Analysis of Human Resource Management and Work Engagement

The given text appears to be a collection of references and sources related to human resource management (HRM) and work engagement. The text includes excerpts from academic articles, books, and online resources, discussing topics like HRM in sport and recreation, strategic HRM, absorptive capacity, human capital and regional development, and more. The purpose of this assignment is likely to analyze and summarize the key concepts and findings related to HRM and work engagement, providing a detailed understanding of the subject matter.

HUMAN RESOURCE
DEVELOPMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Comparison between different styles of learning..................................................................1
1.2 Role of learning curve and its importance at work place......................................................2
1.3 Impact of learning styles and theories while planning and designing learning event...........3
TASK 2 ...........................................................................................................................................4
2.1 Comparison of training needs at different levels..................................................................4
2.2 Benefits and limitation of training methods in company......................................................5
2.3 Systematic approach for planning training event ................................................................6
TASK 3............................................................................................................................................8
3.1 Preparation of evaluation form .............................................................................................8
3. 2 Evaluating responses of training evaluation form ...............................................................9
3.3 Success of evaluation form ................................................................................................10
TASK 4..........................................................................................................................................11
4.1 Role of government in training, development and lifelong learning..................................11
4.2 Impact of contemporary movements on public as well as private sector...........................11
4.3 Contemporary training initiatives introduce by UK government.......................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Employees are an important part in firm. Human Resource Development (HRD) is
essential for company so that employees can perform efficiently and effectively. It results in
accomplishing organisational objectives. Hence, firm can increase profits and improve its
performance in long run (Alarcon, 2011). Report discusses about the Sun Court company which
is related with health care industry. It provides various health products to customers. Project
explains about comparison of different learning styles, role of learning curve, importance of
transferring learning in firm and contribution of styles and theories when designing a learning
event. The report discuses about training needs at different levels, benefits and limitations of
training methods. In addition, it explains about systematic approaches for developing training
event and prepares an evaluation form using various techniques. Furthermore, it discusses about
carrying an evaluation of training event, review success of evaluation methods and the role of
government in training and development. Moreover, project explains about the ways through
which competency movement has impacted public and private sectors and contribution of
training initiatives to HRD in firm.
TASK 1
1.1 Comparison between different styles of learning
At work place learning is important and it is beneficial for company as well employees.
There are changes taking place in society and to make long run in industry manger has to
reframe its strategies. There are employees with different mindset so it is important to know
perception and then apply learning styles. Some of the learning styles are as follows: Aural- This styles might be less impactful as compared to other styles. In this style there
is utilisation of sound to train personnel. This method is cheap as there is no huge cost
involved. Verbal- In this style theoretical aspects are taught. There is trained personnel who
provide related knowledge to employees. Visual- This style is effective as workers learn by watching new and innovative things.
According to Anderson, 2013 watching is more impactful as compared to theory things.
Visual learning includes use of graphs, charts, etc. Solitary- This style says that there are some individuals which learn by staying alone.
This method is costly and might be possible that individual learn more diligently.
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 Social- This style is reverse of solitary style. This is beneficial for company as this helps
to provide training to individuals in group so it is cost and tine effective. This helps to
create motivation among employees. Kinesthetic- This style says that individual must apply its learning to its operations. This
proves fruitful as problems faced will get sorted at the same time(Armstrong and Taylor,
2014).
 Logical- This style is beneficial for person who want logics behind every act. This styles
answers question of why, what, how, whom, etc. This technique helps person to know
about reason why and how change is impactful.
Above discussed styles help Sun court train personnel. They must use two or different
styles Kinesthetic, Social, Logical which proves more beneficial for company aas well as
employee. Workers learn frequently in a group. In Sun Court there are many workers so, this is
beneficial as there are, less cost as compared to other techniques.
1.2 Role of learning curve and its importance at work place
Meaning of Learning Curve-
Learning curve is a graph which says that as there is increase in experience, perfection
also increases. Hence this curve shows the relationship between experience and perfection of
individual. This technique is beneficial as manager came to know about need of training and up
to what level. This helps company to know about change in activities and operations. It is
important that manager has to see operations performed by employees and in case of repetition
that must be eradicated (Bakker, Albrecht and Leiter, 2011). Learning curve help person to
enhance its knowledge and it is important for their personal growth.
Sun Court is company which come with housing facility to old age people. But as
environment is changing it is important to accept those modifications. Manager of Sun Court
thinks that training of employees is wastage of fund and time. It is important that company has to
analyse performance of employees and then see need and level of learning. This saves time as
well as cost of company. After providing training it is important to give analyse performance of
workers and improves quality of services.
IMPORTANCE OF LEARNING CURVE
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Learning curve is important at work place and it is important that manger has to perform
its operations diligently. This helps to provide growth to firm and accomplish goals and targets
on time. Importance of learning curve at work place is discussed as under- Optimum utilisation of resources- Learning curve helps in using available resource
properly (Bhamra, Dani and Burnard, 2011). If employees are learn about there job roles
and how tom perform them, then it will be reduce wastage and defects. Generation of innovative ideas- Learning helps workers to know about using fresh ideas
at work place. This will help company to work with new ideas and employees are also
satisfied that they are part of decision making.
 Perfection in operations- Training is conducted to make operations more fruitful and get
better results. It is important that manger has to motivate employee to give best result
which helps them to enhance their career.
1.3 Impact of learning styles and theories while planning and designing learning event
Learning Theories and Styles
Learning theory are the approaches used by company to make employees aware about
their rules and responsibilities. This helps to motivate workers to give their best so that they get
hype in their carer as well. Learning theory helps to know where shortcoming is in performance
and how it can be resolved. Planning training for employees are tough and there is requirement
to proper planning. This is responsibility of manager of company. In Sun Court as manger do not
give preference to training program but is has essential role in today's environment (Bishop and
Pagiola, eds., 2012). Training provides employees confidence to employees and they are also
confident at work place.
Theories of Learning are discussed below- Cognitive approach- This approach says that employee has to learn things and apply
those policies at his/ her work place. Learning program is conducted for group of
employees but there is difference in their applying that knowledge. Behavioural approach- There is difference in nature of every person so it is important to
give apply plans and policies according to everyone. If there is change in situation
behaviour of employee also varied.
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 Constructivism approach- This theory talks about perception of individual. It implies
that different employees have contrary reaction for particular situation (Bratton and Gold,
2017). Hence every worker take training program in different way.
RELATIONASHIP BETWEEN LEARNING THEORIES AND STYLES
In Sun court there are different activities which aims to fulfil the need of customer and
objectives of company. There are possibilities that same activity has to be performed by different
employees in various ways. So it is important to analyse most appropriate method to be used.
This helps in motivating employees and improving quality of services.
CONTRIBUTION OF LEARNING THEORIES AND STYLES IN PLANNING
TRAINING EVENT
There is requirement of different training programs for employees so it is important to
plan event as per need of environment. People R Us provide guidance to Sun Court in planning
training program after considering learning theories and styles (Brewster and Hegewisch eds.,
2017). This will help to better results out of training and it improves image of company in
industry.
TASK 2
2.1 Comparison of training needs at different levels
Sun court Limited is an organisation which needs training at different levels of company. There
are 3 types of levels: top, middle and lower level. Top level creates plans and policies; middle
helps in communicating these strategies and lower level implements these strategies. Comparison
between 3 levels of Sun court limited are described below- Top level – In this level, manager uses the latest and recent technologies so that they can
provide effective training to employees. They can evaluates the changes so that they
emphasis on learn new methods through different methods and thus they can solve all
issues and problems of staff members. Through this, managers can learn new skills and
knowledge in providing training to all employees and give innovative ideas related to
methods of training. Thus, firm can provide effective and the best training to all
employees. This results in fulfilling the needs and skills of employees which they actually
require from the managers (Brewster and Hegewisch, eds., 2017). Hence, it can increase
the potential and skills of employees to perform better.
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 Middle level – Mainly, these employees communicate these strategies to lower level
workers. They have to improve communication skills and they can cope with pressure
related to work. So, manager of People R Us company have to provide training to middle
employees so that they can perform better. Managers have to motivate middle employees
of Sun Court Limited so that it can increase their energy level and enthusiasm to perform
better. Thus, staff members can improve their verbal and written communication skills.
Through this, employees can perform efficiently and effectively (Chelladurai and
Kerwin, 2017). Hence, they can give their best results. It results in accomplishing of
objectives and targets of company. Thus, firm can increase their profits and market share.
Consequently, they can maintain unique position in minds of all employees and
customers.
 Lower level – Their training needs are different from above two levels. Lower level
employees can get training regarding communication with different customers. They can
learn foreign language so that they can easily interact with customers. Firm can spend
huge amount of money in developing communication skills. Through this, lower level
employees can easily communicate with customers in an efficient and effective manner.
It results in increasing sales and profits of company.
This model helps in assessing training. It helps in giving training to all employees in company. It
has 2 parts i.e. training content and training audience.
 Training audience consists of 2 parts job task analysis and learning outcomes.
 Target audience emphasis on 2 areas skill gap analysis and evaluate learner analysis.
2.2 Benefits and limitation of training methods in company
There are two types of training which are on the job and off the job which are provided to
employees. On the job training method includes education to employees at actual field or
workplace. Off the job means employees receive training at class rooms. Benefits and limitations
of methods of training in Sun court Limited are - Benefits- Through on the job method, it increases the knowledge and skills of employees
as they get practical experience at workplace (Crouch, 2011). Hence, it increases the
skills and potential of employees so that they can perform better. All staff members can
give their best results. It does not incur extra expenses of company in providing on the
job training to employees.
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 Limitations – If the trainer is not qualified and educated, then it cannot provide efficient
and effective training to all employees. Thus, it does not increases the knowledge and
skills of employees in proper manner. Manager cannot perform properly as they had to
focus on 2 areas firstly in working and secondly in providing training to staff members.
Thus, they cannot provide training in an effective and efficient manner.
Off the job- Advantages – On the job training method provide theoretical knowledge to all
employees, which is important so that all staff members can learn different skills. As a
result, they have good and unique experience (Daley, 2012). All employees can also
specialize in one activity. Thus, they can perform well and give good results.
 Disadvantages – This method is expensive and employees find that lecture and
theoretical knowledge is boring and dull. They do not take interest in lectures. All staff
members do not get practical exposure and experience in working at actual workplace.
Hence it cannot develop the knowledge of workers and they cannot perform better.
2.3 Systematic approach for planning training event
Sun court Limited has to create and design training events in an efficient manner so that it
can give benefits to employees and employer. Main objective is to find the weakness of all
employees so that necessary skills and knowledge can be developed among all employees.
Approaches used for planning training event are -
Analysis First step includes identification of necessary
skills so that manager can provide according to
training needs of all individuals. They can
identify the skills of workers through they
objectives and goals of company. They can
communicate all the policies an plans
regarding training to all employees.
Design Second step is to create a scheduling of
training. All methods of providing training is
decided by the manager so that it can provide
efficient training to all employees. Important
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ideas are given to all managers so that they can
create important plans and polices related to
training.
Development In this selection methods are selected. In the
job training methods location and senior
manager is important while in off the job
training events trainer is selected so that they
can give best training to all employees.
Through this it leads to growth and
development of training event.
Implementation In thus step all the plans and policies are
executed in an proper and efficient manner so
that it can develop necessary skills and
knowledge among all the employees.
Implementing plan are important so that all
activities and tasks related to training are
effectively carried out. Thus employees can
increase their skills and knowledge and carry
different tasks.
Evaluation In this performance of all the employees and
trainer are evaluated. Deviations are found
between the performance of trainer and
trainee . Manager can give necessary
suggestions related to improvement of
performance. Thus employees can easily
correct the mistakes and can improve their
performance.
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TASK 3
3.1 Preparation of evaluation form
Evaluation are the techniques through which results of training can be find out. After
completion of feedback form manager can create evaluation form to get full information related
with training events. It is done to check whether results of training programmes are accomplish
or not (Flatten and et. al., 2011). It also improves the performance of all employees so that they
can perform better. It also increase the motivation level of employees so that they can perform
efficiently and effectively. Sun court limited is a famous company and it has to provide training
to all employees. So hence it has created questionnaire to evaluate the results of training that it is
effective or not.
Questionnaire
Q.1 Had you acquired new knowledge which you have expected to learn?
A. YES
B. NO
Q. 2 Did you think that training session is successful?
a. YES
B. NO
Q. 3 Can you perform efficiently after receiving the training?
a. YES
B. NO
C. UPTO SOME EXTENT
Q. 4 What points you want to give to training session?
A. 5
B. 4
C. 3
Q. 5 Does the e-learning methods had solved your problems and queries?
a. fully
b. partially
Q. 6 Are you happy and contended with professional trainer?
a. yes
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b. No
Q. 7 Had you discusses training events with your friends in group?
a. YES
B. NO
Q. 8 Do you want to attend the training event in future?
a. Yes
b. No
Through questionnaire it can improve the productivity of employees to perform better as
it has taken opinions and views of various trainees. Hence by monitoring the questionnaire in an
proper and efficient manner company can provide training to all employees in proper manner. It
increases the skills and knowledge of employees to perform better Thus it can increase the
productivity and profits of company. Hence Firm can easily achieve the organizational
objectives.
3. 2 Evaluating responses of training evaluation form
Evaluation form is fulfilled by 60 candidates. Evaluating evaluation form is necessary
son that company can find the needs and requirements of all employees. There are different
points through which company can evaluate feedback form- Participant feedback – In this feedback is received from the trainees who actually
receives the training . It helps in evaluating experience of all trainees. Out of total 960
people, 90% are happy and satisfied. All trainees thoughtless can increase the skills and
knowledge through the training event (Gennaioli and et. al., 2012). They had mentioned
that training techniques can be made more efficient and effective. So these problems can
be solved.
 Knowledge acquisition – In this step knowledge of all the trainees are developed. Thus
they have know the latest methods and techniques of performing any activity. Answers
given by trainees are correct as training event has increased knowledge and skills of all
trainees.
SWOT analysis
Strengths Weakness
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 Training event has enhanced the skills
of all employees.
 It has increase the productivity of all
staff members.
Opportunities
 Training can be provided to all
employees in minimum time.
 Different types of training to staff
members at different levels of
organization.
 Efficiency of workers are not increased
due to trainee events.
 Due to training events, company has
incurred extra expenses in providing
training to all employees.
Threats
 New and innovation needs if training
arises from time to time.
 As the company is involved in
providing to all employees and do not
focuses on other activities so it
hampers the work of the company.
Kirkpatrick framework – It is the model through which impact of training is evaluated. It
consists of 4 parts- Reaction – It helps in evaluating reaction of all employees. Thus it can identify all areas
in training session which can be improved. Learning – It helps in evaluating the knowledge and skills of employees through the
training events. Through this it can evaluate response of training. Behaviour – In this behaviour of all employees are monitored. If they show the positive
behaviour then training evaluating form is successful.
 Result – The results of feedback form are evaluated. If employees have developed new
skills and knowledge in training session then training event is successful and trainer has
provided efficient training.
3.3 Success of evaluation form
Evaluation form can determine the success or failure of training events. It was
successful as all staff members are happy and satisfied through receiving of graining events. It
means that strategies and polices of training are effectively carried out according to the plans
and objectives (Hobfoll, 2011). In all the training events all employees are motivated and they
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actively participates in all activities so thus they are trained in an effective and efficient manner.
They have also develop their personality as they had improved their communication skills and
overall image. They are giving good and best results hence they are effectively trained from
training events and sessions. It contained various points of trainer through which trainees can
evaluate that trainer had provided effective, efficient training and according to requirements of
trainees. Through training everts all trainees can improve their mistakes and can increase the
knowledge and skills. Thus they can improve their overall performance which leads to
increasing of productivity. Hence it has found that feedback form has corrected collect data
about all employees in minimum time (Knowles, Holton III and Swanson, 2014).
TASK 4
4.1 Role of government in training, development and lifelong learning
Training is essential part which helps to improve performance of employees and quality
of product and services. These days government plays vital role in society to reduce cheating by
organisation. Company has to make changes in plans and policies as power political party.
These days government also frame policies for the upliftment of employees. Government has
some learning institutions which provide training to employees which help company in achieving
organisational goal. This helps company to provide best services at cheap rate.
Lifelong learning programs says that employees must learn new and fresh things from
routine activities. If Sun Court does not make employees learn new things then there are
possibilities that customer shifts to competitive brand.
ROLE OF GOVERNMENT
 Creating good working environment- Training from government source will help
company to create good environment in institution. This helps employees to know how to
deal with external situation (Leigh and Blakely, 2016).
 Provide up-to date knowledge- Government institutions use sources which are latest in
society and hence it helps to upgrade operations of company. There are many techniques
but they use best technology.
 Training as per requirement- Training through government association is beneficial as
they provide appropriate knowledge which is for upliftment of organisation. It is
important because they are using techniques which are relevant and hence there is no
wastage of time.
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4.2 Impact of contemporary movements on public as well as private sector
Government has many institutions which provide help to company in updating
knowledge within organisation. There is important role of manager to opt services which are
beneficial for company as well as employees. Company can create interest in the mind of
employees regarding training only when they feel that it is beneficial for employees personal
skills. There is need of training to private as well as public company this will create perfection in
services. Sun Court provide housing facility to old age people and it is important that company
has to satisfy need and query of customer (Meredith Belbin, 2011). This helps to create faith and
trust in brand. There are many workshops and training are conducted by government of public as
well as private sector.
IMPACT ON PUBLIC SECTOR
 Reduce absenteeism- In public sector there is use of old and applied methods which
sounds to bore. This does not create interest regarding work place and it does not give
efficiency in services.
 Provide new and innovative ideas- Training means to upgrade existing knowledge. This
will provide new and fresh ideas foe completion of duties and responsibilities. Employees
also feel energetic while working in changed technique.
IMPACT ON PRIVATE SECTOR
 Competent to external world- Through government training program employees feel
competent in dealing with external world. It is important that manager has to utlise
government programs to upgrade knowledge.
 Reduce labour labour turnover- If company use different and innovative ideas then
employees also like to be part of organisation. Sun Court must use this updated technique
which sounds interesting for individuals.
 Reduction in cost of training- Training through government source cost less as
compared to privately owned program (Ployhart and Moliterno, 2011). Government
workshops, conferences proves to be fruitful for Sun Court as they do not want to invest
must in learning of workers.
4.3 Contemporary training initiatives introduce by UK government
To make long run in industry it is important to motivate employees and this can be done
with help of training. There are chances of growth prospects of company. These government
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institutions are cheap as compared to hiring private services. Employees also feel entertained by
learning from out source. This will help company to get best production and this will provide
best quality services to customer. Change is necessary for resistance. UK government plays vital
role in providing training to personnel. There are many norms of government which has to be
followed by organisation. Forming HR policies- HR department of Sun Court has to frame policies as per
government norms. It is important to analyse which source is useful and is beneficial in
accomplishing organisational goal. Political parties give emphasis on employee
individual development and that will help in achievement of organisational targets. Allocating resources- There is requirement of resource to achieve objective. Training
will help know what has to done adopt best and appropriate manner. There is requirement
of source like natural, financial, etc. which has to utilised in best way (Swarbrooke and
Page, 2012). Promote education and skill program- Government training programs will help to create
interest of employee in their operations. It is important to accept the training program
which is as per interest of all employees. So government programs promote education
programs.
 Code of conduct- Training is a way which help to justify about operations of employees
and hence they get a guidance what to do and in which manner. Training will provide
assistance to worker for competing with external world.
CONCLUSION
This report tells that role of HR department in organisation is increasing day by day.
There are many workers in organisation and it is important to take care about their roles and
responsibilities. The objectives of organisation can be achieved with joint efforts of employee
and employer. As change in environment company has to modify its plans and policies. It is
important that manger has to motivate employee to give their best. This reports tells that training
is essential for improving performance of worker. Every employee has different mindset so it is
important to adopt different learning styles. These days government also contribute to train
personnel through different learning institutions. Sometimes government parties give essential
instructions to organisations to train workers.
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REFERENCES
Books and journals
Alarcon, G. M., 2011. A meta-analysis of burnout with job demands, resources, and
attitudes. Journal of Vocational Behavior.79(2). pp.549-562.
Anderson, V., 2013. Research methods in human resource management: investigating a business
issue. Kogan Page Publishers.
Armstrong, M. and Taylor, S., 2014. Armstrong's handbook of human resource management
practice. Kogan Page Publishers.
Bakker, A. B., Albrecht, S. L. and Leiter, M. P., 2011. Key questions regarding work
engagement. European journal of work and organizational psychology. 20(1). pp.4-28.
Bhamra, R., Dani, S. and Burnard, K., 2011. Resilience: the concept, a literature review and
future directions. International Journal of Production Research. 49(18). pp.5375-5393.
Bishop, J. and Pagiola, S. eds., 2012. Selling forest environmental services: market-based
mechanisms for conservation and development. Taylor & Francis.
Bratton, J. and Gold, J., 2017. Human resource management: theory and practice. Palgrave.
Brewster, C. and Hegewisch, A. eds., 2017. Policy and practice in European human resource
management: The Price Waterhouse Cranfield survey. Taylor & Francis.
Brewster, C. and Hegewisch, A. eds., 2017. Policy and practice in European human resource
management: The Price Waterhouse Cranfield survey. Taylor & Francis.
Chelladurai, P. and Kerwin, S., 2017. Human resource management in sport and recreation.
Human Kinetics.
Crouch, G. I., 2011. Destination competitiveness: An analysis of determinant attributes. Journal
of travel research. 50(1). pp.27-45.
Daley, D. M., 2012. Strategic human resources management. Public Personnel Management,
pp.120-125.
Flatten, T. C. and et. al., 2011. A measure of absorptive capacity: Scale development and
validation. European Management Journal. 29(2). pp.98-116.
Gennaioli, N. and et. al., 2012. Human capital and regional development. The Quarterly journal
of economics.128(1). pp.105-164.
Hobfoll, S. E., 2011. Conservation of resource caravans and engaged settings. Journal of
occupational and organizational psychology. 84(1). pp.116-122.
Knowles, M. S., Holton III, E. F. and Swanson, R. A., 2014. The adult learner: The definitive
classic in adult education and human resource development. Routledge.
Leigh, N. G. and Blakely, E. J., 2016. Planning local economic development: Theory and
practice. Sage Publications.
Meredith Belbin, R., 2011. Management teams: Why they succeed or fail. Human Resource
Management International Digest. 19(3).
Ployhart, R. E. and Moliterno, T .P., 2011. Emergence of the human capital resource: A
multilevel model. Academy of management review. 36(1). pp.127-150.
Swarbrooke, J. and Page, S. J., 2012. Development and management of visitor attractions.
Routledge.
Online
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Advantages and Disadvantages of Training Methods for Employees in Customer Service. 2018.
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