Communication for Health and Social Care

COMMUNICATION FOR
HEALTH AND SOCIAL
CARE
1

CONTENTS
Contents...........................................................................................................................................2
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1: Methods used to communicate in health and social care......................................................3
1.2: The strengths and weaknesses of both formal and informal communication methods........3
1.3: Principles of effective communication.................................................................................3
1.4: Potential barriers and how they can be overcome................................................................4
TASK 2............................................................................................................................................4
2.1: Methods of oral and written communication........................................................................4
2.2: Produce an oral presentation and deliver to an audience at appropriate level......................4
2.3: Produce a written communication that is appropriate for your organisational role.............5
TASK 3............................................................................................................................................5
3.1: Discuss the benefits and potential hazards of using technology in communications for
organisations................................................................................................................................5
3.2: Discuss the benefits and potential hazards of using technology in communications for
service users.................................................................................................................................5
3.3: Explain the issues around data protection and how it is implemented in health and social
care...............................................................................................................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7
2

INTRODUCTION
In health and social care sector communication plays a significant role in improving the quality
of services offered to patients by making them clear about all the instruction and getting a clear
about the issues that patients are facing so that better treatment plan cam be created (Blackstone
and Pressman, 2016). The current report involve discussion about role of communication in
health and social care sector.
TASK 1
1.1: Methods used to communicate in health and social care.
The common methods used for communication are verbal and nonverbal communication.
Verbal communication includes presenting idea or information using spoken words and listening
carefully whether these are written or oral. On other side non verbal communication is about
transmission of message using body language, sign, symbol etc.
1.2: The strengths and weaknesses of both formal and informal communication methods.
The formal and informal communication both are necessary for better presentation of
information and also hold different strength and weaknesses. The biggest strength of formal
communication is that it is used by profession health and social care worker toward a patient
which remains clearer and avoided misunderstanding (Gianfredi and et. al., 2018). While its
drawback is that patients sometimes find it difficult to understand professional language. When it
is about informal communication the strength is that it ensures freely exchange of information
among health care workers. But weakness is that it do not follow any rules which may result into
spread of distorted information.
1.3: Principles of effective communication
The communication skills is crucial for health and social care practitioner for creating
future patient advocate. The communication in health and social care sector follows some
principles such as
 Effective communication remains bilateral
 Communication require better understanding for each message section
 Effective communication needs active listening
 Both verbal and non-verbal need in communication
 It requires better relationship in nursing for better communication
3