Human Resource Management

This assignment analyzes the role of Human Resource Management in Squire's Garden Centre, examining key HR functions like recruitment, selection, training, employee engagement, and legal compliance. It includes a case study demonstrating the application of HR practices in a real-world scenario.

Human Resource
Management

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
A). Explaining the purpose of Human resource management functions and its significance to
organisation............................................................................................................................3
B). Analysing the advantages and disadvantages of recruitment as well as selection methods
used by Squire’s.....................................................................................................................4
TASK 2............................................................................................................................................6
a) Job description and personal development and person specification of Customer service
Assistant.................................................................................................................................6
Person specification of Customer service Assistant..........................................................7
The person specification of a Customer service Assistant are as follows:.............................7
(b) Create and advertisement for the role of Customer service Assistant for Squire Garden
Centre website........................................................................................................................7
Need Candidates for the Customer service Assistant at Squire Garden Centre, London.. .8
c) Recommend at least one other medium that may be appropriate for this vacancy and justify
the recommendations provided...............................................................................................8
d) Provide minimum 4 questions that can be asked at the interview of the Customer service
Assistant, that will help in the improvement of the selection decision making process........9
TASK 3..........................................................................................................................................10
A). Evaluating the benefits of Squires offering Apprenticeship to both the organisation and
Apprentices...........................................................................................................................10
B). Explaining the development opportunities available to workers...................................11
C). Reviewing the range of rewards as well as benefit available to employees...................11
TASK 4..........................................................................................................................................12
A). Explanation about employee engagement and its significance in employee relations. 12
B). Recommending ways of engaging employees more effectively....................................13
C). Explanation about the way Employment law in UK influence human resource decision
making..................................................................................................................................14
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................16
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INTRODUCTION
Human resource management is referred to as a procedure of managing workings in an
organization. It is considered to be an important business activity. Business success and success
is totally based on the performance of human resource manager in an enterprise. Human resource
management is mainly concerned with hiring, inspiring as well as managing people with an
organization. With the passage of team, the role and function of human resource manager has
increased. The main objective of human resource management is to ensure an effective
utilization of manpower. Human resource manager has crucial role to play in a firm. Scope of
human resource management is very wide; it involves various activities such as planning,
organizing, directing and controlling the activities of people in a firm. Human resource
department in an enterprise assist an individual and organization in accomplishing desired goals.
The purpose of the assignment is to identify the purpose of human resource function as
well as its importance in Squire’s company. It also emphasizes on analyzing the advantages and
disadvantages of recruitment as well as selection adopted by business entity for hiring
employees. Report will include some suggestions related to the way an organization can engage
employees in business activities.
TASK 1
A). Explaining the purpose of Human resource management functions and its significance to
organisation
Human resources management is very much important as it helps in managing people and
controlling their activities. This department is mainly concerned with recruiting, managing as
well as directing people. Human resource management is important in an enterprise because
employees in this functional unit have abilities as well as expertise which is required for
negotiating with workers. They also have knowledge about the techniques which can be used for
attracting talented workers and motivating employees to work for benefit of company. In context
of Squire’s organization, business entity has talented, knowledgeable team of workers in human
resource department which has helped firm in expanding business and fostering growth (Whitty,
Simpfendorfer and Morgan, 2017). Human resource department is crucial as they play an
important role in driving employees and organization towards achievement of goals. The main
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purpose of human resource manager is to assist Squire’s company in delivering corporate
strategy as and helps in achieving business objectives by effectively managing people.
Purpose of human resource functions are:
Recruitment and selection- It is defined as a procedure of screening as well as
interviewing candidate. The purpose of this function is to hire best and talented workforce.
Before starting the recruitment process, it is required by human resource manager in squire firm
to make proper staffing plans. Recruitment and selection process is crucial as it helps in
minimizing the cost of mistakes in context of engaging demotivated, unskilled workers.
Orientation: Function of human resource manager in an organization is to provide the
orientation to new workers. This is important function, as this enables new employee to adjust
themselves in new environment. Purpose of this function is to help new workers in identifying
their roles and responsibilities.
Management of employees relations: It is the fact that employees are important resource
of firm. Managing employees at workplace is considered to be as crucial function of human
resource manager in an enterprise. The purpose of this function is to foster relationship between
employees. It is required by human resource manager in Squire’s company to organize various
group activities, as this strategy will assist in enhancing employee’s relations (Bratton and Gold,
2017). The growth and success of an organization depends on the relationship with workers.
Training and development: It is considered to be as essential function of human resource
manager. The purpose of this function is to help employees in developing the skills and
capabilities which are required for performing specific task. Training and development is
important function in context of it is the attempt to improve the current or future performance of
an employees as well as business.
Labor law compliance: This is a very crucial function of human resource management.
The purpose of law compliance is to protect Squire’s firm from legal obligations. It is important
for human resource department to have knowledge about the changes in laws.
B). Analysing the advantages and disadvantages of recruitment as well as selection methods used
by Squire’s
Recruitment can be defined as the procedure of attracting as well as hiring talented
candidates.
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Internal recruitment: Firm use this method for recruiting the workers from within the
company. There are various methods of internal recruitment these are:
Job posting: it is considered to be as an effective method of recruiting. Job positing is
basically internal method of recruitment which enables existing employees’ in a company to
apply for the vacant position. This is basically a recruitment method which is used by human
resource manager in Squires firm for notifying workers about vacant position in an organisation.
Job post includes detail about the vacant position including title of the job, qualification,
responsibilities, process of applying for job etc. Job can be posted on computer network, emails,
and internet. Workers those who believe that they are capable as well as eligible can apply for
the job (Junni, Tarba and Cooper, 2015). It is required by human resource manager in Squire’s
firm to ensure that they should clearly mention the post the authority to whom workers can
contact if they desire to apply for specific position.
The firm purpose of utilising this recruitment method is to give internal employees
priority over external candidates.
` The main advantage of job posting as a recruitment and selection is that it helps firm in
saving time. Drawback of this method is that it limits the scope of hiring the fresh talent. Another
advantages are that human resource manager in an enterprise can use skills inventory for
verifying that specific worker is capable for performing specific role in the company.
Employees referral: This method includes hiring workers based on reference provided by
employees presently working in the company (Brewster,2017). Advantage of this method is that
it helps in saving cost. Wider candidate pool is another advantage of employee referrals as
recruitment method.
Promotions: In this method the company promotes the talented and skilled employees to higher
positions. The major advantage of this method is that it helps management in motivating other
workers in a company to improve their performance at workplace. It also has assisted squires
firm in reducing the employee turnover.
Major drawback of this method is that it can lead to discriminations. There are high
chances of wrong decisions.
Promotions and job posting are the method which is currently adopted by Squires
company for recruiting as well as selecting candidates for performing specific task with an
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organization. The major disadvantages of this method is there are high chances of discrimination
at workplace.
External recruitment methods – This method is adopted by workers for hiring the candidates
from outside the company. The different method of external recruitment is:
Recruitment agency: Firm takes support of the recruitment agencies for hiring the talented and
skilled candidates. The major drawback of this recruitment method is that it is costly. Advantage
of this this recruitment method is that an organization can have pool of candidate from which
they can hire skilled people.
Advertisement: It is considered to be as the most popular and common method of recruitment.
Business entity can give advertisement in newspaper (Collings, Wood and Szamosi, 2018). This
method helps an organisation in finding efficient as well as more skilled employees for vacant
position.
The drawback of this method is that it is quite costly as compared to other methods of
recruitment.
From the above method, Squires company uses Advertisement as a method of recruiting
people for vacant position. Business entity advertise job on its websites and in local newspaper.
In addition to this, selection procedure include a candidate has to answer few questions in order
to get permission for completing the application. Interview is the method used by human
resource manager in Squire company for selecting employees.
TASK 2
a) Job description and personal development and person specification of Customer service
Assistant
Job description of Customer service Assistant
Job Title: Customer service Assistant at Squire Garden Centre
Reporting to: Human resource manager, Squire Garden Centre
Salary: £ 2000 to 2500 per annum
Working Hours: 10:00 AM to 6:00 PM
Work Location: Squire Garden Centre, London
Purpose of the Position/ Job role: To provide proper customer services and support to the
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clients and customers of Squire Garden Centre and resolving their issues.
Key responsibilities and duties: As the Customer service Assistant, you are required to
following certain duties and responsibilities:
 Provide appropriate help and support to the customers or clients of Squire Garden Centre.
 Hearing the queries and problems of the customers and providing their proper solution.
 Providing proper solutions to their problems and taking their feedbacks.
 Taking and managing their inquiries.
 Creating reports about the problems encountered by the customers.
Qualification:
 Well versed in written and communication skills.
 Time and resource management skills.
 Can bond with the customers of the firm.
 Having a problem solving approach and good knowledge about the solutions.
Person specification of Customer service Assistant
The person specification of a Customer service Assistant are as follows:
Academic qualifications:
 Well vocalised in English (Both UK and US).
 Must have the knowledge of the customer behaviour.
 Effective knowledge of IT tools and techniques.
Soft skills and qualities:
 Good written and verbal communication skills.
 Polite behaviour
 Time management skills
 Must be able to perform effective resource allocation.
This specifications are required to be met by a candidate applying for the job in oreder to get
selected.
(b) Create and advertisement for the role of Customer service Assistant for Squire Garden Centre
website
Advertisement for the Website
Vacancy Alert!!!!
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Need Candidates for the Customer service Assistant at Squire Garden Centre, London.
Job Title: Customer service Assistant at Squire Garden Centre
Salary: £ 2000 to 2500 per annum
Working Hours: 10:00 AM to 6:00 PM
Work Location: Squire Garden Centre, London
Key responsibilities and duties: As the Customer service Assistant, you are required to
following certain duties and responsibilities:
 Provide appropriate help and support to the customers or clients of Squire Garden Centre.
 Hearing the queries and problems of the customers and providing their proper solution.
 Providing proper solutions to their problems and taking their feedbacks.
 Taking and managing their inquiries.
 Creating reports about the problems encountered by the customers.
Qualification required:
 Candidate must be well versed in written and communication skills.
 Must have time and resource management skills.
 Can bond with the customers of the firm.
 Must have a problem solving approach and good knowledge about the solutions.
Documents required:
 Two passport size photos.
 Latest Mark sheets
 Identity Proof (Passport/Driving Licence etc.)
Interested candidates are required to apply before 30th October, 2018 to HR Manager at Squire
Garden Centre, London or can upload their updated CV on the website in order to get the call for
the interview process.
c) Recommend at least one other medium that may be appropriate for this vacancy and justify the
recommendations provided
Apart from using the online medium of company’s official website to place the job
interview advertisement for the position of Customer service Assistant at Squire Garden Centre,
London, the company management can place the notification of job interview and the vacancy
within the firm on the social media platform like Facebook page of the firm. As majority of the
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candidates are of younger age group which comprises of the majority of the users of social media
platforms like Facebook, Twitter, Instagram etc. Thus using this medium of communication by
the firm will help the selected gardening firm to get the large number of potential candidates for
their job role of Customer service Assistant at Squire Garden Centre, London.
Other than this, it will help the HR manager of the firm at London to reach through larger
number of audience and apply for the job role. This will help in the assessing the profiles and
choosing the best candidate or employee for the mentioned job role (Becton, Gilstrap and
Forsyth, 2017). It will help the organization to meet the business operations in a most effective
and significant manner and thus will help the organization to carry out the recruitment process
for the vacancy in an appropriate manner. This can be justified that the proper management of
this medium of placing the job interview advertisement will help the HR manager and the
organisation as a whole to carry out the recruitment and job placing facilities in most effective
way. The setting an appropriate utilization of this medium of communication with the
candidates.
d) Provide minimum 4 questions that can be asked at the interview of the Customer service
Assistant, that will help in the improvement of the selection decision making process
The appropriate placing of the interview question that will help in the proper management of the
business operations and action plans which can be used to select the best candidate for the job
role. The effective placing of the job interview questions and action plan will help the HR
manager of the Squire Garden Centre, London to have the good accessibility to the suitable and
best candidate for the job role. The interview question for Customer Service Assistant at Squire
Garden Centre, London will be:
 What makes you the suitable candidate for this job?
 How do you see the role of Customer service Assistant in the present scenarios?
 Do you find yourself capable to meet the changing requirements of the customers?
 What made you to apply for this job role?
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TASK 3
A). Evaluating the benefits of Squires offering Apprenticeship to both the organisation and
Apprentices.
Offering apprenticeship to new as well as existing employees is beneficial for both
company and its employees. This strategy will assist squire company in managing the big project
or business function. It will also help employees in developing understanding about their
responsibilities. An apprenticeship can be referred to as aw structured program which is
organized by human resource manager in an enterprise in order to enable an apprentices to
develop the skills as well as competencies which are required to perform specific function at
workplace (Flynn, Jackson and Valentine, 2015). The various benefits of apprentship program to
company are:
Increasing productivity and competitiveness:
Skilled and trained staff: It also assists management in developing the team of highly skilled
and talented workers. Apprentship programs has supported squires company in improving
business performance.
Increase in productivity and competitiveness: The apprenticeship program organized by
Squires firm allows business entity to increase as well as improve productivity. It has also
supported business entity in gaining the competitive advantage in the market.
Cost effective training: offering apprenticeship can be considered to be as cost effective method
for providing training to workers.
Employee retention: As management in a company has made investment on workers, it helps
employer in getting higher return on investment. By organizing the apprenticeship program
squires company has able to attract more fresh talent.
Improving culture: Such type of events has helped squires company in developing the high
performance as well as creative culture within an organization.
In addition to this apprenticeship helps an organization in creating leaders which are
required to managing various activities at workplace (Analoui, 2017).
Benefits to employees or Apprentices
Learning while earning: By attending the apprenticeship program, apprentices get a chance to
earn while learning. It enables an employee to develop the skills which are required for
performing the task.
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Good career prospects: By participating in apprenticeship program employees can get various
career opportunities. In addition to this, an individual can get educational benefits while
participating in an approved program.
B). Explaining the development opportunities available to workers
Apprenticeship programs organized by management in Squires firm intends to provide
more access opportunities to young people. The main purpose of organizing such type of events
is enables apprentices to learn employability and function skills in pre-employment classroom
based environment. There are various opportunities which has been gained by employees by
attending the apprenticeship program organized by human resource manager in Squires
company. Some of the development opportunities are:
Employees or worker in Squires company has grab the invaluable opportunity to gain the
expertise. They have grab the chance of developing the skills as well as competencies which are
required for performing the task at workplace. The abilities developed by them by attending the
apprenticeship program will help them in their personal as well as professional development.
Workers have get an opportunity to improve their performance at workplace. Employees has got
a chance to share their ideas, view with other people (Newell and Scarbrough, 2017). In other
words, learning opportunities are gained by employees by attending the apprenticeship program.
Workers by attending the apprenticeship program has got an opportunity to work with
professionals (Newell and Scarbrough, 2017). Employees in Squire company has grab
opportunity of building their mentoring, management and coaching skills. It has allowed workers
to gain experience of a real workplace. The apprenticeship program enables employees to access
as well as allow them to have exposure to business environment.
C). Reviewing the range of rewards as well as benefit available to employees
There are mainly two types of rewards are provided by the Squires company to their
employees there are:
Monetary reward: It is basically the financial rewards which are given to workers for good
performance as well as for making significant contribution in achievement of business goals.
Monetary rewards include increase in salaries or wages, bonus, profit sharing, etc. Such types of
rewards allow workers to fulfil their basic needs (Mone and London, 2018 ). It also motivates
employees to increase their participation in business activities.
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Monetary incentives or rewards is considered to be much more effective.
Workers in an enterprise actually feel motivated when they receive bonus.
Non-financial reward:
It includes the benefits, opportunities or extra facilities provided by company to their
staff. These financial rewards are given to workers for their job performance, workers loyalty
towards company etc. Non- monetary rewards include medical policies, increase in status,
recognition, Job security etc. Such types of rewards can be considered to be as promise made by
employer to provide various opportunities to employees in the future. The different opportunities
might include flexible working time, positive change in working environment etc. non-monetary
incentives can be just as effective in motivating employee behavior.
As per the employment to law, it is very much important for companies to provide
various benefits to employees such as social security, compensation, life insurance, retirement
plans etc. Human resource manager in Squire company when designing the rewards system or
policies require to consider the employment as well as other laws associated with the Human
resource management practices (Bowen, 2016). Business entity provides both monetary as well
as non- monetary rewards to its employees.
Benefit of medical policy: Workers working in an organization can get their medical bill
reimbursed.
Life insurance- These plans offer restricted flexibility to limit the occurrence of high-risk
claims. It provides employees right to claim for the injury or illness. Retirement benefits - It
enables workers to extend their departure date. These type of benefit also allows employees to
earn a partial income (Osborne and Hammoud, 2017). Life insurance is provided by squire
company top its employees as management feel socially responsible to their workers. Many of
the insurance plans provides coverage for visiting primary care doctors.
TASK 4
A). Explanation about employee engagement and its significance in employee relations
Employee engagement can be defined as the extend up to which workers in an organization
feel passionate about their work. It can also be considered to be as an approach which is adopted
by management in Squire company for ensuring that all workers are committed to their work as
well as business goals. This approach is implemented by business entity in order to motivate
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people for make their significant contribution in driving firm towards success. Employees
engagement indicates the relationship between workers and management. It can also be
considered as the emotional commitment made by workers for making their contribution in
accomplishment of business goals and objectives.
An engaged are those who work passionately, they have intrinsic attitude. Such types of
employees have enthusiasm for their work. Employment engagement is very important for
smooth running of business. Engaged workers helps an organization in improving business
performance. It is required by manager in Squire’s firm to make an effective plan for engaging
employees in decision making procedure and also in other business activities (Osborne and
Hammoud, 2017). If all the workers in an organization will be dedicated to their work then it will
lead to increase sales, productivity, high customer satisfaction, improved quality of products or
services.
Employees engagement plays a crucial role in the desired relationship between workers
and management. It has been the fact that employees engaged in the works tends to avoid
conflicts or disputes with others, thus enjoys a warm relationship with his colleagues. Employees
engagement as well as relationship both these terms have direct connection with each other.
B). Recommending ways of engaging employees more effectively
Employees engagement is very much crucial for organisation success and growth. It is
required by manager in Squire’s company to make an effective plan as well as strategies for
engaging employees. Some of the strategies are:
Providing the open communication channel: It is required by human resource manager in
Squire’s company to provide the open communication channels to workers. Management should
allow employees to share their problems, views, opinion with each other. Regular feedback as
well as suggestions should be4 provided by leaders at regular interval of time, as this will help in
keeping employees engaged in their work.
Put Everyone in the Right Role: Manager in Squire company should all work to an
individual considering the person’s skills or competencies. As this will allow an individual
to develop interest of doing specific task (Becton, Gilstrap and Forsyth, 2017). It will also
enable management to ensure higher level of commitment from workers in context of
completion of specific activity.
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Provide training- It is very important for leaders or manager in Squire enterprise to make an
appropriate arrangement of training for staff. This strategy is very much effective in context of
ensuring high level of employee’s engagement.
C). Explanation about the way Employment law in UK influence human resource decision
making
Formation of new laws or changes in existing amendment in existing legislation have
direct as well as significant influence on Human resource practices and decision making. There
are various laws in UK which influence the decision taken by human resource manager in
Squires company these are:
Family Medical Leave Act – It provides right to those workers who has been working with an
organisation for more than twelve months. This act provides an individual with rights to take
leave for specific reasons such as are of a child, seriously ill parents etc.
Amendment in such law force human resource management in an enterprise
to bring changes in leave policies.
Age discrimination act- As per this law, no candidate should be discriminated on the basis of
age, caste or religion. It is required by human resource manager to bring improvement in
standards of recruitment as well as selection.
Occupational health and safety act- According to amendment in this legislation, it is required
by human resource manager in Squires firm to keep documentation of all hazardous materials
used, report injuries or deaths that occur (Veleva, Bodkin and Todorova, 2017). Manager is
required to provide training as well as safety kit to workers who are involved in dangerous work.
CONCLUSION
It has been concluded from the report that human resource manager has important role to
play in an enterprise. Study has also concluded that employment engagement is very much
important for growth of an organization. It has been concluded that there is direct connection
between employee engagement and relations. Assignment has also concluded that employees’
engagement has important role to play in strengthening relationship between management and
employees. It has been concluded from the project that various laws have direct as well as great
influence on decisions made by human resource manager.
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The assessment of the job description and the personal skill set will help the fir m to
manage the business activities in much effective manner. Besides this, an interview
advertisement for the job role of Customer service Assistant with the description of an alternative
medium and the interview questions are been presented. There are various strategies which can
be adopted by management in an enterprise for ensuring engagement of employees.
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REFERENCES
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Bratton, J. and Gold, J., 2017. Human resource management: theory and practice. Palgrave.
Brewster, C., 2017. The integration of human resource management and corporate strategy.
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Osborne, S. and Hammoud, M.S., 2017. Effective employee engagement in the
workplace. International Journal of Applied Management and Technology. 16(1). pp.4.
Veleva, V., Bodkin, G. and Todorova, S., 2017. The need for better measurement and employee
engagement to advance a circular economy: Lessons from Biogen’s “zero waste”
journey. Journal of Cleaner Production. 154. pp.517-529.
Whitty, J.M., Keleher, J., Ebner, B.C., Gleiss, A.C., Simpfendorfer, C.A. and Morgan, D.L., 2017.
Habitat use of a Critically Endangered elasmobranch, the largetooth sawfish Pristis pristis,
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