resource management that

involve Several type of the practices which involves providing proper training and development,
compensation, rewards, recruitment in selection in various more. Moreover to this it has also
been monitored that in order to maintain the performance and productivity level of the company
this is very crucial in order to utilise suitable type of the technique which is related to the
recruitment as well as selection.

REFERENCES
Books and Journals
Gomes, D.R. and Santos, M.J., 2022. Designing an Interactionist Approach for Sustainable
HRM: Might the Borders and Overlaps with Internal Communication Lead to a
Common End?. In Sustainability and Intelligent Management (pp. 21-39). Springer,
Cham.
Jahan, T., 2022. Impact of COVID 19 on HR Operations in Banking Sector of Bangladesh.
Kalei, A., Arasa, R. and Achuora, J., 2022. Green Human Resource Management Practices and
Environment Sustainability: From Empirical Evidence.
Klešković, N., 2022. Green HRM and Job Pursuit Intention (Doctoral dissertation, RIT Croatia).
Kumar, P. and Chakraborty, S., 2022. Green service production and environmental performance
in healthcare emergencies: role of big-data management and green HRM practices. The
International Journal of Logistics Management.
Management_1, T. and Sukkar, A., 2022 Sustainable Human Resource Management.
Mantzaris, K. and Myloni, B., 2022. Human vs technology: a cross-cultural comparison of HR
professionals' perceptions. International Journal of Manpower, (ahead-of-print).
Tendayi, R., 2022. Rethinking Human Resources Management In A Complex Context:
Proposing Systemic Human Resources Management (SYS HRM).
Vrontis, D., and et.al., 2022. Artificial intelligence, robotics, advanced technologies and human
resource management: a systematic review. The International Journal of Human
Resource Management, 33(6), pp.1237-1266.
Yong, T.C., 2022. Literature Review On The Role Of Human Resource Department To Arrange
Motivational Program For The Airline Staff To Manage Daily Challenge In
Malaysia. Journal of Positive School Psychology, 6(3), pp.6114-6122.