Role of Human Resource Management in Creating Inclusive Workplace: A Study on Marks and Spencer

Research Proposal

Table of Contents
TASK 1: PROJECT PROPOSAL....................................................................................................3
INTRODUCTION..................................................................................................................3
LITERATURE REVIEW.......................................................................................................5
PROPOSED METHODOLOGY............................................................................................7
PROPOSED ANALYSIS.......................................................................................................9
TASK 2a REFLECTION...............................................................................................................10
TASK 2b TIMESCALE AND RESOURCES...............................................................................11
REFERENCES..............................................................................................................................13

TASK 1: PROJECT PROPOSAL
INTRODUCTION
Background of the topic
Human resource management plays a crucial role within business as they identify the
right talent and hire suitable candidate for the vacant job position. There are various roles and
responsibilities played by human resource management within workplace such as managing
employees, hiring, selection, compensation, performance management, creating inclusive
environment and many others. Human resource management also focuses on creating inclusive
working environment so that they can boost the engagement level of staff towards the work
(Perry and Li, 2019). The inclusive working environment helps in improving the productivity
and performance of employees due to which they can contribute better results in achieving
target. Through creating inclusive working environment, employees feel valuable and also they
give their best performance in achieving the business goals and objectives (Edwards and et. al.,
2018). Thus, inclusive workplace is important for an organisation as it helps in creating sense of
belongings, improves leadership skills, enhances employee engagement and also increases
innovation. This research is based on identifying the role of human resource management in
creating inclusive workplace environment within UK retail industry.
About Company
The chosen organisation for this research is Marks and Spencer, it is a public limited
company that deals in different varieties of products including home product, food product,
clothing and many others. Marks and Spencer was founded in 1884 by Michael Marks and
Thomas Spencer. The vision of Marks and Spencer is to be the standard against which others are
measured. Mission of company is to make aspirational quality accessible to its customers. Marks
and Spencer focuses on selling premium and high quality of products and services to its
customers in order to increase the profitability and growth of business. The core values which are
offered by Marks and Spencer are value, quality, innovation, service and trust. There are various
competitors of Marks and Spencer such as John Lewis Partnership, Tesco, Aldi, Next and many
others.
Research Aim

To examine the role of human resource management in creating inclusive workplace
within UK retail industry. A study on Marks and Spencer
Research Objectives
 To determine the concept of inclusive workplace within UK retail industry
 To identify the role of human resource management in creating inclusive workplace
within Marks and Spencer
 To discern the challenges faced by human resource management while creating inclusive
workplace environment within Marks and Spencer
 To examine the ways through which human resource management creates inclusive
workplace environment within Marks and Spencer
Research Questions
 What is the concept of inclusive workplace within UK retail industry?
 What is the role of human resource management in creating inclusive workplace within
Marks and Spencer?
 What are the challenges faced by human resource management while creating inclusive
workplace environment within Marks and Spencer?
 What are the ways through which human resource management creates inclusive
workplace environment within Marks and Spencer?