Role of Human Resource Management in Business

This article discusses the role of human resource management in business, including implementing change, workforce planning, talent management, building trust and commitment, organizational structure, competitive advantage, and growth and expansion. It also explores the effectiveness of recruitment and selection strategies and the approaches of talent management. The case study of Boots UK Ltd is used to provide practical insights.

Human Resource
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Role of Human resource management in business .....................................................................1
Effectiveness of recruitment and selection strategies to maintain organisational performance. .3
Approaches of Talent Management and their benefit in Organisation........................................6
Assessment of Human resource System and procedure in achieving organisation objectives:...9
CONCLUSION..............................................................................................................................10
REFRENCES.................................................................................................................................12

INTRODUCTION
Human resource management refers to the management of human resource to accomplish
organisational goals (Armstrong and Taylor, 2020). The objective of Human resource
management is to improve the efficiency of employees in order to achieve objectives of firm. It
include different practices like recruitment and selection, training and development, performance
management, human resource planning, compensation and benefit etc. It is important in an
enterprise to place right employee at right place at right time. For human resource management
report company selected is Boots UK Ltd.
Boots UK Ltd is a retailer in health and beauty and a pharmaceutical chain, established in
1849 by John Boot in England, UK. It is a multinational company as it serves its product and
service in UK, Thailand, Netherlands, Republic of Ireland, Italy and Norway. The company is
one of the leading company in pharmacy retailing and beauty products as it has 2700 shops in
UK and Ireland. HRM is important for Boots UK Ltd as it helps in utilising human resource in
their full efficiency, planning and implementing HR policy, review employees needs and
providing training and development programs. This report include role of human resource
management, effectiveness of recruitment and selection. It also include approaches of talent
management, procedure of human resource system.
MAIN BODY
Role of Human resource management in business
Human resource management helps management of people at the work place so they will
contribute to organisational success and growth (Banwo and Du, 2020). For the success of any
organisation human resource plays very important role. In Boots UK Ltd, HR manager manage
human resources, meet their daily requirement and increase the efficiency of organisation. HR
manager in Boots UK Ltd play following roles:
Implementing change: Change at work place is important in order to meet changing
environment needs. Change is must in order to remain competitive in market place as change in
organisation in terms of technology, environment, production process, policy, industry etc. To
implement change at work place, organisation need support of employees which is difficult task
for any business so they needs HR manager to implement change. HR manager communicate to
employees about changes, take their views related to change and ask for suggestions in order to
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get support of employees. To implement changes in Boots UK Ltd, manager take support of
employees by communicate with them and ensure successful implementation of change.
Workforce planning: Workforce Planning refers to estimate the requirement of
employees within organisation (Liu and et. al. 2017). It also ensure that right employee is placed
at right place and also ensure that organisation has availability of employees to meet
organisational objectives. It is important for HR manager to ensure business does not face
problem of shortage of number of employees. It also helps in reducing cost of business as it
allocate the workforce in way that they are utilised properly. Workforce planning is important
role of HR manager in Boots UK Ltd as they ensure that organisation has skilled employees for
suitable job. It also helps them to reduce the cost and increase the efficiency of enterprise as
skilled employees work efficiently.
Talent Management: Talent management refer to hiring right employee for organisation
and helps them to be available for organisation for long period (Luo, and Tung, 2018). It is
important process in order to meet business goals and objective. Talent management include
recruitment and selection of employees and managing their performance. It also ensure
employees stability in the enterprise as it increase the cost business to train new employees. In
Boots UK Ltd, human resource manager ensure that they have hired right candidate with suitable
talent and maintain their stability in company. They also provide training and development to
employees to enhance their skills to achieve goals and objective of organisation.
Building Trust and Commitment: Human resource manager of any organisation helps to
build trust and commitment of employees toward business and its objectives. As human resource
are most valuable assets of any organisation so it duty of HR manager to meet the need of
employees in order to make them satisfied. To increase trust between organisation and
employees manager of the company need to communicate them, solve their problem and take
feedback from them. In order to build trust and commitment manager of Boots UK Ltd need to
communicate with employees and also involve them in decision making process as it motivate
them and make them feel part of organisation as a result they will work more efficiently.
Organisational structure: HR manager play an important role in preparing organisation
structure. Organisation structure should be prepared as it contribute to business goals and also
helps to set priorities company (Newman, Donohue, and Eva, 2017). It allow unrestrained flow
of information in an enterprise and clear all the boundaries in management. It allow employees to
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participate in decision making process and also to give suggestions to management. In Boots UK
Ltd, HR manager plays important role in designing organisation structure of company which
allow employees to participate in management decision making.
Competitive Advantage: Human resource are most valuable resource for the company as
it provide competitive advantage to a firm. An efficient workforce helps an organisation to attain
success and growth. HR manager helps firm in providing competitive advantage by increasing
efficiency, productivity of employees. They also provide timely training to employees in order to
increase their efficiency. It helps the manager of Boots UK Ltd to get skilled workforce which
provide competitive advantage to firm in order to remain competitive in market.
Growth and expansion:Human resource manager helps in dealing with employees in an
enterprise through recruitment and selection of skilled people at suitable place. As the work of
organisation is done by these human resource which play important role in attaining business
objectives. In expansion and development of business, contribution of employees is important.
HR manager provide direction to employees in order to contribute their efforts for business
success and growth. In Boots UK Ltd, manager play important role in growth and expansion of
business as expansion of business require more employees which are provided by human
resource manager.
Effectiveness of recruitment and selection strategies to maintain organisational performance
Recruitment:Recruitment refers to searching for candidates for available job and inspire
them to put in an application for job (Bowen, 2016). It is a positive process as motivate
candidates apply for job. It is an activity perform by human resource manager to bring suitable
candidate for enterprise.
Selection: Selection refers to choose qualified candidate among available applicant. It is
a negative process as it include rejection of unqualified employees (Deyo, 2019). The objective
of HR in this process is to select right employees at suitable job to achieve business objectives.
Approaches of Recruitment: Recruitment of employees include encourage applicant to
apply for the job. The manager of Boots UK Ltd adopt following approaches to invite application
for candidates:
 Internal Recruitment: Internal recruitment is the process of hiring employee within
organisation (Fan and et. al. 2021). Boots UK Ltd recruit employees through transfer,
promotion, previous employees etc. It is cheaper source of recruitment as it saves the cost
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of firm to hire new employee. Hiring employee within organisation save cost of training
and induction as they are aware of policy and environment of organisation. But it does
not provide more choice to organisation and it also stops new thought and idea in
enterprise. Company adopt this process for selected positions as it provide candidates for
job immediately.
 External Recruitment: External recruitment is the process of invite application for
recruitment outside the organisation (Ferris and et. al. 2018). Boots UK Ltd adopt
advertisement, employee fair, consultancy, campus recruitment etc. It is a best option to
hire employees as it bring new blood in company and provide wide choice to select
employees. Recruitment through this source helps company to select best candidate as it
provide wide choice and qualified candidates. It is costlier in compare to internal source
and require proper time for recruitment.
Approaches of Selection: Selection process include assessment of employees and select
the best among them. The manager of Boots UK Ltd adopt following approaches to select the
suitable candidates:
 Interview: It is most common as to hire employees as it allow manager to interact and
judge employees through face to face communication (Sparr, Knipfer and Willems,
2017). In this manager assess the employee on the basis of physical appearance,
communication skill, confidence, gesture etc. Manager of Boots UK Ltd adopt interview
as it allow them to judge employee on the basis of their skills.
 Employment Test: Some organisation conduct employment test to select employees as
some job require written capacity of employees. This test include paper based test or
aptitude test. The test is conducted to ensure that how well an employee do under
pressure. Manager of Boots UK Ltd conduct proper written test to assess an employees
for selection process.
 Presentation: Presentation can be used as a method of selection process, in this a topic is
given to candidate and they have to give presentation on that topic. It this method
assessment is made on confidence and communication skill of candidate. Manager of
Boots UK Ltd adopt this method for specific position which require excellent
communication skills of employee.
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Effectiveness of Approaches in an Organisation: Recruitment and selection is an
important tool as it helps the organisation to get right employee to attain business goals. The
effectiveness of recruitment and selection approaches for manager of Boot UK Ltd is as follows:
 Saves time, money and efforts: Recruitment and selection process is important process
for any organisation as it save time, money and efforts of organisation to find suitable
candidate for available job. Skilled employees does not take much time for training and
grab things quickly which save efforts and time of manager. Right recruitment and
selection process helps the manager of Boots UK Ltd to hire right employee that does not
waste time and efforts of manager and also work with efficiency for attainment of
business goals and objectives.
 Hire right candidate for right job: Recruitment and selection process helps an
organisation to select best qualified employee from available candidates and place them
at suitable job. It helps the manager of Boots UK Ltd to adopt right tools of recruitment
and selection and select skilled employee for available place.
 Reduce Employee turnover: Recruitment and selection process not only hire new
employees but also helps in retaining employee in organisation. As hiring new employees
is a costlier process in terms of time, efforts and money. And old employees are already
trained and not require much training and aware of organisation policy, environment. It
helps the manager of Boots UK Ltd in retaining employee and reduce employee turnover
which increase goodwill and reduce cost of company.
Legislation- The Equalities Act: Equality act is important at work place as it ensure that
all the employees in an organisation should be treated equally (Hasibuan and Syahrial, 2019).
Discrimination at work place demotivate employees and create dissatisfaction among them. This
will affect employees work efficiency. Whereas employee of an organisation who treated every
employee equally are efficient as they are satisfied with company. It will also increase goodwill
of an organisation. Discrimination include in terms of gender, financial status, marital status,
relationship etc.
Equality act also increase the effectiveness of recruitment and selection as every
candidate should be equally treated. If manager has personal relationship with candidate who
applied for job in company, in this case manager should fairly assess the qualities and abilities of
employees without any favouritism. Favouritism may lead to affect the goodwill or will allow to
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select unqualified employees which incur cost to company. Manager of Boots UK Ltd should
follow this legislation as it helps them to select qualified employee and also increase the
goodwill of company. They should treat every employee equally, discrimination should not done
on the basis of gender or financial status.
Approaches of Talent Management and their benefit in Organisation
Talent Management: Talent management refer to getting skilled employees for suitable
place in organisation and helps them to improve their skills and capabilities in attaining
organisational objectives (Kim and Hyun, 2017). It helps the organisation to plan requirement of
human resource in order to achieve the business goals and objectives. The process of talent
management involve planning of requirement of human resource, attracting skilled employees
towards organisation, selecting the best among them, developing their skills and retaining them
for long period in organisation. Talent management helps the manager of Boots UK Ltd in hiring
skilled labour and retaining them to contribute in success of enterprise.
Approaches of Talent management
There are different approaches which helps the organisation to attain business goals and
objectives. The approaches adopted by manager of Boots UK Ltd are as follows:
 Job Description: Job description is important for any job available in the organisation as
it clear the job responsibility related to that job (Tung, 2016). It should be clear so
candidate will understand his or her role in the organisation. Misleading job description
sometimes lead to increasing employee turnover as employees are confused about their
role in company. Information to be include in job description are job title, skill required,
location, duties, reporting time, salary and benefits, tools and equipment used. Manager
of Boots UK Ltd is using job description while hiring new employees for the organisation
which clear roles and responsibility of employees which retain employees for long period
in enterprise. The impact of this approach is that it provide clarity to employees regarding
their roles and responsibility.
 Person Organisation fit: It is important for an employee to fir into an organisation as if
he doest fit to culture of company, he will be unsatisfied. Actions of employees show that
whether they are fit into enterprise or not. Employee who fit in an organisation feel
comfortable there and does take much time, energy and efforts in adjustment in work
place. Employee who fit to organisation will be more engage in company, more satisfied
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and performs well. Manager of Boot UK Ltd is using this strategy while hiring
employees as they hire employee who will fit to organisation culture and environment.
Impact of this approach is that it make employee more comfortable in the organisation
and be more satisfied.
 Training and Development Opportunity: Talent management would be more effective
when it involves training. Training enhance the skill of new employees as well as old
employees as it helps organisation to increase its efficiency. Old employees need training
in developing their self for new responsibilities. Manager of Boots UK Ltd is using this
approach to training employees in order to enhance their working skills. Impact of this
approach is that it increase the knowledge, skill and efficiency of employees.
 Reward and Recognition: Process of talent management require assessment of
performance of employees and give reward who perform well in organisation in order to
motivate them and increase their engagement. Performance assessment can be done twice
in a year in order to improve performance of employees. Reward and recognition is
important as it will motivate employee in improving their performance. Manager of
Boots UK Ltd also adopt this strategy in order to motivate their employee and increasing
their engagement in organisation. Impact of this approach is that it will motivate
employee to engage in organisation work and also increasing their efficiency.
 Opportunity for improvement: An organisation need continuous improvement for the
success and growth of business. Talent management ensures that company always have
updated skills for smooth functioning as it provide opportunity for growth. Manager of
Boots UK Ltd are using this strategy for continuous improving performance of
employees in order to increase efficiency of employees. Impact of opportunities of
improvement on employee performance is that they are improving their performance with
time and are having updated skills.
Benefit of Talent Management :
Talent management provide many benefit to organisation in achieving success and
growth to business. It provide following benefit to Boots UK Ltd :
 Availability of Human Resource for Business: Talent management provide assistance
in ensuring availability of human resource in an organisation. The main object of this tool
is to attract employees towards organisation so that there is always availability of
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employees for enterprise. It helps the manager of Boots UK Ltd in getting employees
available for new projects without any problem.
 Improve Employee Engagement and Productivity: Talent management helps the
enterprise in improving employee engagement and productivity by understanding their
needs and motivating them to work more efficiently. It include reward and recognition
which motivate employees to work more efficiently and increase their productivity. It
helps the manager of Boots UK Ltd to increase productivity by providing them rewards
which motivate employees in the organisation.
 Planning for critical positions: Talent management helps the human resource manager
to plan for critical position in organisation. It helps them in proper planning to decide job
role for those position. It helps the manager of Boots UK Ltd in panning for critical
position in an organisation. These planning include job description, requirement of
number of employees etc.
 Employee Development: It helps in increasing employee knowledge and learning as it
include different training and development program which enhance skills of employee. In
order to achieve business goals, an organisation need updated employee. With the change
in time, skill requirement of employee also change so it is necessary for an enterprise to
provide training and development program to their employees. Talent management helps
the manager of Boots UK Ltd to increase the skills, knowledge and learning of
employees through different training and development program. It also increase the
productivity and efficiency of employees.
 Develop multi skills through job rotation: Talent management assist enterprise in
developing multi skills in employees through job rotation (Кибанов, et. al. 2016). It
include providing training and skill development programs to employees to make them
skilled. It also include job rotation in order to make employee efficient in every task at
work place. It helps the manager of Boots UK Ltd in develop multi skills so that they can
be efficient in every operation in business.
 Improve employee Retention: Talent management helps the organisation to enhance
their retention of employees in organisation. As it allow manager to understand the need
of employees, taking feedback from employees, providing training to improve efficiency.
It also allow to employees to adjust in the environment of company so they will be more
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satisfied. It helps the manager of Boots UK Ltd to increase retention of employees by
understanding their needs and providing rewards and recognition for their work.
Assessment of Human resource System and procedure in achieving organisation objectives:
Human resource System and Procedure
Human resource system and procedure are important for an organisation's success and
growth (Lei, Cai and Hua, 2021). HR system refers to a software which store and combine
information related to employees like employee records, employee request for holiday and
leave, maintain attendance records, shift plans etc. HR procedure refers to responsibilities related
to hiring employees, training and development, and managing workforce.
HR system and procedure save time of manager of Boots UK Ltd in providing different
information to employees as this system saves all information about enterprise. It provide
updated data to employees and manager as it avoid manual work which lead to errors. It also
helps in collecting attendance data, personal data, payroll system. It provide information related
to payroll like Pay date, receipt etc. It also allow employees to request their leave online on
system. HR system and procedure helps the manager of Boots UK Ltd in following ways:
 Grievance Handling: Grievance is feeling of dissatisfaction in employees connected to
organisation which reduce employees efficiency (van Oostveen and et. al. 2016). It can
occur due to many reasons like favouritism, increase work pressure, change in policy etc.
It is important for Boots UK Ltd to handle grievance effectively as it create negative
feeling in the minds of employees and demotivate them. It also decrease their
performance and decrease work efficiency. To handle theses grievance, manager of
company need to listen the problem of employee and communicate with them. The
manager need to find the reason of grievance and need to take decisions accordingly.
 Performance Management: Performance management is a tool that helps manager in
improving the effectiveness of employees in organisation (Van Wingerden, Derks and
Bakker, 2017). It improve the employee engagement and commitment in an organisation
as it offer reward and recognition to motivate employee in increase productivity. It helps
manager of Boots UK Ltd to develop strategies to improve the performance of employees
and increasing their productivity ad efficiency. Performance management allow manager
to take feedback from employees and also assess their performance.
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 Payroll: HR system and procedure include to make payroll of employees on due date.
Payroll refers to compensation of time and efforts employee contributed in the success
and growth of organisation (Zhong, Wayne and Liden, 2016). In business this payroll
function is managed by human resource manager. In Boots UK Ltd, manager provide
payroll to their employees on time and accurately as it maintain trust between employees
and owners. Payroll is important part of HR as it increase morale of employees and
providing payroll on time will increase reputation of enterprise in market.
 Employee Relation: Employee relation helps to understand needs of employees as
satisfaction of these needs will improve efficiency of organisation. Employee relation
helps to solve discrimination problem, union problem, harassment problems etc. Manager
of Boots UK Ltd build good relation with employees as it helps in smooth function,
understanding needs, implementing change in an enterprise. It is duty of manager to
ensure that every employees in organisation should be treated equally as it encourage
them to increase productivity.
 Leave and Holiday: The is duty of HR to make rule regarding leave for sick, vacation,
holiday, compulsory leave by government etc. It is duty of organisation to understand the
leave need of employee and provide basic leaves to employees. As it is included in perks
and benefit of organisation and it will make employee happy. A happy and satisfied
employee will work with full efficiency. Manager of Boots UK Ltd has allow some
leaves to employees in order to full fill employees personal needs and requirement. It will
make employee satisfied and happy with company.
CONCLUSION
From the above project report this can be concluded that human resource management is
an important part of management of any organisation. It ensure availability of human resource at
time of requirement in an enterprise. The main objective of human resource management is that
it maximise the performance of employees and also provide training and development program
to employee to enhance their performance (Lin and Sanders 2017). Human resource management
plays different roles in an organisation as it include workforce planning, implementing change,
provide competitive advantage, build trust and commitment, provide growth and development in
an enterprise. The main function of human resource manager in any firm is recruitment and
selection. Recruitment process include motivate candidates for sending application for
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recruitment through internal or external recruitment. Selection process include select the best
candidate among available candidate. It include different methods like interview, presentation,
group discussion etc. Talent management is a therm of human resource management that helps
organisation to hire right employees and ensure their growth and development. It include
different approaches like job description, training and development, reward and recognition and
continuous improvement. There are different HR system and procedure which contribute in
attaining organisation objectives. It include grievance handling, provide payroll, employee
relation, leave and holiday.
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