Human Resource Management

HUMAN RESOURCE
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
Activity 1.........................................................................................................................................2
a) Explaining human resource management along with its functions within LV=......................2
b) Importance of functions for workplace planning and resourcing............................................3
c) Strength and weakness of recruitment and selection programme along with justification to
what extent it is effective for the organization.............................................................................4
Activity 2.........................................................................................................................................4
a) Person specification.................................................................................................................4
b) Justification of individual for performance of job...................................................................6
c) Questions to be asked for selection interview for personal assistant.......................................6
ACTIVITY 3....................................................................................................................................7
Activity 4.......................................................................................................................................10
a) Employee relations and it's importance for Lv=. ..................................................................10
b) Role of leadership in maintaining effective employee relation in the company. .................11
c) Elements of UK employment legislations, influencing HR decisions making......................12
CONCLUSION..............................................................................................................................13
REFERENCES .............................................................................................................................13

INTRODUCTION
Human resource management is the practice of recruitment, hiring, development and
management of employees of the organization. LV= is UK largest members owned company
established in 1843 providing large range of financial services such as insurances, life
insurances, investment products and pensions for 5.8 million customers. The report will cover
concept of HRM along with it functions. Further it will address relations of those functions with
workplace along with discussion on strengths and weakness of recruitment and selection process.
Further study will develop person specification for personal assistance and shortlist candidates
along with justification on this practice along with their questions for to be asked in their
interview process. The report will also address staff learning and development opportunities for
staff along with their rewards and benefits. Further the report will address employee relation
along with role of leader for effective employee relation and elements of employee relations
evaluating influences on HR upon decision making on training and development, recruitment
and reward.
1

Activity 1
a) Explaining human resource management along with its functions within LV=.
Human resource management is the practices of recruitment, hiring, deploying along with
managing employees of an organization. These practices also involve firing , proving raining and
development, motivation along with compensating employees. The department focus on
managing human aspect in the organization. Managerial functions of human resource
management in LV= include -
Planing
The type of function in LV= will focus on number and type of employees required for the
attainment of organizational goals. The function also help organization to collect, analyse along
with identification of features of employees required for performing organizational activity (Noe
and et,al., 2017).
Organizing
The type of practice in LV= will ensure every individual is introduced to his or her
allotted task for goal achievement depending upon their skills and abilities. The type will focus
on ensuring employee that they are directed towards the attainment of final objective.
Staffing
Staffing is the process of hiring right person for effective functioning of organizational
matters. The practice in LV= will use effective type and evaluate need for employee for
performance of organizational activities and further lead to hire effective people for
performances of task in LV= (Bratton and Gold, 2017).
Directing
The practice of directing reflects activating of employees at different levels ensuring they
contribute effectively for the organization with their learnings and skills. The activity focuses on
tapping maximum efficient employees through motivations and commanding them towards
prime focus. Employees of LV= will de directed by board of directors or management team
ensuring managers work for effective practices will lead to activities attaining organizational
goals (Noe and et.al., 2015).
Controlling
Post activities of planing, organizing and staffing lies activities of controlling of activities
of employees or process of organization that focus on human resource aspects. The activity focus
2

on evaluation of practices where expected performances and outcomes are compared with actual
withdrawn performances and outcomes. Employees of LV= will lead to establish standards of
organizational performances along with the ones expected from them (Chelladurai and Kerwin,
2018).
b) Importance of functions for workplace planning and resourcing.
Importance of functions of human resource for the purpose of planing and resourcing.
Recruitment and hiring
Hiring is the process for pooling of candidates who are responsible to help organization
for the attainment of goals along with allowing management to select right employee for
effective practice of the organization (Sparrow, Brewster and Chung, 2016)
. The function in LV= will identify the requirement of staff along with hiring effective people for
performing those practices and increase effectiveness of the organization.
Training and development
The practice allows employees for development of skills and knowledge for effective
performances of the job. Training and development in LV= will develop effective practices in
employees where they can develop higher level of responsibilities for attainment of tasks. The
practice for LV= will develop skills for effective performance of task and enable efficiencies in
employees and perform their organizational activities effectively and efficiently (Stewart and
Brown, 2019).
Labour relationship
Labour relation is effective practice of employees in effective workplace practice.
Employees in such organizations tend to form unions where their voice affect practices of
management. The effect of such practices in LV= will led to control of employees strike and
other activities affecting working conditions and profitability of the firm. The type of factor in
LV= will develop consideration among working conditions of individuals and ultimately aim on
achievement of organizational goals (Berman and et.al., 2019).
Job analysis and design
Describing nature of job like skills, work experience, qualification including outlining
tasks along with their duties and responsibilities for the achievement of organization tasks and
goals. The type of factor for LV= will help develop duties and tasks of individual for finance
3

company where they attain to achieve their task effectively and efficiently to manage the
activities of staff they posses (Morgeson, Brannick and Levine, 2019)
c) Strength and weakness of recruitment and selection programme along with justification to
what extent it is effective for the organization.
Strengths of current recruitment and selection process in LV=.
 The process of recruitment in LV= is effective as it allows open application to eneromos
audience to perform their organizational task .
 By simply uploading the application on the portal along with CV is easy step for any
individual for effectively applying for job practices and lead to easy recruitment
practices.
Telephonic interview for the firm will let the management of LV= know effectiveness of
employee as they are highly experienced (John and Taylor, 2016).
 Face to face interview will let the management of LV= will justify management ensure
the practices and writing are justifies in their CV and they posses the mentioned skills.
Weakness of current recruitment and selection process in LV=.
 The type of selection practice in LV= does not cover all the aspects of selection as they
does not cover personality test, aptitude along with justification if employees work
effectively in such working condition's.
The process also involve telephonic interview which in case cannot justify the identification of
the person thus in case may lead to interview process with fraud and unjustified person
(Banfield, Kay and Royles, 2018).
 Hand full of key questions will not justify effectiveness of employees capability to
perform the task effectively and ensure he is perfect fit for the organization.
On the other hand LV= can opt other recruitment methods such as outsourcing the candidate to
professional institute for selection of individual who can effectively perform task for the
organization (Albrecht and et.al., 2015)
.
Activity 2
a) Person specification
Post Title Personal Assistance
4

Grade General
Service Area LV= Head Office
Essential Criteria Desirable criteria
Education and Qualification Abe to reflect decent level of
education standard along
with standard knowledge in
Maths and English.
Basic skills in MS office.
Willingness to train.
Experience and Knowledge Woking experiences of being
personal assistant in previous
job.
Certain amount of experience
in IT system such as Excel,
Power Point, Internet,
Spreadsheet.
Awareness about security
along with data protection
and awareness about
confidentiality.
Earlier experience for
supporting on Director level
or even at Chief Executive.
Ability and skills Establish multidisciplinary
team along with effective
working conditions at levels.
Ability for managing
meetings and conference.
Strength of taking initiatives.
Ability to hold attitude for
timely completion of task
and responsibilities assigned.
Ability of monitoring along
with allocation of work to
others.
Ability to travel locations in a
short time frame for
organizational needs.
5

Equal opportunities Ability to reflect
understanding along with
awareness of people's for
equal opportunities along
with individuals social,
physical, behaviour along
with welfare needs.
The following are the essentials for being effective and efficient personal assistant of
LV= where they ensure the requirements of basic education along with knowledge having skills
of computer, maths and English. Further it is addressed that the individual must posses skills and
knowledge of information technology along with knowledge of excel along with knowledge of
data protection and other IR related aspects along with having experience for directors on their
chief level for LV=. They are further responsible for taking disciplinary action and ensure
managing meetings' ad conferences along with monitoring work conditions and manage
travelling practices as well (Noe and et,al., 2017).
b) Justification of individual for performance of job.
Reviewing the resumes of individual applied for the performance of personal assistant
roles and responsibilities in LV= Sandra Besgrove is the best fir for performance of job in the
organization as required she possessed
 Effective skills for business writings along with screening calls of business effectively.
 Possesses effective communication skills along with excellent knowledge of power point,
excel and word as required and said to be goal oriented.
 Further she possesses experience of personal assistant for which she managed meetings
and conferences along with arrangement of travel and accommodation for travellers and
visitors for official use.
 The applicant Sandra Besgrove also is well educated from Hammersmith college and also
done several courses for Microsoft Office products which is requirement for the job as
stated need to be effective skills for better communication and assisting them for assuring
they perform best practices in LV= to assure they select the right and effective employee
to ensure employees perform in effective and efficient manner for the attainment of
organizational tasks.
6

c) Questions to be asked for selection interview for personal assistant.
To hire personal assistant in Lv= the evaluator must ask following questions.
 Tell me something about yourself along with what you know about LV= and why do you
think you will make a good PA for the organization.
The question will justify for LV= that an individual coming to face the interview must know
about the firma and have enough of skills to identify himself along with knowledge he posses
for the firm.
 Where do you see yourself in next five years.
The question will justify person sustainability for job that is an individual will be working
with the organization in coming years along with the desired achievement he has estimated.
 How would you organize your day in the shoes of personal assistant.
The question will justify an individual punctuality along with memory for deadline and other
activities associated with it in business practice of LV=.
 How will you develop minutes of meeting ensuring all the aspects are covered in the
meeting.
The question will cover aspect of management and converge range of individuals as he is
organized for management and development for interview questions.
 What is the major or biggest mistake you have made in your previous organization.
The question will justify honesty of individual if he or she accept things done by him and I what
way he reacts along with justify it’s assurance that it will not happen in future and what an
individual had learned from his mistakes (Brewster, Mayrhofer and Farndale, 2018)
.
 How good are you with working in pressure or unfavourable conditions.
The question will justify for LV= if an individual is capable of performing organizational
activates in tough and unfavourable conditions ensuring practices to work at times of work
pressure.
ACTIVITY 3
a) Employee relations and the Importance of employee relations
Employee relations for the company LV is must because the company wants to achieve
the long-term goals of the company. Through the employee relations are managed between the
employers and the employees.
7

Importance of the employee relations for the company
Increase the productivity - effective employment relations are creating the friendly
employment relation in the company LV . Through these employees are motivated to work better
and also improve the performance of the company and employees as well. Companies are trying
to improve the employee relations, so that the employee relations would increase the productivity
and also increase the profits of the company as well .
Employee loyalty – Effective employee relations would create friendly environment in the
company. It also improves the workforce and the employee retention is low due to friendly
environment which will decrease the employee turnover ratio of the company. Employees are
trained and skilled and also loyal towards the company which will increase the performance of
the employees and company as well .
Decrease in conflict – Due to effective employee relations, conflict among the employees
is decreased and it would provide friendly environment in the company. It will also increase the
productivity among the employees of the company and also built the strong and efficient
employee relations. Decrease in the conflict would motivate the employees and help the
company to achieve the long-term goals (Perkins and Jones 2020).
Through the initiatives taken by the company for effective employee relations which
would increase the employee performance of the employee and also increase the productivity of
the company (Anand, 2016). LV company would build the friendly environment among the
company would increase the productivity and also increase the loyalty of the employee towards
the company. It will decrease the conflict among employees of the organization.
b) Role of leadership in maintaining the employee relations
Leadership is playing a vital role in maintaining the employee relations of the company.
Through leadership employees are motivated to work and also leaders create the confidence
among the employees of the company (Chen and et.al., 2017).
Building the environment - A leader is always building the friendly environment in the
company. Leaders will make personal relations with the employees of the company and will also
help them to fulfill the duties towards the company. A good leader will make the environment
friendly but if the leader is not good and efficient it would not improve the environment of the
company and the employees are not confident in communicating with the leaders (Chelladurai
and Kerwin, 2018).
8

Team work – A leader is encouraging the team work which will improve the performance
of the employees and also improve the performance of the company as well. Through team work
employees are encouraged in communicating with the employees and also with employers
(Garavan and et.al., 2018). Employees feel confident in placing the ideas between the team
members. If the leader is not efficient in managing the work and also encouraging the team for
working for the company it would have effect on the performance of the employees .
Motivation and communication – leader must motivate the employees of the company for
improving the performance and also motivate them for effective communication which would
give them confidence for doing the work with perfection. If the leader is not motivating
employees it would not build the friendly environment in the company as well (Stewart and
Brown, 2019).
A leader of the LV company must encourage the team work give motivation to the
employees of the company. A good leader is always communicating with the employees of the
company and is also helping in building the friendly environment in the company.
Companies are using performance reward management for increasing profit and
productivity. In performance management employers are monitoring performance of employee
and then rewards are given to them for improving performance. So employees are given rewards
in form of bonus, promotion and incentives. Employees are also provided training which will
improve performance of employees. Employees are motivated by way of rewards management
and rewards are given in form of extrinsic rewards and intrinsic rewards (White 2016).
Handy model of culture
Handy culture of model will include power, role, task, person culture. In power culture
there is organisation which is related to few individuals. There are rules and regulations in power
culture. Power culture is strong culture and in these power is given to those which are on senior
post. In role culture people have clearly delegated authority in structure. There exist little scope
for power in culture. In task culture there are team formed and tasks are allotted to teams. Team
has power to develop their own objectives. In person culture people believe in themselves, and
they think that they are quite superior. Power lies in each group which are working in
organisation (.Chen and et.al., 2019).
c)Influence of UK employment legislation
Equality act 2010
9

In the act the government wants the company to treat the employees equally, employees
of the company must not be ill-treated on the basis of gender, caste and religion. Employees of
the organization are ill-treated in some organization on the basis of marital status and the
disability among the employees of the organization. No discrimination must be done by the
company at the time of recruitment and selection process of the company. Skilled and talented
candidates must be hired by the company in the process of recruitment and selection (Morgeson,
Brannick and Levine, 2019).
Data protection regulation 2018
Data of the employees of the companies must be kept confidential and the companies would
provide that data to the government so that they would analyze the data the employees. Company
is providing the data to the government which must be known to the employees of the company.
Company must not breach the data of the employees which is provided to the company and
company would keep the data safe in the soft wares. Data of the employee consist of the address
and the qualifications of the employees. Data provided to the company must be accurate and
relevant for the company (John and Taylor, 2016).
Health and safety act 1974
Company must ensure about the health and safety of the employees. Company must
provide adequate training to the employees regarding the safety measures in the company. Proper
safety and welfare facilities must be provided in the company for the employees. The act is
applied to all the companies which are working in the UK (Garavan and et.al., 2018). Proper
sanitation and hygiene must be provided to the employees. The water provided to the employees
should be uncontaminated and fit for drinking purpose. Proper training must be provided to the
employees for using the equipment of the company (Banfield, Kay and Royles, 2018).
LV company is concentrating on maintain the employee relations in the company. Good
environment is increasing the performance of the company and also increase the performance of
the employees as well (Afshan and et.al., 2018). LV company must have good leaders for
improving the performance of employees and also built effective communication and motivation
in the employees. UK's government has levied the act of equality act, health and safety act, data
protection regulation and employment contract act. Employees are playing the vital role in the
performance of the company and success of the company, so company must provide the facilities
to the employees which would be helpful for the company (Albrecht and et.al., 2015).
10

Activity 4
a) Employee relations and it's importance for Lv=.
Employee relation is the practice of efforts of company to manage relationships among employer
and employee. Organizations with good and effective employee relations provide fair and
consistent treatment for all the employee ensuring that will develop commitment and loyalty in
the employees (Abdullah and Zulkifli, 2015).
Importance of employee relations for LV=.
Collective decision
At time individual cannot take decision alone and needs guidance and support of their
colleges. The impact of employee relation for LV= will lead to achievement of satisfaction for
every individual as they consider everyone's consent in decision making process giving right to
employee express themselves freely leading to withdrawal of new ideas and practices (Brewster,
Mayrhofer and Farndale, 2018).
Eliminate conflicts
Applicability of employee relation practices in organizational activities of LV= will help
eliminate conflict as an effective practice for better management resulting in increase efficiencies
which will help organization attain their focus on main objective respectively. The development
of such practice create healthy and effective environment where employee develops sense of
growth and contribute for development of their firm as well (Nankervis and et.al., 2016).
Increase employee loyalty
Effective practices of employee relation in the organization condition of LV= with
organization, management and their colleagues will develop and boost the loyalty of employees
towards their organization leading to assurance of their sustainability affecting working
conditions of LV= as researches says relation with employees develop loyalty with employees
and they work more for the organization (Stone and Deadrick, 2015).
Reduce absenteeism
Employee relation in organization lead to develop interest of employees in working
conditions of organization where they work effectively for the organization for attainment of
their goals and feel happy and satisfied for it. The type of practice in LV= will lead to reduction
of absenteeism due interest of employees in the working conditions of the organization
(Abdullah and Zulkifli, 2015).
11

b) Role of leadership in maintaining effective employee relation in the company.
Leaders in organizations are responsible for maintaining effective employee relation in the
organization.
Managing effective communication practices
Leaders in organization are responsible for managing effective practices of
communication in organisation such as LV=. The effect of good and effective practices of
communication in organization will lead to development of practices where employees know
about the working conditions of company and are managing effective communication practices.
The practice will lead to clarity of task, role and responsibilities and further will develop
practices attainment of effective organizational tasks (Shen, 2016).
Encourage healthy competition at work
Leadership in LV= encourage healthy and effective practices of leadership with
employees in their work environment to ensure they pushed towards affecting healthy
relationship with the employees who are performing the business activities attained by them. The
practice of employee relation will also develop environment where leaders are devoted towards
betterment of their employees and train them for effective practices leading to development of
good relations (ERWIN, ABUBAKAR and MUDA, 2018).
c) Elements of UK employment legislations, influencing HR decisions making.
Several of the employment legislation act affecting decision making for human resource.
Anti Discrimination laws in hiring
The act prohibits discrimination against workers based on sex, national origin, colour,
religion and race. The act in LV= is responsible for act of decision making upon recruitment and
selection as the employer need to access applicant on the bases of their skills and ability to
perform task required by the organization. The act in case of LV= is responsible to develop the
interest of employees in the organizational activities by ensuring they are recruited without any
biasness from human resource department (Mwaniki and Gathenya, 2015).
Regulations for protection of overtime and wages
The act works for the protection of minimum wages of the employees for the
performances of work practices in LV= that will aim on attainment of protection them from
payment on overtime done for the organization. The human resource department on the
organization of LV= is responsible to ensure that employees are compensated effectively for
12

performances of organizational activity. Also if the occurrence of overtime will lead to extra
payment to the employees so it is ensured they are getting paid for the extra efforts they put on
for the development of LV= (Gadomska–Lila, 2015).
Family and medical leave provision
The act focuses on offering eligible employees with unpaid leaves for 12 weeks during
certain circumstances like serious condition of family member, birth of child, etc. These leaves
can be extended to period of 26 weeks in LV= where the human resource department is
responsible for training employees for the leaves also is responsible for providing them effective
training when they are back at work to perform their organizational activities effectively. The
practice will lead to loyalty of employees towards the organization as they know organizations
such as LV= think about their development and betterment as well (Collins, and et.al., 2015).
CONCLUSION
The above study justified activities of human resource management as planing,
organizing, staffing, directing and controlling the work conditions for LV=. Further their roles
are elaborated such as training and development, labour relationship and training and
development for workforce planing and resourcing. Further the study addressed person
specification for personal assistance and questions to be asked by him in interview process. The
study also addressed employee relation and their importance along with legislation protecting
their right such as fair labour act and health and safety act. Further report addressed importance
and affects of employee relationship such as collective bargaining, eliminating conflict and
mange relation at workplace. Finally some act are discussed in LV= for influencing decision-
making such as family and medical leave provision, anti discrimination laws for hiring and
protection of labour in overtime and wages.
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