Role of Human Resource Management in Reducing Employee Turnover: A Study on Boots UK Limited

Research Methodologies

INTRODUCTION
Background of research
Human resource management is one of the important function of business as they focuses
on recruiting, selecting, offering training and development opportunity, appraising the
performance of employees, motivating staff, deciding compensation and many other activities.
They generally deal with procurement of human resources, maintaining of human resources and
training and development. Human resource management generally helps in achieving the
individual, societal and organisational objectives (Santhanam and et. al., 2017). The main role of
human resource management within workplace is to manage the employees within workplace so
that they can achieve the organisational mission and reinforce the culture. Human resource
manager generally use skills and abilities of employees and also they build positive working
environment for their staff so that they can contribute their productive outcomes. There are
different roles and responsibilities of human resource management within an organisation such
as human resource planning, job analysis and design, hiring candidate, training and development,
designing workplace policies, monitoring performance and maintaining work culture. These
roles and responsibilities helps in making business successful and competitive (De Clercq and
et. al., 2020). In order to gain competitive advantage, it is important for human resource
management to focus on improving the engagement level of employees due to which they work
with dedication and contributes their best performance in achieving the goals and objective of
business. There are various strategies which can be implemented by human resource
management in order to reduce the turnover rate of employees are hiring right employees,
constant training and team building activities, offering attractive benefits and incentive, open
communication on career development, facilitating collaboration and many others. It is the
responsibility of human resource management to boost the engagement level of employees so
that they feel happy and valuable while working in an organisation. Human resource
management focuses on hiring talented employees within workplace who have an ability to give
their full potential in achieving the task in effective and efficient manner (Kang, Gatling and
Kim, 2015). The chosen organisation for this research is Boots UK Limited, it is a brand which
deals in different industries such as pharmaceuticals, healthcare, beauty and photography.

Organisation was founded in 1849 by John Boot. The brand also have its retail website which
helps in providing varieties of products and services to its customer.
Aim
To determine the role of human resource management in reducing employee turnover
within UK retail industry: A study on Boots UK Limited
Objectives
 To determine the role of human resource management within Boots UK Limited
 To identify the contributions of HRM in reducing the rate of employee turnover in Boots
UK Limited
 To examine the ways that would be used by Boots UK Limited for retaining skilled and
knowledgeable worker at workplace
 To evaluate the benefits of skilled and knowledgeable within Boots UK Limited
Research Questions
 What are the roles played by human resource management within Boots UK Limited?
 How human resource management helps Boots UK Limited in reducing the rate of
employee turnover within a workplace?
 What are the effective ways that Boots UK Limited would be used for retaining skilled
and knowledgeable worker at workplace?
 What are the advantages of retaining skilled and knowledgeable employees within Boots
UK Limited?