Human Resource Management: A Case Study of Glaxo Smith Kline

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HUMAN RESOURCE MANAGEMENT
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Table of Contents
Introduction................................................................................................................................3
Task 1 - The scope and purpose of HRM in terms of an organization’s resourcing with
suitable skills and talents necessary to fulfill appropriate business objectives..........................4
P1. Explain the purpose and the functions of HRM, applicable to workforce planning and
resources in your chosen organization.......................................................................................4
P2. Using examples from your chosen organisation, explain the strengths and weaknesses of
different approaches to recruitment and selection.....................................................................6
P3. Explain how different HRM practices benefit the management and employees of your
chosen organization....................................................................................................................9
P4. Evaluate the effectiveness of different HRM practices in your chosen organisation in
terms of raising organisational profit and productivity..............................................................9
P5. Analyse the importance of employee relations in your chosen organisation in respect to
influencing HRM decision-making..........................................................................................11
P6. Identify the key elements of employment legislation and the impact it has upon HRM
decision-making in your chosen organisation..........................................................................12
Task 4 - Application of HRM in a work-related context.........................................................13
P7. Illustrate the application of HRM practices in a work-related context, using specific
examples from your chosen organization................................................................................13
Conclusion................................................................................................................................22

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Introduction
Human resources management (HRM) refers to the formal systems that are devised
for the management of people within an organization. While it aims at maximizing the
employer’s performance, it involves processes like the selection and hiring of staff, induction
and provision of orientation, relationships managing, focus on the employees’ health and
safety measures, as well as ensuring that there is a full compliance with employment laws of
the land. According to Skripak (2016), HRMentails of all activities that a company can
entice, improve, and maintain quality workers (p.243). Generally, HRM plays a strategic role
in the management of individuals, the settingand the culture at the workplace. This study will
focus on the human resources management at Glaxo Smith Kline in the UK.

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Task 1 - The scope and purpose of HRM in terms of an organization’s resourcing with
suitable skills and talents necessary to fulfill appropriate business objectives.
P1. Explain the purpose and the functions of HRM, applicable to workforce planning
and resources in your chosen organization
Human resource planning can be referred to as the procedure, which involves the anticipation
and the identification of the needs of human resources working within a firm in order to meet
the current objectives of the firm as well as its future objectives (Bratton and Gold, 2017).
Workforce planning in an important purpose for which human resource management is
adopted in an organization. The main purpose for which Glaxo Smith Kline uses human
resource management is the maximization of productivity of the company through optimizing
the efficiency of the employees of the company. Another purpose of HRM in Glaxo Smith
Kline is to acquire, develop as well as retain talented workforce within the organization.
Another purpose of using HRM in the organization is to facilitate its employees in achieving
the objectives of the organization.
Glaxo Smith Kline (GSK) is among the leading research-based healthcare pharmaceutical
companies around the world. The UK’s international healthcare organization is involved in
the development and research in an expansive range of inventive products in Consumer
Healthcare, Pharmaceuticals and Vaccines.
While human resources management is the pillar of the organization, the most important
functions that it performs includes employees’ recruitment, performance appraisals, human
resource development, and observation of safety and health. In overall, the human resource

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management team partners with the organization to initiate policies and processes that
develops and executes change.
Recruitments
In recruitment of workers, Glaxo Smith Kline has a comprehensive assortment
process that it employs in ensuring that only the most driven and devoted applicants are taken
as part of the company. As such applicants are required to complete the company’s job
application forms online, and then they will be vetted through the verbal reasoning test,
interviews and assessment. Upon a successful completion of the required steps, the suitable
candidate is hired.
Appraisal of performance
Glaxo Smith Kline rejoices their employee’s successes and rewards them for their
involvement towards the organization’s improvement. The Company’s compensation plan is
based on recognition of workers who perform well while assisting in the delivery of strategic
priorities with the values. Generally, the reward package of Glaxo Smith Kline is
benchmarked against standards in the industry and is designed to improve the organization’s
overall performance.
Performance development
Through HRM, the company has a performance and development plan for each
worker depending on performance. By employing this process, the HRM is able to match the
employee’s success to that of the organization.
Training and Developments
Training and developments at Glaxo Smith Kline is a constant process that is aimed to
improve organization’s performance through enhancement of competency on the workers. In
case a new staff is hired by the company, it is the duty of the human resource manager to plan
for the orientation of that specific staff based on the designation. Though the company

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enables the new employee to initially collect all the details regarding a number of sectors and
also it is useful in comprehending the cultural values, norms,and processes of Glaxo Smith
Kline. For that worker who is already employed by the company, an appropriate training plan
is usually scheduled once a year for each worker depending on the standard. Therefore, the
company continues to invest in future frontrunners through development and training.The
common methods of training employed by the Company’s HR include job rotation,
mentoring, coaching, job instruction, understudy,and apprenticeship. Through the use of
online portals, GSK staffs can freely access the career innovative zone where they can
receive a wealth of interactive tools and tips that enable them to improve their potential
career directions.
Job Enrichment
The human resource management at GSK helps workers by increasing the interest in
their work and efficiency. It is involved in the design of jobs that provide employees a
superior independence to enable them plan and control their own performances. As such, the
department strives to improve efficiency, tasks, and satisfaction by developing into
individual’s occupations, a scope for individual accomplishment, and recognition, more
responsible and challenging work as well opportunities for personal development.
Job design
In job design processes, the HRM at Glaxo Smith Kline organizes, duties, tasks, and
responsibilities into one unit to achieve the organization’s specific objectives. It does this
through the provision of techniques, systems, and procedures as well as molding the
relationships between job holders, supervisors, subordinates and colleagues.
In the initial adjustment period, the human resources management presents employees
the company’s history, mission, vision, and a handbook that is detailed with the